Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Jira

Atlassian

Reviews from AWS customer

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

7,115 reviews
from

External reviews are not included in the AWS star rating for the product.


    Devang G.

An Essential, configurable hub for development teams

  • October 02, 2025
  • Review provided by G2

What do you like best about the product?
As a developer, the primary benefit of Jira is its unmatched configurability and power. The number of features and options for customizing workflows, issue types, and fields allows our team to perfectly mirror our development process, whether we're using Scrum, Kanban, or a hybrid approach.

A huge advantage is the ease of integration with our version control tools. We have automations set up to automatically move tickets to 'In Progress",' 'Closed,' or 'Done' based on GitHub pull requests. This is a massive time-saver. Jira also makes it easy to add comments to reach out to team members or highlight specific stories, epics, and tasks. While adding comments we type similar to story, or task matching keywords which suggest to add that which is relevant to mention that while comment, which is easy to highlight. It's a critical tool that centralizes our work and provides a single source of truth for everything from new features to bug fixes. We use it so frequently that it's become an essential part of our daily routine for tracking progress and managing our workload.

Best to use Jira in Agile environment, easy to implementable.
I never reached to customer support but there documentation of feature which says everything, but assumes customer support will be cool, because they have made great documentation throughout.
What do you dislike about the product?
Many times while loading story, task, epic it takes too much time to load those. In the beginning, its quite difficult to understand because they have used such complex names of features. While customer support is available, the vast online community and documentation often provide quicker answers than official support channels
What problems is the product solving and how is that benefiting you?
Jira is an invaluable tool for our development team because it addresses several key problems. First, it solves the issue of scattered communication and tasks by centralizing all work in a single platform. This provides a clear, real-time view of what needs to be done, who is responsible for it, and the current status.

Second, it enhances collaboration and accountability. We can link our work directly to code commits through integrations, and our automations update ticket statuses based on GitHub pull requests. This gives us full traceability from a user story to the deployed code, and ensures everyone's progress is transparent.

Finally, Jira's customizable workflows and features allow us to tailor the tool to our specific development process. This solves the problem of being forced into a rigid, one-size-fits-all solution and helps us work more efficiently by perfectly aligning the tool with how we operate.


    Seethala G.

Review about the bug tracking took Jira tool

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a robust and effective bug tracking tool that assists developers and testers in monitoring all types of bugs and defects. Its workflow is straightforward and user-friendly, making it one of the easiest tools to integrate with a project.
Using jira we can easily maintain,track the bugs or effects easily in a large projects and also jira helps in track and identify easily in big projects
What do you dislike about the product?
Sometimes, Jira suddenly becomes inaccessible, and features like buttons or file uploads stop functioning. If you aren't aware of this and continue clicking, it can lead to duplicate bugs being created.

Jira having limit to 25mb space to file upload unit testing or any testing evidence which file size is more than 25mb which I felt problem while uploading the evidence
What problems is the product solving and how is that benefiting you?
Jira addresses several key challenges. First, teams often have difficulty tracking which tasks are in progress, who is responsible for each task, and what obstacles are hindering progress. With Jira, dashboards and reports provide real-time updates, making it easy to see the status of each task. The dashboard also allows users to view the specific tasks assigned to them, which helps in tracking and focusing on their responsibilities.

Second, managing multiple projects and tasks can lead to miscommunication among developers, testers, and product owners, often resulting in rework and delays. Jira serves as a single source of truth for comments, attachments, history, and updates. Additionally, its integration with tools like Confluence and GitHub helps unify communication and documentation across the team.


    Mohammed Y.

Jira ticket Services

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
Ticket creation allows users or team members to submit tickets for various issues, tasks, or requests. These tickets are then categorized, such as by bug, task, or story, and prioritized according to their urgency or importance. After categorization, tickets are assigned to the relevant team member or group responsible for addressing them. Throughout the process, status updates are provided to indicate the current stage of each ticket. Once an issue is resolved, the ticket is closed, and documentation is added to record the fix or outcome.
What do you dislike about the product?
not yet noticed any negative feedback on this product
What problems is the product solving and how is that benefiting you?
Poor Collaboration

Teams working in silos struggle to stay aligned.
Jira enables real-time updates, comments, and notifications, improving teamwork.

Manual Workflows

Repetitive tasks and approvals slow down productivity.
Jira allows automation of workflows, reducing manual effort.


No Historical Record

Without proper tracking, it's hard to audit or learn from past issues.
Jira maintains a complete history of changes, comments, and resolutions.

Difficulty in Reporting

Managers need insights into team performance and bottlenecks.
Jira offers dashboards, filters, and custom reports for data-driven decisions.


