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FireHydrant is a fundamental piece of my incident management at Twilio
What do you like best about the product?
everything related to the incident is in the same page, so it's easy to find all the related stuff from the incident for traceability
What do you dislike about the product?
the UI on the incident management page sometimes not working as expected. Some fields are a little buggy
What problems is the product solving and how is that benefiting you?
it helps us to coordinate the incident response and get all people related to the incident in touch and updated
It really helps your team to better manage incidents.
What do you like best about the product?
Slack integration, including timeline updates
What do you dislike about the product?
jira integration doesn't include ticket id for new tasks
What problems is the product solving and how is that benefiting you?
Only place for incidents management
Good Incident Management Tool
What do you like best about the product?
Easy to use for someone in a customer-facing role that always needs up-to-date information on incidents to update customers
What do you dislike about the product?
I wish the filter view had the ability for advanced filters through an SQL-like query rather than the basic click-through filtering. Allows you to get more granular when looking for a specific incident that you don't have much info on.
What problems is the product solving and how is that benefiting you?
Great at tracking incidents all the way from reporting to RFO.
Good incident management tool
What do you like best about the product?
I use Firehydrant as a user, not as an administrator. In our product, we allow our users to raise incidents when they find something that is not working as expected. We have it integrated with Pagerduty so depending on incident metadata, an engineer can be paged. It allows us to cover the whole lifecycle of the incident, including post mortem actions, etc. It has excellent integrations with some tools we use.
What do you dislike about the product?
As said before, we have an integration FireHydrant - Pagerduty. In our case, we have found no option to customize the Pagerduty service / escalation policy depending on FireHydrant incident data. This means that for instance, we have been unable to have a different workflow for an incident raised for a Stage environment or a Production issue. This means that sometimes our engineers get paged for Stage environment.
What problems is the product solving and how is that benefiting you?
As explained before, it covers a need that is not covered by our observability tools or Pagerduty, allowing our users to create manual incidents, having the option to track the incident from beginning to end.
New executive user
What do you like best about the product?
I like the integration with various systems such as Slack, PagerDuty etc. Also, I like the different workflows that can be created for different teams. Lastly the UX is simpler to understand
What do you dislike about the product?
Nothing so far. I have not used FireHydrant enough
What problems is the product solving and how is that benefiting you?
It helps to track incidents and the detailed metrics that come with incidents. It also helps to track the action items needed to be followed after incidents are resolved
Great service for incident management
What do you like best about the product?
Works well in bringing together the people needed to tackle the incident
What do you dislike about the product?
Nothing I can think of, it's an all round good tool
What problems is the product solving and how is that benefiting you?
Incident management which is faster and more automated than our previous system.
Gives a great overview both during and after an incident
What do you like best about the product?
It helps to keep all relevant communication available in a single place. Enabling us to have a well-structured approach to handling incidents is excellent. Performing all actions via Slack is very convenient.
What do you dislike about the product?
No issues so far. Maybe it being so feature-rich can be a bit overwhelming for new users.
What problems is the product solving and how is that benefiting you?
Simplifying incident management by catering to all parties of an incident. All involved roles can get their tasks done, and everyone else can get an excellent overview of what is happening.
Great Product
What do you like best about the product?
Easily integrates with existing services, the automation is fantastic and overall makes incident management the least painful part of an incident!
What do you dislike about the product?
Ideally would have some more customisation at the workflow level in terms of branching paths etc.
What problems is the product solving and how is that benefiting you?
It effectively acts as our incident management tool for everything - the integrations we have with our logging and alerting systems works fantastically
Great tool for incident management, from creation to retrospective processes
What do you like best about the product?
Slack integration is handy and helps carry out fast actions in incident management. Without leaving our everyday tool, we can record all conversations related to the incident and even follow up tasks can be created for this.
What do you dislike about the product?
The only downside is the learning time. For the first incidents, remembering all commands is hard, you will end up recurring to the help command with each action that has to be taken. But the help command is excellent, so this is not a real problem.
What problems is the product solving and how is that benefiting you?
FireHydrant is helping our company improve our incident management, which improves the response time, communication between different departments and, at the same time, the actions to be taken for these incidents never to happen again.
Moderate Approval
What do you like best about the product?
The speed of it in alerting and how sync it is in keeping everyone updated
What do you dislike about the product?
I don't really have any opinions about it's downsides, it's as great software
What problems is the product solving and how is that benefiting you?
Solving the quick responses require for resolving issues caused in our prod software environment
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