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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,110 reviews
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External reviews are not included in the AWS star rating for the product.


    Bhaskar A.

Jira Streamlines Agile Meetings and Task Management

  • October 28, 2025
  • Review provided by G2

What do you like best about the product?
Jira has made my agile meetings and scrum environment much more manageable. It enables me to organize and prioritize tasks in a clear, structured manner.
What do you dislike about the product?
Jira lacks a desktop application and is entirely web-based, which means I have to open my browser and search for the software every day. If there were a desktop version, it would make accessing Jira much quicker and more convenient.
What problems is the product solving and how is that benefiting you?
It offers a clear overview for tracking projects, monitoring bugs and issues, as well as handling reporting and analytics.


    Shubham P.

Powerful, Flexible Project Management—But Steep Learning Curve for New Users

  • October 28, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers excellent tools for task tracking, sprint planning, and workflow automation. The dashboards and Kanban board make it very easy to monitor progress and manage priorities in real-time. I also like how flexible it is. We can customize workflow, add fields, and set automation rules to fit any project's needs. The integration with other Atlassian tools, like Confluence and Bitbucket, improves collaboration and documentation sharing seamlessly.
What do you dislike about the product?
Jira can feel a bit overwhelming for new users due to its vast number of features and configuration options. The setup process can take some time. And sometimes the interface feels heavy, especially when switching between boards or large projects.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project management by bringing all tasks, issues, and team communications into one place. It improves transparency across teams, helps prioritize work efficiently, and makes it easy to track project progress.


    Sanjay C.

Powerful Project Management for Agile Teams

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Jira is easy is to use once set up and how well it supports agile workflows like scrum. The implementation is flexible and you can customise workflows , issues types and boards to match your process. Jira offers wide range of features like sprint planning , backlog management and detail reporting which i use regularly to manage projects. Their Customer Support and documentation are helpful when dealing with configurations.
What do you dislike about the product?
Jira can feel complex for new users and setting custom worfkflows sometimes takes extra time. It may also run slow with too many plugins or large projects can be bit high for small teams as they scale.
What problems is the product solving and how is that benefiting you?
It helps organise tasks , track project progress and improve team collaboration. It makes it easy to manage priority , monitor workload and stay on top of deadlines which leads to better project visibility and productivity,


    Vaishnav H.

Great Task Management, But Complex Design

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
The thing i most like about jira is their ticket feature, it solvses the major problem of organizations the team leader can easily distribute all the tasks between all the employees.
What do you dislike about the product?
It's complex design, if any one newly start with jira it becomes tuff to understand it's design and work with it.
What problems is the product solving and how is that benefiting you?
Before we use the jira our leader always get frustrated with the task distribution between the employees but after my organization has start work with jira now everything work seamlessly , my leader easily distribute the tickets between all employees and no more frustration exist.


    Computer & Network Security

Customizable Boards and Workflows Make Agile Management a Breeze

  • October 27, 2025
  • Review provided by G2

What do you like best about the product?
Jira’s project boards (Scrum/Kanban) enable Agile teams to visually manage sprints and tasks. Customizable workflows allow teams to define steps and adapt Jira for unique project needs, leading to better structure, accountability, and clarity on priorities. Its adaptability allows users to manage software development, DevOps, IT service requests, and even business processes in one tool
What do you dislike about the product?
Over-customization sometimes leads to convoluted workflows and administrative overhead
What problems is the product solving and how is that benefiting you?
Teams value its automation rules, bulk task updates, and customizable dashboards for providing visibility across all activities


    Tavinder A.

Simplifies Workflow with Seamless Integration

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate Jira for its ease of use, which greatly enhances my workflow efficiency. The tool's intuitive nature makes it a pleasure to use, especially when managing features and bugs over the years. I find Jira's AI tool indispensable for summarizing comments and efficiently searching for specific Jira cards. The configurable dashboard is a standout feature, allowing me to oversee sprint progress seamlessly, while also enabling our business partners to prioritize tasks effectively. The inbuilt reports are excellent for managing sprints, providing valuable insights into our progress. Writing queries in Jira is very straightforward, and the word search feature is impressively accurate in identifying cards with specific keywords. I’m also impressed with how our integration with Zendesk via Exalate streamlines our workflow, as it automatically creates Jira cards for issues escalated from the L1 team to the L2 team, mapping Zendesk ticket statuses to Jira’s workflow effortlessly. Overall, Jira offers all the functionalities I need to manage work efficiently, and its configuration capabilities are superb in adapting to our required outcomes.
What do you dislike about the product?
Nothing specific
What problems is the product solving and how is that benefiting you?
I use Jira to oversee sprint progress with its configurable dashboard, prioritize work efficiently, and create automated Jira cards via Exalate integration with Zendesk, enhancing workflow and efficiency.


    Darshan B.

Jira: A Unified Platform for Efficient Task Management

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
I really like Jira and all of its features. The best part is that it brings all tasks together on one platform, making it very easy to use and implement. We can easily assign tasks or errors to specific people and manage them efficiently with proper timelines. If we need any guidance, their customer support is also very helpful. Additionally, Jira integrates smoothly with our system.
What do you dislike about the product?
I dislike Jira’s new update because they changed the navigation panel, making it difficult to find the necessary information.
What problems is the product solving and how is that benefiting you?
Jira helps us organize and track all our work in one place. It solves the problem of miscommunication and confusion about who’s responsible for what. With Jira, we can assign tasks, set deadlines, and monitor progress easily. It also helps us quickly identify and fix issues or bugs. Overall, it keeps our team more organized, improves collaboration, and saves a lot of time.


    vikash p.

Efficient but slightly complex tool for project tracking.

  • October 26, 2025
  • Review provided by G2

What do you like best about the product?
Easy to track tasks and collaborate very efficient for project management.
What do you dislike about the product?
Some time it feel slow and a bit complex to navigate for new users.
What problems is the product solving and how is that benefiting you?
Jira help in tracking tasks, bugs and project progress in one place improving team coordinate and productivity.


    Karthik S.

Unmatched Customization and Detail in Project Management

  • October 24, 2025
  • Review provided by G2

What do you like best about the product?
I like that Jira allows an incredible level of detail like custom field, workflows, automation rules.
What do you dislike about the product?
Mobile experience is not as good as desktop.
What problems is the product solving and how is that benefiting you?
Jira helps to track the progress of a project in real time and helps to identify bottlenecks and reassign work.


    Dinesh G.

Seamless DevOps Integration with Great Agile Features

  • October 24, 2025
  • Review provided by G2

What do you like best about the product?
It gets integrated with DevOps tools like GitHub, CI/CD pipelines easily. I also like its features like burndown charts and backlog grooming.
What do you dislike about the product?
Jira has slightly steep learning curve, and the interface is dense.
What problems is the product solving and how is that benefiting you?
Jira helps us align our different teams around shared goals.