Scattered Tools

Using multiple tools for tracking, communication, and documentation creates confusion.
Jira integrates with tools like Confluence, Bitbucket, Slack, and Microsoft Teams, centralizing operations.


    Simone I.

Love the features, not the look and UI

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
Jira excels at managing complex workflows and cross-functional collaboration. As a Digital Technology Senior Manager, I appreciate how customizable the platform is which allows our teams to tailor it to specific project needs. It’s reliable, scalable, and essential for keeping our digital initiatives on track.
What do you dislike about the product?
The user interface feels outdated and sometimes confusing. It takes time to get used to, and some actions require too many clicks. A cleaner, more intuitive design would improve the overall experience.
What problems is the product solving and how is that benefiting you?
Jira helps us track and resolve technical issues efficiently, especially for marketing campaigns. It improves visibility across teams, speeds up web publishing time, and supports better prioritization of tasks. This makes our digital operations more reliable and responsive.


    vivek .

Best ever PM tracking and Experience

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
I love the innate level of planning, tracking and forecasting the projects. I love how deeply we can track the project, now AI added more value which helps in creating internal tickets
What do you dislike about the product?
Costing is too high and user journney is very complicated.
What problems is the product solving and how is that benefiting you?
It helps in tracking each and every employees progress, dive deeper into product timelines, ticket timelines and help the business teams with good analystics and forecasting.


    Maritime

JIra - Software and Managment

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
One platform for that give the option to approach many different issues.
What do you dislike about the product?
Sometimes it feels like is missing some small essential futures and options that must be there.
What problems is the product solving and how is that benefiting you?
Jira is good enough agile tracker. It helps the team to work together and to track the progress of all tasks.


    Alvaro I.

Powerful tool for project tracking, but with a learning curve

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
Jira is an exceptionally powerful tool for organizing projects and tasks in a systematic manner. What I appreciate most is how seamlessly it integrates with other software we use, as well as the flexibility it offers project managers to tailor workflows to their unique requirements. This customization truly simplifies the management of complex projects.
What do you dislike about the product?
On the downside, the navigation occasionally feels somewhat awkward and not particularly intuitive. It takes some time to become familiar with the interface, so new users will likely experience a learning curve before they feel comfortable using it.
What problems is the product solving and how is that benefiting you?
Keeping track of all the features, as well as the conversations and decisions we make about each specific feature, is essential. In a way, it's like having a product roadmap or documentation, if you want to call it that.


    Computer Software

Great for Cross-Team Visibility in Marketing Campaign Management

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
Jira provides powerful project tracking and workflow management, which is especially helpful for managing multi-channel marketing campaigns with many stakeholders and competing timelines.
What do you dislike about the product?
One drawback is that setting dependencies between tasks and visualizing campaign timelines isn’t as seamless as in dedicated marketing project management tools such as Asana and Monday.

Another challenge is that routing task approvals can be complex, sometimes leading to confusion or a loss of visibility in task assignments.”
What problems is the product solving and how is that benefiting you?
Jira helps our marketing team bring structure and visibility to complex, multi-channel campaigns. With so many moving parts including content creation, design, email, web, and social, it’s easy for tasks to get lost or timelines to slip. Jira centralizes all campaign activities in one place, making it easier to assign ownership, track progress, and ensure accountability across teams.


    Natalie A.

Jira is a great ticketing tool.

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate Jira because it provides an efficient way to manage and monitor tasks and tickets.
What do you dislike about the product?
I found it challenging to learn how to use at first.
What problems is the product solving and how is that benefiting you?
For organizations aiming to enhance their project management processes, especially in the technology sector, Jira proves to be a transformative solution. It has significantly changed the way our team organizes workflows, tracks progress, and works together on complex projects. The platform's main advantages are its remarkable power and adaptability. Whether a team uses a straightforward Kanban approach or handles detailed Scrum sprints, Jira can be customized to fit unique operational requirements.


    Swapnil S.

JIRA as Project's Story, Defect and Test Case creation and tracking

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
The interface is excellent, offering a wide range of built-in features for handling various types of issues, stories, defects, and test cases. It also integrates with test case repositories such as X-Ray, among others.
What do you dislike about the product?
I can hardly find anything to dislike. Our project is so deeply involved that we haven't encountered any significant issues, aside from a few minor UI elements.
What problems is the product solving and how is that benefiting you?
With Jira, we can create stories, defects, sub-tasks, and test executions, as well as add test cases. The platform offers a user-friendly interface for entering descriptions, naming sprints, and selecting types such as story, defect, or sub-task. Our development and testing processes depend heavily on it, and we track our progress closely through the tool. One particularly useful feature is the ability to add comments and tag team members, which enhances our collaboration. Many more things.