FireHydrant
FireHydrantReviews from AWS customer
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Good for dealing with incidents
What do you like best about the product?
Seamless integration with other apps such as slack and jira. Love the short incident summary posted for new joinees
What do you dislike about the product?
Better help in filtering out and dealing with incidents through the following:
1. Show incident severity against group name in slack
2. Personalised summary of all pending incidents vs severity shown when needed
1. Show incident severity against group name in slack
2. Personalised summary of all pending incidents vs severity shown when needed
What problems is the product solving and how is that benefiting you?
Seamless integration with slack
automatic summarisation of incident
automatic summarisation of incident
Good
What do you like best about the product?
Easy, maintainable and all relevant details related to an incident in one place.
What do you dislike about the product?
Focus on integration on Collaborative tools (such as Slack).
What problems is the product solving and how is that benefiting you?
Blameless is being used for incident management in our org. It provides easy traceability across multiple incidents.
Excellent Incident Management Tool
What do you like best about the product?
- Easy Team division of incidents via types.
- Easy Taging and rule engine on top of that.
- RCA as a built-in tool.
- Slack integration is the best.
- Easy Taging and rule engine on top of that.
- RCA as a built-in tool.
- Slack integration is the best.
What do you dislike about the product?
- Teams & Types is a bit confusing, should be teams IMO.
- UI is not that great.
- UI is not that great.
What problems is the product solving and how is that benefiting you?
Blameless helps in Incident Management for us and serves as a primary tool.
Blameless - Awesome tool
What do you like best about the product?
Blameless is used to manage our incident workflow , it works seamlessly with slack .
What do you dislike about the product?
Nothing much to dislike , it delivers on what is meant to deliver
What problems is the product solving and how is that benefiting you?
Automated the incident creation and tracking , entire workflow is streamlined
Great tool for enabling better incident management
What do you like best about the product?
Great integration with slack with reminders about tasks each role has to perform
What do you dislike about the product?
SLO/SLA management tools could be a bit better. We are using other solutions for this to overcome some security limitations.
What problems is the product solving and how is that benefiting you?
Helping create a better incident management culture by making the whole process easier and more fluid.
Great tool to follow incidents
What do you like best about the product?
It's great that it has a meeting link, summary and all the necessary info so new people can understand what's happening.
What do you dislike about the product?
It's not common, but it fails to update status.
What problems is the product solving and how is that benefiting you?
Following incidents
Great tool to align stakeholders on incidents
What do you like best about the product?
Well-defined roles and responsibilities, and reminders, are the most valuable part.
What do you dislike about the product?
Wish I could create an incident from a sub-discussion in Slack
What problems is the product solving and how is that benefiting you?
Helps with incident management, running retros, and capturing action items and learnings.
Excellent tool to become more innovative
What do you like best about the product?
The way you can manage incidents and work for a solution is the best thing about this tool. It helps me to be productive and innovate more.
What do you dislike about the product?
It is difficult to manage incidents and the feedback system needs improvement.
What problems is the product solving and how is that benefiting you?
We use it with slack and helps us to keep all the concerned parties on the same page when it comes to incidents. This helps us solve incidents faster.
Blameless for Citrix incident response
What do you like best about the product?
Seamless integration with our existing tools - JIRA, Slack, pager duty, etc, create a Slack channel and invite stakeholders to the channel - all automated.
What do you dislike about the product?
I had no issues with Blameless. It integrates well with other tools and is an excellent tool for bringing stakeholders together for incident response.
What problems is the product solving and how is that benefiting you?
Blameless brings stakeholders and tooling together to coordinate incident response and helps with RCA.
Great platform for tracking an incident resolution
What do you like best about the product?
It has good facilities to share the progress of an incident and the way we address the issue. Separating the work into multiple steps helps to segregate different actions we take to resolve the issue.
What do you dislike about the product?
Sometimes it's challenging to find the best approach for resolving the issue. Not sure if it's because of the setup, but the workflow is a bit confusing.
What problems is the product solving and how is that benefiting you?
Handling the incidents which are beyond being considered "bugs", and having the capability to assign different roles in case of any incidents.
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