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Jira

Atlassian

Reviews from AWS customer

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7,109 reviews
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    Joss S.

Excellent tool for projects management.

  • November 11, 2025
  • Review provided by G2

What do you like best about the product?
It is an excellent project management tool that help us plan, track and manage projects and tasks efficiently. Jira offers several features such as creating boards, tracking bugs and tasks, and generating reports an statistics on project progress.
What do you dislike about the product?
The platform can be complex and has a fairly steep learning curve, so you need to spend extra time learning how to use it.
What problems is the product solving and how is that benefiting you?
Jira helps organize, track, and manage projects and tasks effectively, which improves productivity and efficiency. In addition, the platform provides transparency in terms of who is doing what and when, which improves collaboration and communication within teams.


    Kavish S.

A powerful and reliable tool - performance tweaks would make it perfect

  • November 11, 2025
  • Review provided by G2

What do you like best about the product?
I love Jira's flexibility, which allows me to customize workflows, boards, and dashboards to perfectly match my team’s specific processes. This customization capability is invaluable as it supports our unique QA process, from test planning to bug resolution, without being constrained to a fixed format. The real-time tracking of QA progress and the ability to keep everyone synchronized, including developers and management, is another standout feature. The integration with other tools like Jenkins, Bitbucket, TestRails, and Slack is seamless, providing a comprehensive view of the QA cycle from commit to deployment without losing context. I appreciate that Jira is cloud-based, ensuring all team members across different departments have synchronized and up-to-date access without encountering version or access issues. This cloud-based aspect also made the initial setup much simpler as there was no need to manage servers or installations. Additionally, the boards facilitate easier sprint tracking and daily stand-ups, offering instantaneous visibility into what's in progress or blocked. The dashboards provide excellent real-time visibility for tracking open bugs, test coverage, and release deadlines. In summary, Jira’s overall structure, automation capabilities, and vibrant integration with other software significantly improve team collaboration and project visibility.
What do you dislike about the product?
Sometimes Jira feels heavy and slow, particularly when managing projects with many issues or plugins. Configuring complex workflows or permissions can be difficult without administrative assistance. I find the reports and dashboards less intuitive to customize without resorting to additional add-ons. Performance optimization is needed for large projects, as pages occasionally lag with numerous tickets or detailed dashboards. Simplifying dashboard configurations would be beneficial, even for experienced users, who often require admin rights for minor adjustments. Built-in reporting could be made more versatile so teams aren't reliant on third-party add-ons for visualizations. Additionally, improved integration insights between Jira, Jenkins, and automation tools could enhance QA tracking.
What problems is the product solving and how is that benefiting you?
I use Jira to organize QA and release workflows, enhancing issue tracking, bug prioritization, and team communication. It provides real-time visibility on project progress and integrates with tools like Jenkins and Bitbucket, supporting a seamless QA cycle and improving collaboration.


    Sarvesh P.

Effortless Project Tracking and Planning with JIRA

  • November 11, 2025
  • Review provided by G2

What do you like best about the product?
JIRA has been very helpful for tracking all processes and planning work. It makes it easy to check the progress of tasks and see the status of each one. Since you can add comments and log time, it’s possible to understand the overall completion of a project without needing someone to explain it in person.
What do you dislike about the product?
So far, my experience with JIRA has been positive, and I haven't found anything to dislike at this point.
What problems is the product solving and how is that benefiting you?
JIRA assists with time tracking and provides an overview of the progress for projects or any other tasks.


    Theo P.

Empowers Agile Teams with Structure and Seamless Integration

  • November 11, 2025
  • Review provided by G2

What do you like best about the product?
As an employee, I value how Jira brings structure and transparency to our complex workflows while supporting agile methodologies. The platform makes it easy for diverse teams to collaborate by offering clear visibility into project progress, priorities, and dependencies. Tools such as backlog management, sprint planning, and Kanban boards help us remain aligned and deliver value efficiently. Additionally, Jira’s integration with tools like Confluence and ServiceNow streamlines our change management and documentation processes, which helps reduce bottlenecks and enhances governance.
What do you dislike about the product?
One of the primary disadvantages of Jira is its complexity and the steep learning curve it presents. Although it provides robust features for agile project management, setting up workflows, permissions, and boards frequently demands specialised expertise, which can hinder new users from adopting the platform quickly. Furthermore, the abundance of options and customisation choices in Jira can be overwhelming, often leading teams to complicate their processes rather than simplify them.
What problems is the product solving and how is that benefiting you?
In the past, our teams faced challenges due to the use of separate tools for planning, testing, and tracking incidents. With Jira, these processes are now unified within one platform, enabling us to handle test cases, scenarios, and defects more efficiently. This centralisation not only aids in maintaining audit compliance but also guarantees that every project-related activity is thoroughly traceable and well-documented. As a result, operational risk is reduced and the overall quality assurance process is enhanced.


