FireHydrant
FireHydrantReviews from AWS customer
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Blameless: user driven Incident Management in Tech Operations
What do you like best about the product?
- Enhanced Incident Management: Blameless provides a comprehensive platform for incident management
- Collaborative Incident Response: Blameless fosters collaboration among cross-functional teams
- Root Cause Analysis: Blameless helps users in their process to identify and address the root causes of incidents
- Collaborative Incident Response: Blameless fosters collaboration among cross-functional teams
- Root Cause Analysis: Blameless helps users in their process to identify and address the root causes of incidents
What do you dislike about the product?
- Organizational Readiness: Implementing Blameless may require organizational readiness in terms of culture, processes, and workflows. As this is a change process, it might help if there was more focus on best practices for integrating the tool
- Customization Limitations: While Blameless offers a comprehensive set of features, it may not fully align with the some of the needs or processes of every organization
- Learning Curve: Blameless may require a learning curve for teams to become proficient in using all its features effectively
- Customization Limitations: While Blameless offers a comprehensive set of features, it may not fully align with the some of the needs or processes of every organization
- Learning Curve: Blameless may require a learning curve for teams to become proficient in using all its features effectively
What problems is the product solving and how is that benefiting you?
Blameless solves several problems related to incident management and incident response - enhanced visibility, efficient Incident Response, focus on Root Cause Analysis
It has very strong integration with slack
What do you like best about the product?
Strong integration with Slack, incident timeline view
What do you dislike about the product?
its pricing can be high based on number of user gets added in an incident
What problems is the product solving and how is that benefiting you?
Incident lifecycle management from slack itself.
Quite helpful with Slack integration
What do you like best about the product?
- Allows the team to track the entire timeline of an issue
- We can set the resolution time threshold depending on the severity of the incident
- RCA published at the end ensure that the incident does not occur again
- We can set the resolution time threshold depending on the severity of the incident
- RCA published at the end ensure that the incident does not occur again
What do you dislike about the product?
- Mostly the integration with Slack makes it easier to use and manage, but the web version is seldom used.
- The web version is not very intuitive to use. There are a few features in the web version which might be of use to everyone.
- The web version is not very intuitive to use. There are a few features in the web version which might be of use to everyone.
What problems is the product solving and how is that benefiting you?
We track the various incidents raised by customers and internal teams. With a new slack channel started for every new incident, it is easier to manage and resolve issues faster.
Easily Track Software Incidents
What do you like best about the product?
Great integrations with slack allow the team to quickly respond and collaborate.
What do you dislike about the product?
Jumping between multiple interfaces can require some getting used to
What problems is the product solving and how is that benefiting you?
Automation and collaboration around software incidents
Firehydrant has a lot of automated features and easily integrate third party apps
What do you like best about the product?
User friendly user interface
It easy to navigate
Can use command to create incident or GUI
It easy to navigate
Can use command to create incident or GUI
What do you dislike about the product?
We should enable copy and paste photo from sniping tool or other tool
What problems is the product solving and how is that benefiting you?
We use it to create ticket instead of our main ticket tool which take a lot of time
using a simple command tickets are created
using a simple command tickets are created
Application Support Lead
What do you like best about the product?
All features including screen layout, navigation etc
What do you dislike about the product?
UI is not great, response time on some screens need to be handled
What problems is the product solving and how is that benefiting you?
sometime the configuration are too complex, not that user friendly notations
FireHydrant was rolled out as a central initiative
What do you like best about the product?
The integration with Slack so that notifications can be shared
What do you dislike about the product?
FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months. One improvement would be to default to a "role based" view that only lists the commands for the user's current role(s) and then perhaps it could be possible to extend that view to include all other commands as well.
What problems is the product solving and how is that benefiting you?
As a triage engineer, my main responsibility during an incident is to bring our services back to normal mode of operations. FireHydrant was chosen as a tool to orchestrate communication during and after the incident.
Good Slack integration - some quirks with the user interface
What do you like best about the product?
Slack integration is a winner. The ability to update the incident using the bot integration and to star comments to add them to the retrospective is a total winner. I've never seen anything like that.
What do you dislike about the product?
The User Interface has some failures. Concurrent editing is not supported, but not blocked either, so it's a dangerous situation. Markdown is avaiable but does not have buttons for it and it's not possible to upload images.
What problems is the product solving and how is that benefiting you?
Incident response and capturing information during the management of an incident in a way that minimizes friction and context switching by staying in the same Slack channel.
Using FireHydrant to review incidents
What do you like best about the product?
What I like the best is the breakdown of important information into different sections for easy readability.
What do you dislike about the product?
What I do not like is that at first it can be difficult to locate the retrospective for an incident.
What problems is the product solving and how is that benefiting you?
A problem FH is solving is a consolidation of all relevant information regarding an incident into one portal. That benefits me by allowing me to review incidents and quickly get an overview of what happened during that incident.
Managing fires made easier
What do you like best about the product?
its slack integration and star emoji helps a lot in tracking an issue's timeline and make those starred messages stand out where they usually would just be buried below all the other non-important messages
What do you dislike about the product?
sometimes I get lost trying to find something specific like the retro but I guess that's because I haven't used it that much as an Incident Owner
What problems is the product solving and how is that benefiting you?
un-organized incident is the problem, and that's something FH is solving for us
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