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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,110 reviews
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External reviews are not included in the AWS star rating for the product.


    Manju S.

Best for different project development phase management

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
Jira has a robust flexibility features for managing bugs,complex projects and tasks. For big organisations jira is very useful for their team to handle big projects multiple phases easily with their project development team.
What do you dislike about the product?
To use additional premium features of Jira we need to purchase at some cost.
What problems is the product solving and how is that benefiting you?
Jira is highly scalable for complex projects in big organisation. Gives automation tools stream line to repeated task in project. Jira is highly customisable according to different project scenarios with development team requirements to deliver successfull project in big organisation.


    Upendra Kumar S.

Jira: The Amazing tool for Streamlined Project and Issue Management

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
There are lot of features which I like about Jira are:

1. Easy to track tasks, bugs, and project progress in one place.

2. Customizable workflows that fit perfectly with our agile process.

3. Powerful integration with tools like Confluence, Bitbucket, and Slack.

4. Dashboards and reports give a clear real-time view of project status.

5. Helps improve team collaboration and accountability.

6. Great for sprint planning and managing backlogs effectively.

7. Makes communication between Dev, QA, and management smoother.
What do you dislike about the product?
Jira is so amazing, there are a few areas that could be improved in Jira:

1. Takes time to get used to for new users.

2. Sometimes performance slows down with large projects.

3. Too many configuration options can get confusing.

4. Mobile app experience could be smoother.
What problems is the product solving and how is that benefiting you?
Jira basically helps me streamline the entire Project Management process by providing everything in one place:

1. Helps us manage and track project tasks, bugs, and sprints in one place.

2. Improves team visibility, everyone knows who’s working on what task.

3. Keeps our agile development process well structured and transparent.

4. Makes collaboration easier between development, QA, and product teams.

5. Automation reduces manual follow-ups and repetitive work.

6. Reporting and dashboards help in quick decision making.

7. Keeps projects on track and ensures timely delivery.

8. Great for maintaining accountability and productivity across teams.


    Marcio S.

Ease of control

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
Have control of the tasks well explained.
What do you dislike about the product?
Do not force the user to write a specific number of words
What problems is the product solving and how is that benefiting you?
I can define and meet day-to-day demands with ease.


    Sanjay C.

A reliable tool for managing projects efficiently

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes project tracking super organised and easy to manage. Once set up its smooth to use and integrates well with other tools. The number of features it offers for task management, sprint, planning and reporting is impressive. It might take a bit to implement intially but after that it becomes part of daily workflow. I use it frequently it gives in customising workflows really stands out. Customer support is also responsive when needed.
What do you dislike about the product?
The setup and initial configuration can feel overwhelming especially for new users. The interface sometimes feels bit cluttered and small teams might find it too complex for simple project. Also pricing can get high as you scale.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project management by keeping tasks, bugs and progress it one place. It improves team collaboration makes tracking work easier and ensures deadlines are met efficiently


    Nosheen K.

User-Friendly, Effective for Project Tracking and management

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate Jira's user-friendly interface, making it easy to make and manage projects. The customization options and readily available tools on the homepage simplify project setup and management. I find the task management features most useful, allowing for easy task tracking, assignment, and project reporting, which really helps in managing student projects.
What do you dislike about the product?
I don't dislike anything
What problems is the product solving and how is that benefiting you?
I use Jira for project management, tracking student projects, and resource sharing, which helps me manage reports effectively. The user-friendly interface and task management features streamline my processes.


    Sawyer K.

Very Organized

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
This tool makes it very simple to organize a list of to-do items and monitor their progress, which is especially helpful when your work involves managing multiple tasks within a specific project.
What do you dislike about the product?
I have yet to encounter something about Jira that i do not like
What problems is the product solving and how is that benefiting you?
Difficulty of using in some areas at first but they have added features that make it super easy even for beginners.


    Kamesh M.

Jira:Powerful tool if you know how to use it.

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
Jira is used for reporting bugs, which makes it easier to track issues within the team for every member. Project managers can also quickly grasp the status of the project. Another important advantage is that you can expand its functionality by integrating it with Atlassian's suite of products, such as Service Desk and Confluence, which offer excellent integration.
What do you dislike about the product?
What I dislike most about Jira is its steep learning curve. Additionally, the abundance of tabs, menus, and buttons can make it challenging for new users to navigate and manage the platform. Not User friendly platform!
What problems is the product solving and how is that benefiting you?
Jira helps our team stay organized by bringing together all our bugs, backlogs, gols and calendars in a single location. I am able to create tasks, assign them to team members, and monitor the progress of each task.


    Abhishek S.

Unavoidable project management tool

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Very comprehensive tool which is quite popular with engineer teams
What do you dislike about the product?
It's not the most user friendly, gets cumbersome to use
What problems is the product solving and how is that benefiting you?
Jira is the tool we all use in the product, engineering and design teams to plan and align the team on the plan


    Information Technology and Services

Efficient tool for managing projects and tracking progress

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it incredibly easy to organize, track, and prioritize work across teams. The workflow customization, automation, and sprint management features help keep projects on track and transparent. Its integration with tools like Confluence, Slack, and GitHub makes collaboration seamless and efficient.
What do you dislike about the product?
The interface can feel cluttered and overwhelming for new users. Setting up workflows or automation rules sometimes requires extra learning or admin rights. Performance can also lag slightly when handling large projects with many boards and issues.
What problems is the product solving and how is that benefiting you?
Jira helps streamline cross-functional collaboration between product, engineering, and QA teams. It centralizes all tasks, bugs, and feature requests in one place, reducing communication gaps and improving delivery timelines. Custom workflows and automation save time on repetitive updates, while dashboards provide clear visibility into sprint progress and blockers. Overall, it improves accountability and team productivity.


    Gerald A.

Keeps our security and engineering work on track, at scale

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
We use Jira Software Cloud daily across security operations and engineering. The biggest win is how closely we can mirror our process: custom workflows, fields, and components for incident response, detection engineering, and platform hardening.

A few specifics from our setup:

Boards & sprints: We run two-week sprints for detection engineering and a Kanban board for SOC ops.

Integrations: GitHub/GitLab PRs auto-transition issues (e.g., “In Progress” → “Ready for Review” → “Done”). Confluence pages (runbooks, RCAs) are linked to tickets. Slack notifies owners on status changes.

Dashboards & JQL: We’ve built dashboards for leadership—open items by severity, MITRE ATT&CK tactic, SLA risk, and age—using saved filters/JQL.

Traceability: From a Jira story to the code commit and the Confluence runbook, everything is in one place, which makes audits and post-incident reviews much easier.
What do you dislike about the product?
Jira’s power comes with complexity. New users can feel overwhelmed by screens, field schemes, and permissions. Large boards can slow down and cross-project reporting often needs premium features or marketplace apps. Automations are great, but they’re brittle if someone tweaks a workflow/field. The mobile experience is fine for quick updates but not great for heavy triage.
What problems is the product solving and how is that benefiting you?
Before Jira, we had scattered tasks across spreadsheets, chats, and email. Now we have a single source of truth:

Operational visibility: Every ticket has an owner, status, SLA, and context (logs, PRs, runbooks).

Fewer handoff misses: Incident follow-ups move from “Detection” to “Fix” to “Validation” with clear transitions and automations tied to PRs.

Faster reporting: Dashboards let managers see blockers and timelines without another meeting.

Compliance/audit readiness: The linkage between tickets, code, and documentation provides a clean audit trail.

Net result: smoother coordination between SOC, engineering, and product, fewer status pings, and more predictable delivery.