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Standardized and Improved our Incident Response Process
What do you like best about the product?
We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
What do you dislike about the product?
A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data.
What problems is the product solving and how is that benefiting you?
It helps us automate our incident response and makes completing retrospectives easier than the manual process we had before.
Easy, Effective, and now better than ever with Signals
What do you like best about the product?
Firehydrant has been a game changer for our teams for creating a culture of blameless incident response. The interface (Slack) is easy to use, easy to set up, and now with Signals, brings a revolutionary approach to on-call life.
What do you dislike about the product?
The web UI has left a bit to be desired - especially in the realm of analytics. This is an area where new features coming out now are bringing some improvement but our teams have had to invest in building some robust data pipeline tools to create our own analytics tooling on the data from Firehydrant.
What problems is the product solving and how is that benefiting you?
Bringing relevant team members together in a focused workspace to solve an immediate issue with a critical system
Recommending Blameless
What do you like best about the product?
That is a powerful platform that we use all the time to handle incidents in a very fast and easy way, it is easy to understand and very intuitive.
What do you dislike about the product?
That we do not have (at the momen) one feature that allows us to alert through mobile app / phone call to the on caller, instead we are using another platform for that, so we depend of two different services.
What problems is the product solving and how is that benefiting you?
It allows me to track the things that happens durint an incident and then to write better postmortems because I can get back to see the information stored, dates, time and activities.
Great product with excellent support!
What do you like best about the product?
The personal support from the Blameless team and response to feedback, issues, bugs, etc. is amazing.
What do you dislike about the product?
Some categories do not allow for customization to fit current process and you must adapt some parts to the Blameless structure.
What problems is the product solving and how is that benefiting you?
Incident Management, automation, and task prioritication
Incident Communication
Incident Data collection and analysis
All of these items allow response teams to respond faster, communicate effectively, and analyze incidents better. It reduces time incidents and allows us to be more effective in preventing same or similar incidents in the future.
Incident Communication
Incident Data collection and analysis
All of these items allow response teams to respond faster, communicate effectively, and analyze incidents better. It reduces time incidents and allows us to be more effective in preventing same or similar incidents in the future.
A product that can help when incidents occur!
What do you like best about the product?
We have had Blameless for a couple of years now. This product is crucial for when we are dealing with an incident within our organization. They have a lot of integrations into the platforms we use (Slack, JIRA, Zoom, etc) and allow for a seamless way to bring the necessary teams together when needed most.
What do you dislike about the product?
They have had some restructuring internally that cause a bit of a headache for us initially. Now that they are past that, we hope to have resolved those going forward.
What problems is the product solving and how is that benefiting you?
Manging incidents and communication between teams to ensure as reduced of a downtime as possible
A comprehensive software to fit a wide range of companies
What do you like best about the product?
Blameless integrates well with many different platforms including Jira and Slack. The interface is pretty easy to use and figure out. The most recent customer support has been very helpful and theyve made strides to improve their customer sucess department.
What do you dislike about the product?
There is still a lot of manual work that needs to be done in incidents that I feel like could be streamlined or made easier through a software like blameless. Although the integrations are easy, some of the integrations with Jira seem limited to what information you can pass over. Because Jira can be filled with custom fields, it still requires manual effort to make sure that the information gets populated correctly
What problems is the product solving and how is that benefiting you?
Incidents can be hectic and disorganized. It requires a lot of organization in a very quick and short time frame. Blameless helps take a lot of those cooridnation pains off by having a single place to coordinate everything from.
Blameless Incident Response product is the best
What do you like best about the product?
The enablement and help during onboarding from Balmeless' CS team was outstanding - they really helped educate and partner with my team on various enablement sessions. It truly felt like a partnership. Kudos to the entire CS org at Blameless.
What do you dislike about the product?
No major downsides to the product - in fact it is one of the best-in-class Incident Repsonse product out there
What problems is the product solving and how is that benefiting you?
Streamlining Incident Response process across the org that helps with proactivce communication internally and externally with our stakeholders
Fantastic collaboration and Experience
What do you like best about the product?
