FireHydrant
FireHydrantReviews from AWS customer
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Still trying it out. Larger implementation next quarter, but so far sounds promising.
What do you like best about the product?
We're in need of an incident status page (not sure if this will be internal/external, but our current communication is mostly via slack)
Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c we can categorize incidents via specific services. This will give us a clearer picture of the uptime across our system.
Haven't tried the incident response, but it looks promising. Incidence management is currently all manual via slack (create channel, add members, start retro etc). This will help will ownership.
Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c we can categorize incidents via specific services. This will give us a clearer picture of the uptime across our system.
Haven't tried the incident response, but it looks promising. Incidence management is currently all manual via slack (create channel, add members, start retro etc). This will help will ownership.
What do you dislike about the product?
I'm not sure how to answer this since we haven't had much chance to test this in a production environment yet. I think there is a significant setup required to move over to the system and some concerns about adopting the technology across my team.
What problems is the product solving and how is that benefiting you?
Uptime is the thing that we were originally looking for, but also streamlining our incidence management and response sounds good. One thing I've noticed is that our retros usually end up w/o many actions being taken.
Great incident management tool to use alongside Slack
What do you like best about the product?
Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction.
What do you dislike about the product?
Haven't found any yet. I am new to FireHydrant and have only come to know about it through incident management trainings and observing it in chats created during incident management by peers.
What problems is the product solving and how is that benefiting you?
FireHydrant makes incident management easier. During on-call, time is of the essence so we need a tool that can assist us and reduce time to mitigate, time to resolution as well as time to create post incident reviews.
Everything you need for an incident
What do you like best about the product?
The command centre is pretty thorough. Everything for the incident is in one place
What do you dislike about the product?
There is a lot going on in the command centre, but things can be hard to find. It would be nice to breakdown the navigation into sections
What problems is the product solving and how is that benefiting you?
Orchestrating & automating incident management. It benefits me by making sure that I follow protocol
Good management tool
What do you like best about the product?
Integration with Slack and ease of navigation made it a good tool for everyday use. Also ease of team management and good pricing structure made us consider it for everyday use.
What do you dislike about the product?
Sometimes notifications or integrations get too noisy, there is tons of information and notifications and it's hard to get the right amount of infromation/output from it
What problems is the product solving and how is that benefiting you?
Tracking all incidents and issues in one place, facilitating communications in the company and helping developers to become more productive - both on a single and team level.
Value for Money Bug Tracking & RCA Tool
What do you like best about the product?
I like almost every feature of Blameless, be it the retrospective, incident reports, timeline of the changes etc. The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.
What do you dislike about the product?
It is a bit hard to think about things that I don't like about Blameless, but after much thinking, I did come up with one issue, sometimes it is a hassle to search for a past incident report as we might not remember the incident number or the label, if we could search incidents by the name of the people tagged as owners then it would have been great.
What problems is the product solving and how is that benefiting you?
Blameless helps our teams to report and track accidental incidents of bugs in production codes. This allows us to ensure that a similar issue does not happen again.
Great intuitive User Interface and easy to understand.
What do you like best about the product?
A comprehensive overview of the incidents and where they are in terms of triage.
What do you dislike about the product?
None that comes to mind at this point as I'm still a new user.
What problems is the product solving and how is that benefiting you?
Blameless is providing a solution to easily detect and track issues and bugs and their progress.
Really helpful in tracking production issues with RCA
What do you like best about the product?
We can track status of incident and messages with in incident channel.
What do you dislike about the product?
nothing specific. I like most of the things Blameless do for us.
What problems is the product solving and how is that benefiting you?
I don't need to use slack to check the context of messages. it is easy to track all messages on Blameless itself
Useful tool to manage incidents, could be a bit more user friendly
What do you like best about the product?
I love that I can manage all aspects of a service incident with one tool.
I can gather facts and manage (external) communication, stakeholders and retrospectives all in one place.
The action lists and automation help me make intelligent decisions under pressure.
I can gather facts and manage (external) communication, stakeholders and retrospectives all in one place.
The action lists and automation help me make intelligent decisions under pressure.
What do you dislike about the product?
The interface and the Slack integration are not the best from a UX perspective. I often find myself lost in where to click or where to find. This is due to weird choices (like having a tiny edit button on the right side of a form you need to click) and inconsistency. Sadly, I've only seen a few error notifications when trying to save something, resulting in my changes being lost. The tool doesn't feel as polished as I'd like it to be, especially since the core selling point of this tool is to make your incident response more seamless and less stressful.
What problems is the product solving and how is that benefiting you?
Blameless allows us to manage service incidents without all aspects and tools that come into play, without forgetting anything, all from one place. This makes information easy to find and essential steps harder to miss.
I've found blameless useful
What do you like best about the product?
We can track our incidents as and when they happen. Tracking events and key points during a production issue is something I've found most useful during retrospective sessions
What do you dislike about the product?
Blameless doesn't automatically collect data related to the incident. If we could track key metrics where things went wrong, like integration with newrelic for apdex score
What problems is the product solving and how is that benefiting you?
Keeping track of events helps us to not repeat the same mistakes
Pretty good incidents automation
What do you like best about the product?
Nice PagerDuty integration. Runbooks are easy to configure.
What do you dislike about the product?
Slack bot is spammy and lacks configuration options.
What problems is the product solving and how is that benefiting you?
We have a fairly complex incident management, and FireHydrant helps a lot with going through the workflow and not miss deadlines.
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