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Reviews from AWS customer

3 AWS reviews

External reviews

434 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Amith Kashyap H.

One stop for all your APM needs

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
Ability to track even the infrastructure activities and issues related to the service. Also, the provision to get the complete stack trace of calls and the operations involved in the API call. Detailed analysis of the errors and issues is beneficial while trying to solve a problem as it gives a holistic view.
What do you dislike about the product?
For Golang applications, the integration can be made a little easier, and the support for out-of-the-box distributed tracing of Database operations, HTTP calls, Redis opeartions and/or any I/O operations will be very beneficial.
What problems is the product solving and how is that benefiting you?
We are using Instana as an APM tool where we monitor the traffic of our micro-service in terms of API hits, response time for those APIs, errors occurred, infrastructure-related issues and warnings. Instana is our go-to tool to debug in case we see any abnormal behaviour in our micro-service. Debugging with the help of Instana is fast and effective as it provides all the data needed to resolve the issue with its clear and concise dashboards.


    Sumit S.

An End to End APM tool with amazing add ons and capabilities.

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
Ease of installation, alert configuration, auto-discovery feature, capability to add on various features such as enhanced logging, website (FrontEnd) monitoring and technical support from the Instana team were some of the best things about Instana.
What do you dislike about the product?
Integration and know-how regarding Instana among the other IBM companies, especially Kyndryl, would have definitely enhanced the Client experience wherever the applications and servers are hosted over IBM Cloud.
What problems is the product solving and how is that benefiting you?
Real time 24/7 monitoring of our applications ensures no downtime and quick service restoration in case of any issues leading to a better customer experience.
Better analysis of issues due to real-time alerts along with both server-level logs as well as the application-level logs which provide better insights as to whether the issue is from an infra level or application level


    Kyle H.

We use Instana to monitor server performance on our application servers

  • February 27, 2023
  • Review provided by G2

What do you like best about the product?
I like looking at historical performance information on all my hosts. The historical view allows us to go back in time and investigate events and review system usage over time.

We heavily leverage the integration between Intana and Atlassian Opsgenie for tracking resource usage events. It has become a vital part of our alert handling in our production environments to ensure performance and uptime
What do you dislike about the product?
The interface takes a little bit of time to get used to, but once you understand the flow of the screens and how to leverage the tool functionality, it becomes very powerful.
What problems is the product solving and how is that benefiting you?
We have a one stop platform for reviewing performance monitoring for all of our platform hosts for our whole organization. This helps give a holistic view of how a system is performing and why as well as giving the ability to drill deeply into the details of what is going on beyond basic resource utilization statistics.


    Janne K.

Digging deep into performace stats

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
It really helps us identify the performance bottlenecks in our applications.
What do you dislike about the product?
It requires quite a lot of resources on it's own, diminishing the gains we can achieve from performance optizations.
What problems is the product solving and how is that benefiting you?
Performance issues -> Better user experience
Resource usage optimization -> smaller infrastructure bills


    Bhanthava K.

Experience with Instana

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
Using instana we were able to analyze quickly and get notified of the issue on servers. By the reports, we could segregate and validate the number of http calls.
What do you dislike about the product?
To review logs of the servers we need to get into a couple of layers in the application; if we can analyze them in the very few steps, that would be more helpful.
What problems is the product solving and how is that benefiting you?
Instana is helping me in taking quick action whenever any server has an unexpected peak of api call failuers in the applications. And it gives the reports which helps in validation.


    Josser Z.

Necessary product in the industry

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
the ease of doing a quick end-to-end analysis of all products and finding flaws, vulnerabilities
What do you dislike about the product?
there are free alternatives but at a cost of learning and configuration and possible deficiencies
What problems is the product solving and how is that benefiting you?
errors in the code, connectivity failures and many others that can be found by analyzing the logs


    Saurav B.

It has helped us to identify various issues we notice in our application

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
JVM and VM process and error monitoring.

Check how the application is being used
What do you dislike about the product?
It lost the data whenever a jvm is rebooted.
What problems is the product solving and how is that benefiting you?
It helps us to identify the issues coming from differ app servers .
It helped us to find the usage of the application by differernt user.


    Chris P.

Great UI, good search performance, poor OpenTelemetry support

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
The UI is easy to use, enabling a relatively simple way to view the kubernetes stack, and viewing drops in requests over a period of time, or highlighting areas of high errors.
What do you dislike about the product?
The poor support for OpenTelemetry means that a requirement is to run the SDK alongside existing services. Given other providers are moving to first-class support for this, this could be better.
What problems is the product solving and how is that benefiting you?
It enables a relatively easy integration for an observability platofrm, which makes resolving/investigating incidents easier. It also has great support for kubernetes, which makes it easier for non-infrastructure engineers to be able to deduce infrastructure issues.


    Verified User in Automotive

Fast analysis of my web applications

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
i can do fast and effective analysis of my web applications and can figure out where to find the problem if there are infrastructure problems or e.g. network problems.
What do you dislike about the product?
it could be helpful to provide some e.g. templates for e.g. web applications or create some custom templates to provide some sort of standard so every project can be handled in same manner.
What problems is the product solving and how is that benefiting you?
we are providing as a software company software solutions for big oems. These customers are likely to host our product in their own infrastructure so it happens often that not our software product has some performance issues more than the customers infrastructure has e.g. a slow proxy which is slowing down the product perfomance. So it helps to enhance the debugging and find the error in specific and effective way.


    Varun N.

My Experience with Instana

  • February 21, 2023
  • Review provided by G2

What do you like best about the product?
It is highly integrable with different tools and also is easy to use in scripts
What do you dislike about the product?
The GUI can be more helpful, and the team can work on User experience to make it easy for newbies like me to make it more easy to understand
What problems is the product solving and how is that benefiting you?
The User experience I believe is out of date and needs to work on a new GUI which makes it much more easy to use.