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Value for Money Bug Tracking & RCA Tool
What do you like best about the product?
I like almost every feature of Blameless, be it the retrospective, incident reports, timeline of the changes etc. The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.
What do you dislike about the product?
It is a bit hard to think about things that I don't like about Blameless, but after much thinking, I did come up with one issue, sometimes it is a hassle to search for a past incident report as we might not remember the incident number or the label, if we could search incidents by the name of the people tagged as owners then it would have been great.
What problems is the product solving and how is that benefiting you?
Blameless helps our teams to report and track accidental incidents of bugs in production codes. This allows us to ensure that a similar issue does not happen again.
Great intuitive User Interface and easy to understand.
What do you like best about the product?
A comprehensive overview of the incidents and where they are in terms of triage.
What do you dislike about the product?
None that comes to mind at this point as I'm still a new user.
What problems is the product solving and how is that benefiting you?
Blameless is providing a solution to easily detect and track issues and bugs and their progress.
Really helpful in tracking production issues with RCA
What do you like best about the product?
We can track status of incident and messages with in incident channel.
What do you dislike about the product?
nothing specific. I like most of the things Blameless do for us.
What problems is the product solving and how is that benefiting you?
I don't need to use slack to check the context of messages. it is easy to track all messages on Blameless itself
Useful tool to manage incidents, could be a bit more user friendly
What do you like best about the product?
I love that I can manage all aspects of a service incident with one tool.
I can gather facts and manage (external) communication, stakeholders and retrospectives all in one place.
The action lists and automation help me make intelligent decisions under pressure.
I can gather facts and manage (external) communication, stakeholders and retrospectives all in one place.
The action lists and automation help me make intelligent decisions under pressure.
What do you dislike about the product?
The interface and the Slack integration are not the best from a UX perspective. I often find myself lost in where to click or where to find. This is due to weird choices (like having a tiny edit button on the right side of a form you need to click) and inconsistency. Sadly, I've only seen a few error notifications when trying to save something, resulting in my changes being lost. The tool doesn't feel as polished as I'd like it to be, especially since the core selling point of this tool is to make your incident response more seamless and less stressful.
What problems is the product solving and how is that benefiting you?
Blameless allows us to manage service incidents without all aspects and tools that come into play, without forgetting anything, all from one place. This makes information easy to find and essential steps harder to miss.
I've found blameless useful
What do you like best about the product?
We can track our incidents as and when they happen. Tracking events and key points during a production issue is something I've found most useful during retrospective sessions
What do you dislike about the product?
Blameless doesn't automatically collect data related to the incident. If we could track key metrics where things went wrong, like integration with newrelic for apdex score
What problems is the product solving and how is that benefiting you?
Keeping track of events helps us to not repeat the same mistakes
Pretty good incidents automation
What do you like best about the product?
Nice PagerDuty integration. Runbooks are easy to configure.
What do you dislike about the product?
Slack bot is spammy and lacks configuration options.
What problems is the product solving and how is that benefiting you?
We have a fairly complex incident management, and FireHydrant helps a lot with going through the workflow and not miss deadlines.
We have been actively using Blameless
What do you like best about the product?
Its collaboration with slack and pager-duty and ease of use.
What do you dislike about the product?
Nothing, I can think of for now as it's seamless and developer friendly.
What problems is the product solving and how is that benefiting you?
Mostly it is helping us with any RCA of the incident caused either by production systems and deployments
Excellent incident orchestration product, developing quicky
What do you like best about the product?
Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams.
What do you dislike about the product?
The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features.
What problems is the product solving and how is that benefiting you?
Firehydrant addresses our need to orchestrate and standardise our incident response. By doing this, we decrease our time to respond to an incident and have seen higher service levels as a result.
The perfect product for efficient incident management
What do you like best about the product?
The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.
What do you dislike about the product?
I can't think of a single fault or improvement I would make to the service, it serves its purpose very well.
What problems is the product solving and how is that benefiting you?
FireHydrant allows for super fast paging, which provides the means to resolve incidents promptly and keep track of information pertaining to the incident.
Incident management platforms and the perspective
What do you like best about the product?
It guides and helps to manage the incident process. Pretty fast to go from zero to hero with the platform. Supports some industry best practices like terraform, RCA's, Runbooks ect ....
What do you dislike about the product?
Seems to support github.com better than other platforms like gitlab.com or bitbucket.
What problems is the product solving and how is that benefiting you?
As a Site Reliability Engineer, it helps to guide incidents in a managed direction and away from chaos and pure slack management.
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