I want to express gratitude for Blameless's exceptional collaboration and support. Working with them/Matthew Dodge has been an absolute pleasure, and their commitment to delivering outstanding service is truly commendable.
Their willingness to understand our specific needs stood out. Their team worked hard to ensure a seamless collaboration, engaging us to comprehend our requirements thoroughly.
Their professionalism and expertise instilled confidence in us, making the journey remarkably smooth and enjoyable.
The level of professionalism, coupled with their genuine commitment to client satisfaction, is truly commendable.
In conclusion, I wholeheartedly recommend Blameless to anyone seeking unparalleled collaboration, unwavering support, and exceptional service. Their dedication to their client's success sets them apart.
Thank you.
Warm regards,
Jay Ogueri
Their willingness to understand our specific needs stood out. Their team worked hard to ensure a seamless collaboration, engaging us to comprehend our requirements thoroughly.
Their professionalism and expertise instilled confidence in us, making the journey remarkably smooth and enjoyable.
The level of professionalism, coupled with their genuine commitment to client satisfaction, is truly commendable.
In conclusion, I wholeheartedly recommend Blameless to anyone seeking unparalleled collaboration, unwavering support, and exceptional service. Their dedication to their client's success sets them apart.
Thank you.
Warm regards,
Jay Ogueri
What do you dislike about the product?
They are meeting most of our business needs.
What problems is the product solving and how is that benefiting you?
We use blameless for end-to-end management of our incidents. Streamlined the incident management process, post-mortem, and tracked incidents for patterns.
Blameless helping to improve Space Operations
What do you like best about the product?
The ability to track customer and incident time as separate timespans on the same incident. This allows our team to calculate how long an incident takes to fully resolve when any customer affected services are involved and have been fully addressed.
What do you dislike about the product?
The need to make specific queries and additional calculations to report all associated tags and resolution times for an incident. Currently, the queries automatically multiples the incident time by the number of tags reported. It would be nice if there were easier ways to collect and report this info. Also, the inability to link incidents together for related follow-on incidents.
What problems is the product solving and how is that benefiting you?
It helps our team track incidents and the amount of time our system is affected to ensure we are providing the most up time possible. This is huge benefit to our Customer Success team in quantifying how incidents are affecting our customers.
Unblock your engineers from focusing on incidents
What do you like best about the product?
I love that Blameless allows engineers to focus on whats important, remediating the incident. Integrating within slack allows for engineers to open, document, and resolve incidents from within their standard communcations tool.
With Blameless, Machinify leverages weekly retrospectives to give the broader team awareness in what went wrong throughout the week and how we can avoid it in the future. Reliability insights enables engineering managers to view open incidents, time to resolution and identify patterns within incidents over the past week.
As we continue to rely on Blameless at our organization, engineers continue to focus on excellence when it comes to operating our platform.
Blameless customer support is focused on ensuring all customers are enabled and unblocked throughout their use of the product.
Our organization has over 2000 incidents using Blameless, and we use it every day.
With Blameless, Machinify leverages weekly retrospectives to give the broader team awareness in what went wrong throughout the week and how we can avoid it in the future. Reliability insights enables engineering managers to view open incidents, time to resolution and identify patterns within incidents over the past week.
As we continue to rely on Blameless at our organization, engineers continue to focus on excellence when it comes to operating our platform.
Blameless customer support is focused on ensuring all customers are enabled and unblocked throughout their use of the product.
Our organization has over 2000 incidents using Blameless, and we use it every day.
What do you dislike about the product?
I wish there was more automation around communication, remediation and documentation of incidents within Blameless.
I would love to see more power behind reliability insights and SLOs.
I would love to see more power behind reliability insights and SLOs.
What problems is the product solving and how is that benefiting you?
When I joined my organization, we constantly had incidents that were triaged and resolved in private communcations. This lead to not solving the root problem, reducing transparency in the platform. Blameless improves that transparency, removes toil in the incident process and forces the conversation of root cause analysis.
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