    Aditi S.

Effortless Item Tracking Made Simple

  • November 11, 2025
  • Review provided by G2

What do you like best about the product?
it helps in tracking down my items easily. Easily fits in any environment and is a day-to-day tool.
What do you dislike about the product?
Nothing really to dislike about but yes too much of permission issues
What problems is the product solving and how is that benefiting you?
Keeping all my to-do tasks in place. monitoring bugs and items raised by the individual.


    Shubham P.

Exceptional Flexibility and Powerful Project Management

  • November 10, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers exceptional flexibility in managing projects of all sizes. I really like its customizable workflows, automation rules, and integration with other Atlassian products like Confluence and Bitbucket. The visual tools, such as Scrum and Kanban boards, make it easy to track progress and keep everyone aligned. I also appreciate how detailed the issue tracking system is. You can think about the issue, track dependencies, and manage sprints effortlessly.
What do you dislike about the product?
Jira can feel complex for new users, especially when setting up workflows or automations for the first time. The UI can become overwhelming due to the number of options and configurations available. Sometimes, the loading times are slower for large projects with many tickets, and permission management can get tricky when handling multiple teams.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project planning, task tracking, and bug management in one unified space. It improves transparency across teams by allowing everyone to see priorities, deadlines, and progress in real time. The biggest benefit is how it enforces structure, ensuring every task moves systematically through stages of development. It's a great tool for agile teams, offering sprint planning, backlog management, and progress tracking that enhances productivity and accountability.


    Piyush R.

Essential for Organizing Tasks and Tracking Progress

  • November 10, 2025
  • Review provided by G2

What do you like best about the product?
I use JIRA almost everyday when I am working. It helps me create multiple stories tickets and bugs, that helps me tract them systematically.
What do you dislike about the product?
The JIRA interface gets a little clumsy when multiple boards are connected, it is a little difficult to search for relevant tickets
What problems is the product solving and how is that benefiting you?
Jira helps me create ticket for all the production/developent issue. With multiple stages of a ticket. I can keep a track of which ticket is being picked. What is the priority and when is the deadline.


    Julie N.

Actively collaborate with your team using Jira's digital resources.

  • November 09, 2025
  • Review provided by G2

What do you like best about the product?
I think Jira is the most innovative and efficient system for actively collaborating with your team members, facilitating communication and business collaboration through its digital features and resources.

In addition, Jira allows you to keep each of your professional projects organized and in order, enabling constant management of your progress and that of your team members.
What do you dislike about the product?
I have no negative comments or opinions about the technical performance of Jira's digital resources, it is a system that I can recommend for the quality and effectiveness of its features.
What problems is the product solving and how is that benefiting you?
Jira is the system that has allowed me to manage my work projects with the help of all the members of my professional team, facilitating collaboration and business communication, allowing me to meet all my professional goals.


    CHIRAG P.

Boosts Productivity with Powerful Features and Seamless Integrations

  • November 09, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers excellent easy of use, once you get familiar with its interface, and its wide range of features makes it ideal for managing complex projects. The integration with other tools like confluence, works seamlessly, which boosts teams productivity. it's also highly customizable, allowing teams to adopt workflows easily. The platform is reliable for frequent use, and customer support is generally resposive and helpful during setup or issue resolution.
What do you dislike about the product?
The initial implementation can feel complex, especially for new users, due to large numbers of configuration options. while the tool is powerful, its learning curve affects ease of use in the early stages. Some features feel overwhelming for smaller teams.
What problems is the product solving and how is that benefiting you?
Jira streamlines project tracking and team collaboration, helping us manage tasks and bugs efficiently. its automation and reporting tools improve visibility, save time and make our workflow more organized and productive.


    Disha A.

Essential Project Management Tool for Technical Teams

  • November 08, 2025
  • Review provided by G2

What do you like best about the product?
Jira is my daily project management tool, without jira i cant manage my project tasks, its been more than a year now i am using it , and its amazing , i like it because it helps me keep track of all my database related tasks and ticket in one place, its very organized and makes project management easy even for technical teams like ours, i can clearly see what queries, bugs or optimization are pending , assigned or completed,. the way jira allows me for custom workflows and tags helps me to cateorzie tickets for different database environments, like development , staging and production . i also like that it keeps communication transparent between developers , analyst and managers.
What do you dislike about the product?
overall its good , in everything but sometimes it gets slow when many projects or tickets are open. the Ui is very friendly , apart from that there is no issues in Jira
What problems is the product solving and how is that benefiting you?
Before using Jira i use to track SQL tasks and bug Fixes manual on excel or chats, which cause confusion, Jira solved that completely. Now every SQL query change, schema update or performance issue is tracked as a ticket . this helps in maintaining history, accountability and collaboration. it also made our relase process more structured and helped avoid duplicate work. the visibility it give across team is very helpful for timely delivery and issue resolution.