FireHydrant
FireHydrantReviews from AWS customer
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Managing Incidents with Blameless
What do you like best about the product?
Blameless allows us to manage incidents with ease. The integrations with slack and PagerDuty drives quick notifications to the broader team which has significantly reduced our time to identify and time to resolution.
Our newest Customer Support Manager has been great! In her first week, she was able to correct the issues we were facing with the UI and has provided solid communication as we work together to identify how Blameless can help us achieve our 2024 goals.
Our newest Customer Support Manager has been great! In her first week, she was able to correct the issues we were facing with the UI and has provided solid communication as we work together to identify how Blameless can help us achieve our 2024 goals.
What do you dislike about the product?
Blameless continues to release additional features that improves the experience for us as a user/incident manager. Minor changes have impacted our experience - not being able to use capital letters in our tagging. The Blameless team has been open to our feedback and works to make the necessary changes.
What problems is the product solving and how is that benefiting you?
We use Blameless as a mechanism to report, manage, and resolve client impacting incidents. Consistently entering tickets to report incidents has allowed us to measure the time it takes to identify the issue and the time it takes to provide resolution. Leveraging the tags in Blameless helped us identify a pattern of incidents post new release and enabled us to track specific product issues.
Great service for incident&problem management
What do you like best about the product?
-Runbook automation
-UI is easy to use
-Number of features
-UI is easy to use
-Number of features
What do you dislike about the product?
Analytics can be improved. However, new features are being added consistently.
What problems is the product solving and how is that benefiting you?
Saves time on MTTR
The best solution for incident management software
What do you like best about the product?
Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
What do you dislike about the product?
To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management
What problems is the product solving and how is that benefiting you?
Coordinating and communicating during incidents, controlling the flow of information during incidents, and ensuring that the right people are working on solving the problem. FireHydrant does all of that while using existing tools (Slack/Teams, OpsGenie/Page Duty) but augmenting them in a way that helps the organization better control and coordinate incidents. This has enabled us to improve "time to resolution," improve efficiency in incidents and reduce burnout of people involved in incidents.
Minimizes Stress, Maximizes Productivity
What do you like best about the product?
Firehydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product. Firehydrant has freed my team to spend time on improving processes rather than fighting the incident process itself.
What do you dislike about the product?
I wish Firehydrant had a better maintnenace product. We have not moved our organization to Firehydrant for our maintenances because there is no way to plan and dicscuss in a dedicated channel prior to the start of the maintenance. This makes planning for such events much more difficult to the point where we still use an in-house built tool to run our maintnance.
What problems is the product solving and how is that benefiting you?
Before FireHydrant we were using a house-built tool. Since implementing the product, I have been able to focus more on our processes rather than bug squashing or feature requests. Our incident processes have improved immensly as an organization now that we can focus on the important tasks.
Standardized and Improved our Incident Response Process
What do you like best about the product?
We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
What do you dislike about the product?
A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data.
What problems is the product solving and how is that benefiting you?
It helps us automate our incident response and makes completing retrospectives easier than the manual process we had before.
Easy, Effective, and now better than ever with Signals
What do you like best about the product?
Firehydrant has been a game changer for our teams for creating a culture of blameless incident response. The interface (Slack) is easy to use, easy to set up, and now with Signals, brings a revolutionary approach to on-call life.
What do you dislike about the product?
The web UI has left a bit to be desired - especially in the realm of analytics. This is an area where new features coming out now are bringing some improvement but our teams have had to invest in building some robust data pipeline tools to create our own analytics tooling on the data from Firehydrant.
What problems is the product solving and how is that benefiting you?
Bringing relevant team members together in a focused workspace to solve an immediate issue with a critical system
Recommending Blameless
What do you like best about the product?
That is a powerful platform that we use all the time to handle incidents in a very fast and easy way, it is easy to understand and very intuitive.
What do you dislike about the product?
That we do not have (at the momen) one feature that allows us to alert through mobile app / phone call to the on caller, instead we are using another platform for that, so we depend of two different services.
What problems is the product solving and how is that benefiting you?
It allows me to track the things that happens durint an incident and then to write better postmortems because I can get back to see the information stored, dates, time and activities.
Great product with excellent support!
What do you like best about the product?
The personal support from the Blameless team and response to feedback, issues, bugs, etc. is amazing.
What do you dislike about the product?
Some categories do not allow for customization to fit current process and you must adapt some parts to the Blameless structure.
What problems is the product solving and how is that benefiting you?
Incident Management, automation, and task prioritication
Incident Communication
Incident Data collection and analysis
All of these items allow response teams to respond faster, communicate effectively, and analyze incidents better. It reduces time incidents and allows us to be more effective in preventing same or similar incidents in the future.
Incident Communication
Incident Data collection and analysis
All of these items allow response teams to respond faster, communicate effectively, and analyze incidents better. It reduces time incidents and allows us to be more effective in preventing same or similar incidents in the future.
A product that can help when incidents occur!
What do you like best about the product?
We have had Blameless for a couple of years now. This product is crucial for when we are dealing with an incident within our organization. They have a lot of integrations into the platforms we use (Slack, JIRA, Zoom, etc) and allow for a seamless way to bring the necessary teams together when needed most.
What do you dislike about the product?
They have had some restructuring internally that cause a bit of a headache for us initially. Now that they are past that, we hope to have resolved those going forward.
What problems is the product solving and how is that benefiting you?
Manging incidents and communication between teams to ensure as reduced of a downtime as possible
A comprehensive software to fit a wide range of companies
What do you like best about the product?
Blameless integrates well with many different platforms including Jira and Slack. The interface is pretty easy to use and figure out. The most recent customer support has been very helpful and theyve made strides to improve their customer sucess department.
What do you dislike about the product?
There is still a lot of manual work that needs to be done in incidents that I feel like could be streamlined or made easier through a software like blameless. Although the integrations are easy, some of the integrations with Jira seem limited to what information you can pass over. Because Jira can be filled with custom fields, it still requires manual effort to make sure that the information gets populated correctly
What problems is the product solving and how is that benefiting you?
Incidents can be hectic and disorganized. It requires a lot of organization in a very quick and short time frame. Blameless helps take a lot of those cooridnation pains off by having a single place to coordinate everything from.
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