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Review of Quick Base from Novice User
What do you like best about the product?
How easy it is for anyone to learn, especially when the user goes through Quick Base University. Also being able to create an app from scratch of from importing an Excel spreadsheet.
What do you dislike about the product?
There are so many features to Quick Base that it can be intimidating for a novice user to jump in and start building an app.
What problems is the product solving and how is that benefiting you?
I’m using Quick Base to store site-specific documentation for FedEx Office stores located at universities, corporate sites and hotels.
Quick Base has revolutionized our data storage, replacing a lot of scattered spreadsheets
What do you like best about the product?
Quick Base allows us to develop our system databases over time, making changes and improvements as users communicate their experiences and needs. Quick Base continues to provide improvements and enhancements that make the developing of the apps easier and resulting in a better experience for the end users.
What do you dislike about the product?
Not having enough control over the screen forms and the complexity of the form design, all the fields are listed vertically in the design side even though the fields are arranged in rows.
What problems is the product solving and how is that benefiting you?
We are solving a few problems. First of all, we are using Quick Base to track all our project management and customer data related to our solar installations. Instead of having various spreadsheet spread through out the company, some of which were different for each branch even though the data within each spreadsheet were essentially the same. We are also using to track our IT assets, our vehicles with driver assignments and maintenance. We also use it as a knowledge-base of municipality info.
Recommendations to others considering the product:
Great citizen development software. It does require time and effort to design what you want to get out of the program but if you invest the time to understand your processes and how to design the features within Quick Base, the software will provide the results you are expecting.
There are definitely better options out there.
What do you like best about the product?
This is highly customizable if you know how to build widgets from scratch. It is too complicated for the average user to figure out even after extensive research.
What do you dislike about the product?
I dislike the slow loading times for page speed. I have tried to find a way to set up a call list for the daily tasks where our sales team can line up customer calls in one window and effectively prioritize and make calls all in one program. Instead, you have to go in and out of each customer profile. It's not ideal for speed and efficiency.
What problems is the product solving and how is that benefiting you?
Gathering customer data all in one program. Customized widgets and some that are pre-built so you do not have to build it yourself.
Recommendations to others considering the product:
Shop around for other products. I used to work in CRM sales and there are better options out there like HubSpot or Pulse CRM. You should look for a product that has integrations with your other business technology or look for a system that can do it all.
Terrible customer experience, worth it if you never need to contact Intuit
What do you like best about the product?
The reporting was very well built in Quickbase and easy to use. The system is built pretty intuitively and makes creating an app pretty easy for a novice to jump in and build something quick for your company.
What do you dislike about the product?
The customer service is terrible. Twice I've requested communication and didn't receive anything back for 30-60 days later. The rep replied back "did you still need help with this?" - it's a joke of customer service. Their licensing model is terrible as well. Doesn't take into account if you have a business where you onboard 50+ reps.
The customer service is so atrocious I can't believe this company can still have the rating it has currently.
The customer service is so atrocious I can't believe this company can still have the rating it has currently.
What problems is the product solving and how is that benefiting you?
We are building a CRM that manages both the sales cycle and the install cycle for customers. We also want it to work with some customer facing side of things. Has notifications that send to customers based on a certain criteria set in the database.
Recommendations to others considering the product:
If you require 0 support, this service can work for you. If you require any interaction with their customer support - good luck.
Great tool for keeping all project notes in one place
What do you like best about the product?
I love being able to keep all of my project and campaign notes conveniently in one location, and accessible by other team members. Quickbase has been effective in combining a number of other resources we had to use to track projects - ProWorkFlow, Harvest, etc. - in one easy to use tool. I also appreciate being able to quickly find campaigns and programs based on "budget owner"/user, as well as create personalized reports based on criteria I pick (ex. "my 2018 projects within this market").
What do you dislike about the product?
Some of the query-based filtering for reports takes some time to learn and set up effectively. I also wish there was a way to more easily change details, like budget owners.
What problems is the product solving and how is that benefiting you?
-Keeping all information on a program in one central location - allowing multiple users to access the record and add time, details, etc.
-Being able to add time in toward a program specifically, making margins easier to determine for our financial department
-More efficient reporting - Being able to pull high-level reports based on specific criteria
-Being able to add time in toward a program specifically, making margins easier to determine for our financial department
-More efficient reporting - Being able to pull high-level reports based on specific criteria
Quick and user friendly
What do you like best about the product?
Quickbase is a very user friendly application with simple and easy navigation. I use it to track my on going and completed jobs.
What do you dislike about the product?
I have been using this for about a year and haven’t run to issue or problems as of yet.
What problems is the product solving and how is that benefiting you?
It helps that we are able yo see how much productivity we accomplish from each month and what are finish rate is.
Useful tool to manage a lot of contacts/projects.
What do you like best about the product?
We can store everything that we need to know about a client in one place. Customization is fairly "simple" and we have integrated project management templates in it as well.
What do you dislike about the product?
There are some limitations in the number of ways you can filter data in a report and since our business is fairly complex, that can create a need to generate a new report template to get all of the data that we want in a viewable format.
What problems is the product solving and how is that benefiting you?
We use it to manage all client data, communications and project management.
Easy to customize databases
What do you like best about the product?
Easy to learn how to personalize databases to fix organization-specific needs, as well as train others within the organization on how best to use these databases
What do you dislike about the product?
Somewhat costly for what we are able to do, especially to upload files
What problems is the product solving and how is that benefiting you?
We are able to systematically streamline processes that were scattered and not reliably kept-up with previously. Having everything in one place, accessible from anywhere with internet access provides an easier way for people within the organization to consistently maintain the databases.
Does the job
What do you like best about the product?
I like the ability to make different reports. It helps me have full visibility of everything and stay organized.
What do you dislike about the product?
Even with a recent updates, I don't like the outdated look of the site. I also don't like how difficult it can be to edit a grid. I think we could benefit from being able to edit without going into a new window.
What problems is the product solving and how is that benefiting you?
I'm able to keep track of client projects, whether it be budget, deadlines, or follow ups
Quickbase is a good system for website workorders
What do you like best about the product?
I like that Quickbase will track all the conversations between the person working on the work order and me. It also is nice that I could attach screenshots and files.
What do you dislike about the product?
I would like to have more than five uploads allowed with my entry. As a user filling out the forms I do find some orders are difficult to track the thread of responses and what has been done.
What problems is the product solving and how is that benefiting you?
It allows me to save space in my inbox and keep all the tickets organized. Quickbase is an excellent program to list my to-do that day quickly and keeps me on track to complete all my tasks.
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