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FireHydrant

FireHydrant

Reviews from AWS customer

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External reviews

135 reviews
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External reviews are not included in the AWS star rating for the product.


    Avinash W.

Great tool to manage and track customer and system issues

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
Easy tracking of any incident with great visibility of its current state throughout its lifecycle. Seamless integration with slack which makes it easier to coordinate with various stakeholders for the incident at a dedicated channel.
What do you dislike about the product?
Did not find any major downsides of blameless. Some minor concerns are sometimes its too many incidents which created too much noise to properly focus on important (P0) incidents.
What problems is the product solving and how is that benefiting you?
Tracking the various customer issues, system issues as well as internal incidents and have a proper channel for the disucssion of its resolution. The stakeholder are able to view the status of the resolution and need not rely on the responders communication. Easier to broadcast to wider audience about the lifecycle of an incident.


    Ashok K.

It is very helpful in keeping the track of issue like action item, RCA etc

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
Track of incidents.
Assigining to right team and owner
What do you dislike about the product?
On marking resolve the incident it does not get archive
What problems is the product solving and how is that benefiting you?
It solves the issue of keeping the track mulitple teams incident.
Assigning it to right owner , retrospective and RCA


    Manish S.

My Experience in using Blameless

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
A common combined platform to see all the incidents in a single place. Easy to use, easy to filter based on severity, based on team, and based on dates.
What do you dislike about the product?
Sometimes, integration with slack or Jira seems a bit buggy. Closing/resolving incidents from slack gives some issues. Also, the default responders added for an incident type are sometimes not added to slack channel by default.
What problems is the product solving and how is that benefiting you?
Common platform to see incidents for all the teams.


    Financial Services

Easy to trace and solve

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
Incident escalation is good, incident tracing with slack is good
What do you dislike about the product?
Sometimes the slack boat of incident changing status does not work
What problems is the product solving and how is that benefiting you?
Traceability and informing stockholders


    K K.

Blameless experience

  • May 05, 2023
  • Review provided by G2

What do you like best about the product?
UX and UI are intuitive and straightforward for the user to onboard easily.
Tag management is beneficial towards tagging each unique incident for better reporting.
What do you dislike about the product?
RBAC option can be provided for better controllability
What problems is the product solving and how is that benefiting you?
Helping to create and track incidents.


    Financial Services

Useful and time saving

  • May 04, 2023
  • Review provided by G2

What do you like best about the product?
Blameless provides an easy solution to issue management holistically. This is especially true for Product Solution engineers.
What do you dislike about the product?
The UX can be improved as sometimes it is difficult to find specific options.
What problems is the product solving and how is that benefiting you?
It is a one-stop solution for complete issue management. The creation as well as the tracking is especially easy.


    Akshay B.

Justifies the name!

  • May 03, 2023
  • Review provided by G2

What do you like best about the product?
Blameless is providing good features which help tech and product to understand the issues.
What do you dislike about the product?
Blameless should provide an anlalytics on the issues which can further help the teams
What problems is the product solving and how is that benefiting you?
Helps resolve the incidents


    Krittam K.

Seamless incident management

  • April 30, 2023
  • Review provided by G2

What do you like best about the product?
slack integration : automatically creates a slack channel for the team to discuss rca, and the solutioning, retrospective regarding the incident.
no significant competetor in the market.
easy to use
What do you dislike about the product?
the bot gets access to your workspace history
What problems is the product solving and how is that benefiting you?
as soon as an incident is reported it automatically adds all the relevant people in the channel and sets up a context for them to debug the issue.
incident resolution time has reduced because of it since it has improved developer efficiency.
it also solves the problem of communication between customer support team and engineers


    Abhinav P.

Blameless reviews

  • April 28, 2023
  • Review provided by G2

What do you like best about the product?
Inquisitive and easy to use. Slack makes it very easy.
What do you dislike about the product?
Nothing as such. Things were working fine most of the time.
What problems is the product solving and how is that benefiting you?
Incident creation and managing the incidents.


    Himanshu G.

A flawless, bug free, incident management system

  • April 28, 2023
  • Review provided by G2

What do you like best about the product?
User experience, the way it is able to organise that much incidents with such an ease
What do you dislike about the product?
sometimes it doesn't allow to close incidents from integrated platforms such as slack etc.
What problems is the product solving and how is that benefiting you?
It helps in resolving incidents related to home loans and helps in reduction of TAT by faster resolution of the incidents