FireHydrant
FireHydrantReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
139 reviews
from
External reviews are not included in the AWS star rating for the product.
A nifty tool for tracking incidents
What do you like best about the product?
Extensive features for incidents like tagging and analytics
What do you dislike about the product?
The cost of onboarding new users seems pretty high, making it cost ineffective for large corporations
What problems is the product solving and how is that benefiting you?
Creating, monitoring and tracking incidents. With sufficient analytical insights
Seamless incident management with slack integration
What do you like best about the product?
Incident escalation is good, incident tracing with slack is good
What do you dislike about the product?
Sometimes changing the status using slack bot does not work
What problems is the product solving and how is that benefiting you?
No need to use slack to check the context of messages.
Blameless is very useful tool
What do you like best about the product?
We get all the alerts on the slack. It automatically creates a channel for an incident.
What do you dislike about the product?
I don't feel that there is any downside. It doe's pretty much everything it says.
What problems is the product solving and how is that benefiting you?
It automatically creates the incident channel and everyone to that.
Good tool to manage prod incidents
What do you like best about the product?
All the integrations available. Especially slack. There are minor improvements possible in the slack bot, but overall its simple and easy without any learning curve.
What do you dislike about the product?
1. Dashboard isn't very useful. If I want to create and save some views based on particular queries, that isn't available.
2. Alerts and reminders for TAT breach of incidents are not available.
2. Alerts and reminders for TAT breach of incidents are not available.
What problems is the product solving and how is that benefiting you?
Its helping me to manage and track all the customer incidents related to my team.
Definitely improved the productivity.
Business performance has increased since the tool has helped us in resolving customer incidents faster.
Definitely improved the productivity.
Business performance has increased since the tool has helped us in resolving customer incidents faster.
Great tool to manage and track customer and system issues
What do you like best about the product?
Easy tracking of any incident with great visibility of its current state throughout its lifecycle. Seamless integration with slack which makes it easier to coordinate with various stakeholders for the incident at a dedicated channel.
What do you dislike about the product?
Did not find any major downsides of blameless. Some minor concerns are sometimes its too many incidents which created too much noise to properly focus on important (P0) incidents.
What problems is the product solving and how is that benefiting you?
Tracking the various customer issues, system issues as well as internal incidents and have a proper channel for the disucssion of its resolution. The stakeholder are able to view the status of the resolution and need not rely on the responders communication. Easier to broadcast to wider audience about the lifecycle of an incident.
It is very helpful in keeping the track of issue like action item, RCA etc
What do you like best about the product?
Track of incidents.
Assigining to right team and owner
Assigining to right team and owner
What do you dislike about the product?
On marking resolve the incident it does not get archive
What problems is the product solving and how is that benefiting you?
It solves the issue of keeping the track mulitple teams incident.
Assigning it to right owner , retrospective and RCA
Assigning it to right owner , retrospective and RCA
My Experience in using Blameless
What do you like best about the product?
A common combined platform to see all the incidents in a single place. Easy to use, easy to filter based on severity, based on team, and based on dates.
What do you dislike about the product?
Sometimes, integration with slack or Jira seems a bit buggy. Closing/resolving incidents from slack gives some issues. Also, the default responders added for an incident type are sometimes not added to slack channel by default.
What problems is the product solving and how is that benefiting you?
Common platform to see incidents for all the teams.
Easy to trace and solve
What do you like best about the product?
Incident escalation is good, incident tracing with slack is good
What do you dislike about the product?
Sometimes the slack boat of incident changing status does not work
What problems is the product solving and how is that benefiting you?
Traceability and informing stockholders
Blameless experience
What do you like best about the product?
UX and UI are intuitive and straightforward for the user to onboard easily.
Tag management is beneficial towards tagging each unique incident for better reporting.
Tag management is beneficial towards tagging each unique incident for better reporting.
What do you dislike about the product?
RBAC option can be provided for better controllability
What problems is the product solving and how is that benefiting you?
Helping to create and track incidents.
Useful and time saving
What do you like best about the product?
Blameless provides an easy solution to issue management holistically. This is especially true for Product Solution engineers.
What do you dislike about the product?
The UX can be improved as sometimes it is difficult to find specific options.
What problems is the product solving and how is that benefiting you?
It is a one-stop solution for complete issue management. The creation as well as the tracking is especially easy.
showing 51 - 60