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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,110 reviews
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External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Jira: Excellent for Issue Tracking and Project Management

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira is very exceptional Project Management tool, efficently use to create issues such as epic ,Story,Bug ,Task helping the various kind of persons including developers and testers,
I am a QA Engineer ,so definitely I use this to create tickets ,
like bugs my favourite kind of issue.
Tracking everything
Customer support is easily available and the flow of tickets is very easy to maintain
What do you dislike about the product?
Performance can be improved as sometimes its down and we need to create tickets as soon as possible
What problems is the product solving and how is that benefiting you?
Its Solving time to manually write test cases in excel and execute.
Its tracking the overall execution and pending tasks and tickets
Its helping in improving project quality and product quality


    Raunak K.

Highly Customizable Jira Makes Complex Project Tracking Easy

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Jira is its high level of customization. You can adjust nearly every aspect to suit your team's specific requirements, from workflows and issue types to dashboards. It's particularly effective for staying organized, especially as projects become more complex, such as when working with Agile methodologies.
What do you dislike about the product?
What I dislike about Jira is that it can feel overly complicated, especially when you're just getting started.
What problems is the product solving and how is that benefiting you?
Jira addresses the challenge of managing complex projects while ensuring that teams stay coordinated. By bringing together all tasks, bugs, and user stories in a single location, it helps prevent important details from being overlooked.


    Anil P.

Keeps Projects Organized and Teams Aligned

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it really easy to keep track of what’s happening across different projects. I like how organized everything feels once you get the hang of it — tasks, sprints, and workflows all stay in sync. The best part for me is the flexibility: you can customize boards, set up automation rules, and integrate it with tools like Confluence or Slack. It keeps everyone on the same page, which really helps our team move faster and stay aligned.
What do you dislike about the product?
There’s definitely a bit of a learning curve at first. The interface can feel overwhelming when you’re new, and setting up workflows or permissions sometimes takes longer than expected. It would be great if Jira simplified some of the setup steps or made reporting a bit more intuitive. But once you get comfortable, it’s a powerful tool that’s hard to replace.
What problems is the product solving and how is that benefiting you?
Jira helps our team stay organized by keeping all tasks, bugs, and project updates in one place. Before using it, we struggled with scattered communication and missed deadlines. Now, everything — from sprint planning to issue tracking — happens in a structured way. The ability to assign tasks, set priorities, and visualize progress on boards makes teamwork much smoother. It also gives managers clear visibility into workloads and timelines, which helps us plan better and deliver projects on time. Overall, Jira has brought a lot more clarity, accountability, and efficiency to our workflow.


    J A.

Jira: Effective Issue Tracking and Agile Management for Software Teams

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira is use full issue tracking for task and bug, agile project management tool. It also offers advanced features for software teams,
What do you dislike about the product?
Jira main disadvantage includes its steep learning curve and complex interface
What problems is the product solving and how is that benefiting you?
Jira provide benefits like enhanced issue tracking, customization and support for agile methodology.
Helping teams plan, track, and manage projects more effectively


    Isha M.

Best to track tasks remotely

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
- Work best for multiple projects
- projects work breakdown to smaller tasks
- Customized dashboard
- Real-time progress tracking
- best for daily issue tracking
What do you dislike about the product?
- little complex for new user to understand it's working
- Require enough time to understand this tool
What problems is the product solving and how is that benefiting you?
This is a powerful project management tool. It makes tracking task progress easy and provides detailed insights. It has helped streamline our workflow and enhance collaboration within our team.


    Information Technology and Services

Jira Makes Project Management Seamless for OutSystems Development

  • October 16, 2025
  • Review provided by G2

What do you like best about the product?
We use Jira to manage our projects built on the OutSystems platform, and it's been a great fit for our workflow. I really like how easy it is to break down tasks, assign issues, and track progress across sprints. The ability to customize boards and workflows helps us align Jira closely with how we develop and deliver our applications. It also integrates well with other tools, which keeps everything organized and transparent for the whole team.
What do you dislike about the product?
For newer team members, it takes some time to get used to the interface.
What problems is the product solving and how is that benefiting you?
Jira helps us solve the challenge of keeping our OutSystems development projects organized and transparent. With multiple team members working on different parts of the app, it's crucial to have a central place where we can track tasks, bugs, feature requests, and sprint progress. Jira makes it easy to assign responsibilities, set priorities, and follow up on blockers. This has improved our team's collaboration, reduced miscommunication, and helped us deliver updates faster and more consistently.


    Computer & Network Security

Jira: Excellent Integration Hub for Seamless Collaboration

  • October 15, 2025
  • Review provided by G2

What do you like best about the product?
Jira integrates seamlessly with tools like Confluence, Bitbucket, GitHub, Slack, and hundreds more—making it a central hub for collaboration.
What do you dislike about the product?
For large teams or enterprise features, Jira can get expensive—especially when you factor in plugins and Atlassian Access.

Tracking dependencies between issues (especially across projects) isn’t as seamless as some users would like. It can get messy without strict conventions.
What problems is the product solving and how is that benefiting you?
Jira brings together tasks, bugs, and feature requests in one place, making it easy for everyone involved—from developers to stakeholders—to track what is being worked on, who is responsible, and the timeline. With agile boards, burndown charts, and dashboards, you can keep an eye on progress, spot any obstacles, and shift priorities as needed in real time.


    mariam p.

Great for Team Projects, but Needs Modern Updates

  • October 15, 2025
  • Review provided by G2

What do you like best about the product?
good for tram project management, stable
What do you dislike about the product?
Its getting oldfashioned, needs more future
What problems is the product solving and how is that benefiting you?
Project management


    Gambling & Casinos

Management Tool, but Overwhelming for Beginners

  • October 15, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to plan, track, and manage projects with this tool, and it offers clear visibility throughout the process.
What do you dislike about the product?
The interface feels overly complicated and cluttered, which can be overwhelming for those who are new to the software.
What problems is the product solving and how is that benefiting you?
Organises and tracks tasks, bugs, and project progress all in one place. Benefit's and helps improve team collaboration, accountability, and provides better visibility into project timelines.


    Khadar Basha S.

Great UI and Kanban Features, but Overwhelming with Many Issues

  • October 15, 2025
  • Review provided by G2

What do you like best about the product?
Jira has the best user interface and easy to understand the kanban dashboard, epics and issues created by business teams. The defects, user story are easily implemented in the issues.
What do you dislike about the product?
When there are a lot of issues it gets confused in the kanban dashboards
What problems is the product solving and how is that benefiting you?
Interaction with Business team , developers, testers got easier and we are working in a same platform.