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Reviews from AWS customer

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396 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Pujitha C.

Instana is a great tool

  • May 29, 2024
  • Review provided by G2

What do you like best about the product?
The easeness of using it. Specially the Infrastrcuture part which shows a nice UI of how things are organized.
What do you dislike about the product?
The builtin alert do not have feature to customize them. I need to create a new custom alert instead.
What problems is the product solving and how is that benefiting you?
It is a great tool for application troubleshooting and monitoring.


    Dk Aggarwal

Used for observability and application performance management

  • May 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

The solution is mainly used for observability and application performance management.

What is most valuable?

The solution has a one-second resolution, giving you the status of your application within one second.

What needs improvement?

The solution should include log management and improve reporting and integration with Cognos.

For how long have I used the solution?

I have been using IBM Instana Observability for one year.

What do I think about the scalability of the solution?

IBM Instana Observability is a scalable solution that is usually recommended for enterprise businesses.

How was the initial setup?

The solution’s initial setup is quite easy.

What about the implementation team?

You need to install a single agent to deploy the solution, which hardly takes any time.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable compared to that of its competitors like Dynatrace. In India, the solution costs around INR 1,00,000 per node.

What other advice do I have?

IBM Instana's automated root-cause analysis has impacted our incident response times by integrating with other IBM products. A lot of banks are using the tool. Customers immediately see a return on investment with IBM Instana Observability. The solution supports our cloud-native application monitoring strategies. The application can be anywhere because it supports a hybrid cloud.

I would recommend the solution to any enterprise business that is really interested in application performance.

Overall, I rate the solution an eight out of ten.


    Computer Software

Good Observability tool in market

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
It gives good reporting metrics in the chart based formats which helps you to drill down into any KPI to find more details.
You could also look at the aggregate data.
What do you dislike about the product?
It would be better if they have given us some user customization to change the view as per user preference and the choice of chart library.
What problems is the product solving and how is that benefiting you?
It helps our team for the proactive monitoring our applications. We can get a detailed view of all the db performance and container monitoring in a concise view.


    Government Administration

Insightfull view of a app performance

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
- a lot of dashboard and new data
- adding an agent is easy
What do you dislike about the product?
- hard to install
- little bit hard to navigate in the UI
What problems is the product solving and how is that benefiting you?
Performance monitoring


    Uederclay V.

Instana is the best APM for my Applications

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
- Fast install and configuration
- Efficient discovery by agents
- Easy of Use
What do you dislike about the product?
- Instana does not ingest and analyze logs
What problems is the product solving and how is that benefiting you?
- Various applications to get observability
- Simplicity on setup


    Ivanildo d.

Impressive and game changer!

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
Instana is really straight-forward regarding configuration: you just need to install the agent in a node level and it is done. The main point that made Instana our choice is that it was the only solution that fit to our product scale, considering that its price is based on how many nodes do you have in your cluster, and not in how many pods do you have. I am really satisfied with all the features it have delivered us and also with the improvement it has brought to our troubleshooting.
What do you dislike about the product?
The only thing is that you need to think in a annual scaling when considering to use Instana. The pricing is calculated in a annual basis, so you need to consider your cost forecast and architecture sizing in order to invest properly.
What problems is the product solving and how is that benefiting you?
CPU and Memory overflow and application calls tracing. By using it, we were able to make a better root cause analysis in some performance problems we had.


    Francesco S.

Excellent Application Performance Monitor tool easy to configure and use

  • February 28, 2024
  • Review provided by G2

What do you like best about the product?
Easy configuration, strong with cloud native applications, full stack visibility, excellent for Root Cause Analysis
What do you dislike about the product?
For the time beeing nothing there is no feature I dislike
What problems is the product solving and how is that benefiting you?
MOnitoring of SAP application and SAP HANA DB monitoring


    Erkan D.

Instana Experience

  • February 28, 2024
  • Review provided by G2

What do you like best about the product?
What I really appreciate about Instana is its excellent user interface. It's also incredibly useful that I can monitor details from multiple servers simultaneously, a feature I use frequently throughout the day. Additionally, the customer support is outstanding, and it's very easy to integrate into our projects. These are the main aspects I've found most valuable.
What do you dislike about the product?
While I can't find anything to dislike about Instana given its wealth of features, the subscription price is a significant concern as it's currently too expensive for us.
What problems is the product solving and how is that benefiting you?
Monitor services and detect and track interactions in applications using microservice architecture.


    Vinaya k.

I was amazed by looking at the features of IBM Instana

  • February 28, 2024
  • Review provided by G2

What do you like best about the product?
deep down tracking of the real time issues and tracing part.
What do you dislike about the product?
I want to see more about security related updates to be competative in the market with other products.
What problems is the product solving and how is that benefiting you?
In my environment, our applicaiton is a big enterprise applicaiton with lots of intergrations with mesaging queue and web services.
IBM Instana providing me the end-to end application level tracing to find the exact problems. Garbage collection level monitoring also very helpful for me.


    Yannick K.

Great tool for real time analytics

  • January 31, 2024
  • Review provided by G2

What do you like best about the product?
Enables proactive monitoring and faster response to potential problems, minimizing downtime.
What do you dislike about the product?
nitial complexity might require additional time and training for teams to fully exploit the platform's capabilities.
Depending on the scale of the deployment, the cost may become a significant factor for some users.
What problems is the product solving and how is that benefiting you?
Problem: In modern applications built using microservices architecture, monitoring each service individually and understanding their interactions can be complex and challenging.
Solution: Instana provides automatic discovery and mapping of microservices, offering visibility into the entire application stack. This simplifies monitoring and troubleshooting in microservices-based environments.