FireHydrant
FireHydrantReviews from AWS customer
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Great tool to align stakeholders on incidents
What do you like best about the product?
Well-defined roles and responsibilities, and reminders, are the most valuable part.
What do you dislike about the product?
Wish I could create an incident from a sub-discussion in Slack
What problems is the product solving and how is that benefiting you?
Helps with incident management, running retros, and capturing action items and learnings.
Excellent tool to become more innovative
What do you like best about the product?
The way you can manage incidents and work for a solution is the best thing about this tool. It helps me to be productive and innovate more.
What do you dislike about the product?
It is difficult to manage incidents and the feedback system needs improvement.
What problems is the product solving and how is that benefiting you?
We use it with slack and helps us to keep all the concerned parties on the same page when it comes to incidents. This helps us solve incidents faster.
Blameless for Citrix incident response
What do you like best about the product?
Seamless integration with our existing tools - JIRA, Slack, pager duty, etc, create a Slack channel and invite stakeholders to the channel - all automated.
What do you dislike about the product?
I had no issues with Blameless. It integrates well with other tools and is an excellent tool for bringing stakeholders together for incident response.
What problems is the product solving and how is that benefiting you?
Blameless brings stakeholders and tooling together to coordinate incident response and helps with RCA.
Great platform for tracking an incident resolution
What do you like best about the product?
It has good facilities to share the progress of an incident and the way we address the issue. Separating the work into multiple steps helps to segregate different actions we take to resolve the issue.
What do you dislike about the product?
Sometimes it's challenging to find the best approach for resolving the issue. Not sure if it's because of the setup, but the workflow is a bit confusing.
What problems is the product solving and how is that benefiting you?
Handling the incidents which are beyond being considered "bugs", and having the capability to assign different roles in case of any incidents.
Blameless: user driven Incident Management in Tech Operations
What do you like best about the product?
- Enhanced Incident Management: Blameless provides a comprehensive platform for incident management
- Collaborative Incident Response: Blameless fosters collaboration among cross-functional teams
- Root Cause Analysis: Blameless helps users in their process to identify and address the root causes of incidents
- Collaborative Incident Response: Blameless fosters collaboration among cross-functional teams
- Root Cause Analysis: Blameless helps users in their process to identify and address the root causes of incidents
What do you dislike about the product?
- Organizational Readiness: Implementing Blameless may require organizational readiness in terms of culture, processes, and workflows. As this is a change process, it might help if there was more focus on best practices for integrating the tool
- Customization Limitations: While Blameless offers a comprehensive set of features, it may not fully align with the some of the needs or processes of every organization
- Learning Curve: Blameless may require a learning curve for teams to become proficient in using all its features effectively
- Customization Limitations: While Blameless offers a comprehensive set of features, it may not fully align with the some of the needs or processes of every organization
- Learning Curve: Blameless may require a learning curve for teams to become proficient in using all its features effectively
What problems is the product solving and how is that benefiting you?
Blameless solves several problems related to incident management and incident response - enhanced visibility, efficient Incident Response, focus on Root Cause Analysis
It has very strong integration with slack
What do you like best about the product?
Strong integration with Slack, incident timeline view
What do you dislike about the product?
its pricing can be high based on number of user gets added in an incident
What problems is the product solving and how is that benefiting you?
Incident lifecycle management from slack itself.
Quite helpful with Slack integration
What do you like best about the product?
- Allows the team to track the entire timeline of an issue
- We can set the resolution time threshold depending on the severity of the incident
- RCA published at the end ensure that the incident does not occur again
- We can set the resolution time threshold depending on the severity of the incident
- RCA published at the end ensure that the incident does not occur again
What do you dislike about the product?
- Mostly the integration with Slack makes it easier to use and manage, but the web version is seldom used.
- The web version is not very intuitive to use. There are a few features in the web version which might be of use to everyone.
- The web version is not very intuitive to use. There are a few features in the web version which might be of use to everyone.
What problems is the product solving and how is that benefiting you?
We track the various incidents raised by customers and internal teams. With a new slack channel started for every new incident, it is easier to manage and resolve issues faster.
Easily Track Software Incidents
What do you like best about the product?
Great integrations with slack allow the team to quickly respond and collaborate.
What do you dislike about the product?
Jumping between multiple interfaces can require some getting used to
What problems is the product solving and how is that benefiting you?
Automation and collaboration around software incidents
Firehydrant has a lot of automated features and easily integrate third party apps
What do you like best about the product?
User friendly user interface
It easy to navigate
Can use command to create incident or GUI
It easy to navigate
Can use command to create incident or GUI
What do you dislike about the product?
We should enable copy and paste photo from sniping tool or other tool
What problems is the product solving and how is that benefiting you?
We use it to create ticket instead of our main ticket tool which take a lot of time
using a simple command tickets are created
using a simple command tickets are created
Application Support Lead
What do you like best about the product?
All features including screen layout, navigation etc
What do you dislike about the product?
UI is not great, response time on some screens need to be handled
What problems is the product solving and how is that benefiting you?
sometime the configuration are too complex, not that user friendly notations
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