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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,107 reviews
from

External reviews are not included in the AWS star rating for the product.


    Yarden Z.

Flexible Workflow Management and Seamless Integrations for Large Teams

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
Very flexible issue and workflow management that fits complex team processes

Strong integration ecosystem (CI/CD, repositories, documentation tools)

Powerful tracking and reporting for sprints, backlogs, and long-term planning

Scales well for large teams and cross-department collaboration

Very good Customer support
What do you dislike about the product?
UI could be more intuitive and modern
Can feel complex and overwhelming for new users
What problems is the product solving and how is that benefiting you?
Manage my team's tasks
Define priorities and sprint scopes
Life cycle of a task in our pipeline


    Alicja K.

Effortless Delivery Tracking for Cross-Functional Teams

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
I find it easy to track deliveries within my cross-functional teams.
What do you dislike about the product?
It still lacks a feature to merge multiple projects and view them all within a single project for a comprehensive overview.
What problems is the product solving and how is that benefiting you?
Delivery tracking, product backlog management, and project management are all supported.


    Adriana P.

Effortless Idea Tracking and Organization

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
The platform offers effective tracking of ideas and ticket progress, making it easier to stay organized and monitor developments.
What do you dislike about the product?
It can be challenging to grasp at first, especially if you don't have any prior experience.
What problems is the product solving and how is that benefiting you?
I keep track of the progress of my tickets for each of my clients.


    Computer Software

Intuitive UI Makes Jira a Breeze to Use

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
Jiras UI is simple and intuitive. Helps keep track of all my issues
What do you dislike about the product?
Search can be better. Sometimes i try to search for a old issue and it's very hard to find that using search./random keywords.

Automatic issue creation/description would also be helpful.
What problems is the product solving and how is that benefiting you?
Bug tracking


    Amaro F.

Flexible and Powerful Workflow Management with Jira

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
What I like best about Jira is how flexible and powerful it is for managing workflows. It adapts easily to different project types, allows full visibility into progress, and helps teams stay aligned through well-structured boards, automations, and reporting.
What do you dislike about the product?
Some configurations require too many steps, and the interface can feel overwhelming for new users. Certain features aren’t always intuitive, and reporting customization sometimes demands more technical knowledge than expected.
What problems is the product solving and how is that benefiting you?
task and team management


    Verified User in Marketing and Advertising

Organized Team Spaces Make Collaboration Effortless

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
the spaces, because you can organize teams to follow up like if they we folders
What do you dislike about the product?
its not designer friendly, its more like engineer friendly, some artists struggle to work fast in Jira, they get more used to Wrike for example
What problems is the product solving and how is that benefiting you?
tracking issues about IT, softwares, review software payments updates, critical problems with projects


    Alexandro D.

Versatile and Efficient for Bug Tracking

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
I like that Jira is very easy and versatile. It's easy to create a ticket and versatile to use the information from those tickets for automations and team dashboards. The dashboards are amazing for giving good visibility to C-level and other teams. Regarding automations, it helps save time and prevents human error when performing tasks.
What do you dislike about the product?
Some parts of Jira are a bit difficult to configure, especially regarding permissions assignment.
What problems is the product solving and how is that benefiting you?
I use Jira to document client requests and track development, which improves estimation. It's easy to create tickets and versatile for automation and dashboards, giving C-level visibility and saving time while reducing errors.


    Marketing and Advertising

Highly Customisable with Robust Tracking, But Needs Smoother Usability

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
It's great that everything is tracked and there is a full history of every action.
It is so customisable so can be used beyond IT ticketing
What do you dislike about the product?
It isn't so intuitive to use and customosation can be clunky
What problems is the product solving and how is that benefiting you?
We are using for IT ticketing and development but also almost as a CRM for program (client) management. It allows to keep track of program specifc details, progress, sentiment and contract status


    Computer Software

A Must-Have Tool That Makes Learning Easy

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
Very helpful, easy learning. Universal application
What do you dislike about the product?
Price could be lower. Application for mobile
What problems is the product solving and how is that benefiting you?
I handle creating tickets, keeping updates current, and collaborating with the team.


    Ranmalee G.

Effortless Project Management with Visual Clarity

  • January 08, 2026
  • Review provided by G2

What do you like best about the product?
I like how Jira is very pleasant to the eye and it gives the whole picture. Even for someone like me, who is not a software developer, it's easy to understand the progress of the software. It provides a clear view of how the software is developed without much complication in terms of software language and jargon. I also appreciate seeing the burn rate of issues and whether the team can meet their deliverables on time. Additionally, the initial setup of Jira was really easy, especially when it came to setting up users. It was not hard at all.
What do you dislike about the product?
Sometimes when certain issues would be affecting multiple projects, trying to link them up or link assignees was a bit difficult. But other than that, the Jira application is perfect.
What problems is the product solving and how is that benefiting you?
Jira connects team members, facilitates development reviews, and manages retrospectives. Its visual appeal makes software progress understandable, even to non-developers, showing issue burn rates and on-time deliverable completion.