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Blameless makes it easy to track, discuss, document and review incidents.
What do you like best about the product?
It breaks the roles needed for any incident: a commander, communication lead, and operational leader. It auto-generates a google meet for everyone to discuss the incident. Integration with JIRA to create follow-up tasks.
What do you dislike about the product?
The filter system can be better for finding all incidents the user was a part of, even if they did not create that incident.
What problems is the product solving and how is that benefiting you?
It provides a forum to quickly gather for investigating incidents and tracking how to resolve them.
Blameless helps organize how mobilization happens during an incident
What do you like best about the product?
Mobilization (slack channels, creating incidents with PD, and the ability to create workflows).
What do you dislike about the product?
post-mortems are not prominent or not emphasized enough.
What problems is the product solving and how is that benefiting you?
organizing around incident management is notoriously tedious and blameless helps with that.
It's easy and good to use
What do you like best about the product?
I like the flow and the reminders that help us to keep track of the issues and post-mortem meetings, documents, and actions.
What do you dislike about the product?
I can't see any bad side still, I have used blameless for two months now, and before it, I was using only the tools available on PageDuty for this.
What problems is the product solving and how is that benefiting you?
It's helping us to keep track of post-mortems and issues with a well-defined flow
Tool Is Useful but the UX is Terrible
What do you like best about the product?
- Useful for incident organization
- Easy to look up old incidents (if you know the number, not sure about the ui for this, never used it)
- Slack integration is nice
- Easy to look up old incidents (if you know the number, not sure about the ui for this, never used it)
- Slack integration is nice
What do you dislike about the product?
- UI is terrible. Looks terrible on a vertical monitor. Especially when writing and reading the retro/post-mortem. Blameless is in major need of some responsive design.
What problems is the product solving and how is that benefiting you?
- Useful for laying out all the different aspects of an incident and looking back on how it went.
Database Reliability Engineer
What do you like best about the product?
The UI is pretty straightforward, and the Slack integration makes everything easier.
What do you dislike about the product?
The search functionalities are relatively poor. I can go back a find what I want, but it could be more accessible.
What problems is the product solving and how is that benefiting you?
Gives me a structured way of collecting and compiling incidents in an organized way. Gives me a way of looking back at historical retrospectives or post-mortems.
Blameless minimizes the stress and overhead when navigating urgent incident resolution
What do you like best about the product?
Blameless integrates seamlessly with Slack making it a breeze to open an incident, rope in the appropriate parties automatically, and organize path to resolution in the channels that are most conducive to collaboration across tech and business functions. Blameless then automatically generates the shell of the postmortem and follow-up actions for ease of retrospective conversations and alignment on action items to bolster controls following an incident.
What do you dislike about the product?
Blameless offers in-UI reporting, but it is a little clunky and pales in comparison to data visualization-oriented tools. It adds value, but feels unintuitive for new users to create reports.
What problems is the product solving and how is that benefiting you?
Problem Solved: quickly coordinate response to urgent incidents and clarify path to immediate resolution and incremental follow-up actions
Benefit: Having this tool makes the process clean, easy to track, and reasonably easy to report out on
Benefit: Having this tool makes the process clean, easy to track, and reasonably easy to report out on
Early attempt at standard tool for incident managent - better than a spreadsheet
What do you like best about the product?
The integration with slack is great for collecting evidence.
What do you dislike about the product?
It's a bit rough overall as of Nov 2022.
What problems is the product solving and how is that benefiting you?
Standardizing the management and review of Incidents.
Overall no issues with it, not as much functionality as Servicenow however.
What do you like best about the product?
Slack integration is for most part smooth.
What do you dislike about the product?
Lack of integration to JIRA for tracking of projects.
What problems is the product solving and how is that benefiting you?
Incident management and Problem Management.
Makes dealing with critical time-sensitive incidents more efficient and less stressful.
What do you like best about the product?
Automating all the tasks of dealing with Critical time-sensitive incidents. FireHydrant makes my job easier with runbooks which automates all the tasks I need to successfully create and handle critical incidents. It reduced the time I spent before by half! I can also do everything via slack!
What do you dislike about the product?
I dislike that they don't have a mobile app on iOS. Having a FireHydrant app to monitor what's going on via mobile app can be useful when members fo the team are away.
What problems is the product solving and how is that benefiting you?
They are saving us time and the amount of time we use to handle critical incidents is important to our organization. The runbooks we create automate everything from finding out what team to page, tickets to create and document, zoom and slack channels to create.
Intuitive, quick and a great supporting staff
What do you like best about the product?
We're getting exactly what we expected from this tool, and the fantastic people at FireHydrant are developing new features based on our feedback.
The platform is extremely intuitive. It takes almost no time to train people on how to use it.
The platform is extremely intuitive. It takes almost no time to train people on how to use it.
What do you dislike about the product?
It is very hard to find a lot of faults or things to improve.
Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our needs.
Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our needs.
What problems is the product solving and how is that benefiting you?
FireHydrant helped us to solve a couple of problems, mainly in streamlining our incident management process.
Now all incidents are properly being documented, all relevant parties are receiving incident notifications and post-mortems.
Now all incidents are properly being documented, all relevant parties are receiving incident notifications and post-mortems.
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