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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,109 reviews
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External reviews are not included in the AWS star rating for the product.


    Robert M.

Jira Makes Project Management Effortless and Customizable

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a lifesaver for me because it allows me to plan any projects and track them with collaborative features that it offers.I love how easy is it's to tailor the project management view on It to our organizational needs.Also offer automation features that allow me to automate routine tasks eg sending notifications when task is completed or updated.Integrates with wide range of 3rd party tools making it easy to connect to other tools and services.
What do you dislike about the product?
The mobile app is not great ,I must use my laptop to get full configurations.
What problems is the product solving and how is that benefiting you?
Overall Jira makes it easy and effective to manage many different project at the same time.


    bandaru h.

Reliable Workflow Management and Great for Growing Teams

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Jira’s biggest strength is its flexibility. It allows teams to customize workflows, issue types, and dashboards based on how they actually operate. The visual boards—Kanban and Scrum—make it very easy to track progress across teams. Integrations with tools like Confluence, GitHub, Bitbucket, and Slack also make collaboration seamless. I like that everything from sprint planning to release tracking can happen in one place. The reporting features, especially burndown charts and velocity tracking, help teams plan better and continuously improve.
What do you dislike about the product?
Jira can feel heavy and complicated, especially for new users. The interface has a learning curve, and setting up workflows or permissions requires a lot of configuration. It can also become slow when dealing with very large projects or too many custom fields. Some features feel hidden behind multiple menus, which affects ease of use. Pricing can also become a downside for teams that scale quickly, as costs rise with user count.
What problems is the product solving and how is that benefiting you?
Jira helps us centralize all tasks, bugs, and product requirements in a single system. It brings structure to sprint planning and allows teams to track work from idea to deployment. For product teams, it improves visibility into priorities and timelines. For engineering teams, it simplifies bug tracking and ensures nothing is lost. Jira’s automation features also save a lot of manual effort by triggering updates and notifications. Overall, it improves transparency, reduces miscommunication, and keeps the entire team aligned.


    Mehrnaz K.

Effortless Organization and Clear Tracking

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Make you organise everything is accessible
Tracking or process is so easy and clear
What do you dislike about the product?
Every thing is just perfect, price , quality and function
What problems is the product solving and how is that benefiting you?
Helping me to track and share my progress


    Garren S.

A bulky and difficult tool to use.

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
We used JIRA daily for over a year and found it a bulky and over-complicated project management tool. It's ease of use was very low. I also found that it didn't integrate well with our other tools. It supports a lot of features but getting them to work was not easy.
What do you dislike about the product?
It was very slow. And bulky with way to many features.
What problems is the product solving and how is that benefiting you?
Project management and tasks for the team


    Vidya P.

Kanban Boards Make Project Tracking Effortless

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
I have been using Jira extensively for project management. The Kanban board is particularly helpful, as it allows both stakeholders and team members to clearly see the current status of the project and visualize how many tickets are pending, in progress, and so on.
What do you dislike about the product?
I receive too many notification emails for every state change of the Jira tickets, and sometimes it becomes overwhelming to keep track of all the emails.
What problems is the product solving and how is that benefiting you?
Every IT project is managed using Jira boards because it makes handling projects the agile way . The user interface is very clean, and setting up a Jira board is simple. It's easy to create tickets, assign them to team members, and plan sprints efficiently.


    Sahil Y.

Jira : Making ticket tracking and project management easy

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
Excellent approval stages which involves all the relevant stakeholders along with that it allows user to set the exact timeline of the request or the projects.
User specific customization can be done which allows user to define the flow and the approvals process as per the organizations needs.
What do you dislike about the product?
Sometimes the performance of the Jira can be very slow and unresponsive wich may lead to hindernce in productivity and frustration.
Along with the complexity of it can be difficult for the new user.
What problems is the product solving and how is that benefiting you?
Jira helps me to track the project progress along with the different deployment stages which helps me to keep track of my deadlines and with the proper approval flow all the stakeholders who needs to be a part of the process and involved


    Vinay T.

Unified Platform That Streamlines Incident, Change, and Service Requests

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
From incident and change management to handling service requests, everything is managed within a single, unified platform.
What do you dislike about the product?
I’ve noticed that without proper administration and user training, it can become cluttered and less effective
What problems is the product solving and how is that benefiting you?
For EUS operations, Jira addresses the challenges of fragmented communication and manual tracking. With Jira, tickets are now assigned automatically, escalations happen smoothly, and users get status updates without needing to follow up repeatedly. This tool enables me to keep an eye on team performance, spot recurring problems, and enhance our processes by leveraging data-driven insights.


    Information Technology and Services

Perfect for Agile Teams Seeking Transparency and Efficiency

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
Jira works the best for a team that wants to be an Agile that has regular check ins to enable them to be transparent and on task.
What do you dislike about the product?
It takes a bit to get use to. It has a lot of features but it is not as self explanatory as some of their competitors.
What problems is the product solving and how is that benefiting you?
Using to track task for major projects or epics. It allows the team to see on a kanban view of what needs to be accomplish and when it will be.


    Furniture

Clean Interface and Smooth Features Make It a Standout

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
The user interface is clean, and the features operate smoothly.
What do you dislike about the product?
Creating tasks and subtasks can be a bit confusing at times. The plus button beneath the Kanban board view should allow for subtask creation, and the process needs to be more intuitive.
What problems is the product solving and how is that benefiting you?
This tool creates an easy-to-reference board displaying all the tasks that need to be completed. It also helps track the progress of the project, making it simpler to stay organized and monitor what still needs to be done.


    Information Technology and Services

Effortless Project Management Made Simple

  • December 02, 2025
  • Review provided by G2

What do you like best about the product?
It makes managing projects much easier and smoother.
What do you dislike about the product?
I have no complaints about Jira. It is simply an amazing tool for project management.
What problems is the product solving and how is that benefiting you?
Jira addresses the business challenges we face when tracking multiple projects across various divisions or departments within our organization.