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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,109 reviews
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External reviews are not included in the AWS star rating for the product.


    Wandy r.

Customizable Workflow That Keeps Us Organized

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
It helps organize the company workflow and follow up on tasks. I like that you can customize a lot of the workflow
What do you dislike about the product?
I'm not sure if is that my company didn't add the restriction or is the platform itself, but i don't like that other users can edit my comments on a ticket
What problems is the product solving and how is that benefiting you?
It helps manage the team resources by assigning the open requests to all team members and have a history log of all the work done by each team member.


    Alessandro O.

Powerful for complex workflows, but not the most intuitive tool

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
Extremely flexible and robust for tracking work across engineering and product teams.
What do you dislike about the product?
Interface is cluttered; simple tasks often feel heavier than they should due to complexity.
What problems is the product solving and how is that benefiting you?
Keeps large cross-functional projects on track with clear ownership, deadlines, and status visibility.


    Aniket D.

A reliable project management platform that keeps teams organized and on-track.

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
What I like most about Jira is how well it organizes the entire workflow for our team. Tasks, Bugs, sprints, everything stays in one place. The agile boards are extremely easy to follow, and it becomes clear very quickly who is working on what and where the bottlenecks are. The customization options are a big plus. You can design your own workflows, create custom issue types, and adapt Jira to match the team's style instead of forcing everyone into a fixed structure. Integrations are solid as well... IT connects smoothly with slick, github, Bitbucket, confluence and even design tools. I personally didn't integrated it with other software but the dev team and managing team had experience and they they have good feedback about it. Getting started was easier than expected, with ready-made project templates and guided setup our team and running quickly. The documentation and community support are impressive. Even when we had questions about workflow or automations, we found answers almost immediately. We used Jira almost daily.... from backlog grooming and sprint planning to tracking bugs and releases. It has basically become the backbone of our project workflow.
What do you dislike about the product?
The interface can feel overwhelming at first, I mean the first time I logged in it does feel like that. It took some time to get accustomed. Even our new team members who are not familiar with agile tools. Some advanced configurations also require more time to understand. Performance can slow down a bit with very large projects.
What problems is the product solving and how is that benefiting you?
We use Jira to manage our development and tracking cycles. It keeps our team aligned in real time.


    Ninitza H.

Effortless Team Collaboration Made Simple

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
how easy is to use to collaborate with teams
What do you dislike about the product?
it seems like you have to jump through hoops to add new fields in the jira cards.
What problems is the product solving and how is that benefiting you?
keeping out change orders and quotes in one place.


    James V.

Reliable platform for cross-functional project management

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
Jira allows for robust issue tracking: i.e., capturing requirements, tracking progress, and maintaining a clear audit trail of changes. Jira serves as a centralized source of truth for tasks, projects, etc..
What do you dislike about the product?
Configuring workflows, permissions, and fields can be somewhat overwhelming—especially for new users.
What problems is the product solving and how is that benefiting you?
Jira helps solve the challenge of managing complex, cross-functional work by centralizing tasks and provides visibility into progress and bottlenecks. Jira improves collaboration, transparency, and accountability. Overall, it helps us stay aligned and maintain strong process discipline.


    Rishabh G.

Outstanding Customization Makes JIRA a Standout Choice

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
The kind of customization offered in JIRA is excellent
What do you dislike about the product?
The only improvement I would suggest is better documentation. Other than that, everything else is good.
What problems is the product solving and how is that benefiting you?
Managing and tracking issues and tickets is a smooth experience.


    Computer Software

Effortless Workflow and Clear Priorities

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
Very easy workflow, clarify on where tasks are at, and what the priorities are
What do you dislike about the product?
The performance can be better, especially when using the cloud instance
What problems is the product solving and how is that benefiting you?
It allows me to plan the work of my team


    Yves G.

Boost teamwork in your organization with Jira's powerful and advanced features.

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
I think Jira is one of the best digital programs for boosting teamwork and business collaboration in every department of your organization, quickly improving the productivity rates of all your employees.

In addition, Jira is a program that stands out for the fluidity and effectiveness it offers to all your work processes, allowing you to meet all your business objectives.
What do you dislike about the product?
I have nothing bad to say or comment on about the digital advantages and benefits of Jira, I think it is a reliable and advanced business program.
What problems is the product solving and how is that benefiting you?
Jira has allowed me to improve business collaboration rates throughout my department, facilitating the fulfillment of all my work processes and boosting each of my technical operations in the exercise of my professional duties.


    Shubham P.

Unmatched Flexibility and Customization for Agile Teams

  • November 24, 2025
  • Review provided by G2

What do you like best about the product?
The best part about Jira is its depth and flexibility. You can customize everything: workflows, issue types, fields, automations, permissions, and boards. This means a team can design Jira exactly the way their process works. The Agile boards are especially helpful for teams can plan sprints, track progress in real time, and manage backlogs with full visibility.
What do you dislike about the product?
The interface can feel overwhelming, especially for new team members. There are so many menus, configurations, and nested options that onboarding becomes difficult. Sometimes, even experienced users struggle to locate workflow settings or custom fields. When too many custom rules or automations are added, Jira can also slow down or become hard to maintain.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of chaotic project management. Without it, teams tend to rely on random spreadsheets, long chat messages, emails, and inconsistent notes. This leads to missed deadlines, unclear priorities, and poor accountability. Jira brings complete structure. Every task has a clear owner. Every update is tracked. Nothing gets lost. Teams can plan predictable sprints, maintain accurate estimates, and track progress against deadlines. developer, QA testers, and product managers all stay aligned.


    Loring D.

Jira Transformed Our Team Workflow.

  • November 24, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a tool that transformed the way my team works. At first, it was a little overwhelming with so many options and settings, but once we got the hang of it, everything flowed better. Now we use Scrum boards to plan sprints, assign tasks, and view progress in real time.
What do you dislike about the product?
The learning curve is quite steep, which can be frustrating for new users. Some users report that the interface is overwhelming and not very intuitive, making navigation difficult.
What problems is the product solving and how is that benefiting you?
Jira gives us the opportunity to have a clear organization of tasks with customizable boards. It allows us to monitor bugs, incidents, and progress with precision. It can be configured to the team's needs, is ideal for agile methodologies, and allows for powerful integrations.