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Reviews from AWS customer

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396 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Edwin S.

IBM Instana has not only improved our ability to monitor and manage applications in real-time .

  • October 04, 2024
  • Review provided by G2

What do you like best about the product?
real-time, AI-powered root cause analysis, which quickly identifies the source of issues across complex, distributed environments.
What do you dislike about the product?
The learning curve. It requires some time and lot of reading to configure some features.
What problems is the product solving and how is that benefiting you?
seamlessly monitor applications across both cloud and on-premise environments. Its automatic discovery and real-time monitoring capabilities ensure that we have comprehensive visibility over our entire infrastructure, regardless of where it is hosted. This has been essential in managing our increasingly complex hybrid environments without needing multiple tools.


    Moataz Hussein

Quick data insights enhance troubleshooting and understanding

  • September 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

IBM Instana is mainly used to monitor microservices on platforms like OpenShift and Kubernetes. It helps in observing the dynamic flow of communication between different layers of the application, such as between the database and the first component.

How has it helped my organization?

IBM Instana has enhanced troubleshooting and understanding of application internal communication. It quickly collects data after installing the agent and provides insights into the application's dynamic flow, which aids in identifying issues promptly.

What is most valuable?

The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent. It swiftly discovers and collects data, providing quick outputs. The dashboards implemented for different entities are also highly beneficial.

What needs improvement?

One area that requires improvement is related to the automation part, specifically automated actions like sending SMS. This feature needs enhancement.

For how long have I used the solution?

I have been using IBM Instana for around one to two years.

What do I think about the stability of the solution?

IBM Instana is quite stable, and on a scale of one to ten, I would rate it eight in terms of stability.

What do I think about the scalability of the solution?

I cannot answer definitively about the scalability of IBM Instana as we have not used it on a large scale. We have mainly used it in small-scale projects.

How are customer service and support?

IBM's technical support is responsive but not entirely satisfactory. The response rate could be better, and as it stands, I would rate the support six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We use other vendors alongside IBM, such as Microsoft Azure, due to our trust in IBM’s stability and the quick data outputs it delivers.

How was the initial setup?

The initial setup is relatively straightforward, and the installation process usually only takes about one day if all prerequisites are in place.

What about the implementation team?

The implementation is conducted with the client's help and sometimes as part of a team without any third-party assistance.

What other advice do I have?

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud


    Transportation/Trucking/Railroad

IBM Instana is your friend

  • September 13, 2024
  • Review provided by G2

What do you like best about the product?
IBM Instana is really easy to use. Tracing the services, the calls and takes the time durations.
What do you dislike about the product?
I think the alert could be more understandable.
What problems is the product solving and how is that benefiting you?
Monitor Application and Database performance


    ANSHUL C.

Optimizing Application Performance with IBM Instana: A User's Perspective

  • September 10, 2024
  • Review provided by G2

What do you like best about the product?
What I like best about Instana is its real-time, full-stack monitoring and automatic instrumentation, which makes it easy to set up and provides comprehensive visibility across complex, dynamic environments. The platform's intuitive user interface and smart alerting system are also standout features, making it easier to quickly identify and resolve performance issues. In my project , I frequently use instana for monitoring the services and the customer support also response quickely and positively.
What do you dislike about the product?
A common dislike about Instana is its pricing, which can be high for smaller organizations or those with extensive monitoring needs. Some users also find the platform has a learning curve, especially for those new to APM tools or working in less complex environments. Additionally, while it provides comprehensive monitoring, some advanced customization options might be limited compared to other tools.
What problems is the product solving and how is that benefiting you?
It helped me out to solve outage problem by monitoring system and effected services.


    Kajal M.

Perfect monitoring and user interface

  • September 02, 2024
  • Review provided by G2

What do you like best about the product?
The good thing is we can moniotor errors, alerts by just filtering a specific container within a time frame and the good part is it's UI.
It is best for monitoring or extracting error logs or alerts as it shows color red and green.
Can filter by endpoints so it shows only related calls.
Easy to use
Alerts for any error calls with detailed metrics and time which is very good for developer while analysing bug issue.
What do you dislike about the product?
when open any link to analyse log, then if we do back then it goes to entire back page because of which have to scroll it again till the previous call.
Sometime it is confusing to analyse because of all things are in same dashboard so unable to understand whether it is relevant error calls or data.
Some tutorials would be great.
What problems is the product solving and how is that benefiting you?
earlier, I had to check logs in server and it had log only for 2-5 days. because of which if any issue comes after certain days, then we were not able to analyse or have to get the logs backup by the sysadmin team which is lengthy process.
It gives detailed view of all endpoints where it got errored and why how much time taken and that just in few click.
Now tracing logs is easy as compared to server as it shows red color error means because of UI.
We can filter what we want unlike server logs where we go through whole file.


    Consulting

Real life monitoring tool

  • August 25, 2024
  • Review provided by G2

What do you like best about the product?
It is really focused on real-life needs, all the tools I need to monitor my technology stack is here, no need to use different tools to get a clear overview of what is going on, thus focusing troubleshooting and monitoring.
Love how clear the data can be represented and how user friendly the UI/UX is.
What do you dislike about the product?
Waiting for a proper implementation of custom metrics alerting.
AI integration to interpret monitoring data would be amazing
What problems is the product solving and how is that benefiting you?
Have a clear overview of how the stack is performing, centralizing monitoring, trend analysis


    Cleto B.

Instana review

  • August 24, 2024
  • Review provided by G2

What do you like best about the product?
Instana permit to analyze the whole application, trace and monitoring every single request and with the dashboard it's easy read the data. The alert system is very useful and pratice.
What do you dislike about the product?
The UI not is very user friendly and to find capabilities required some times.
What problems is the product solving and how is that benefiting you?
Instana permit to find the root cause of a web application, using the dashboard and the alert system.


    Accounting

Optimized Service Architecture Enabled By IBM Instana Observability

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
It automatically tracks apps and offers distributed tracing across other microservices and components, navigates app performance, and provides real-time actionable insights for our organization. My experience with this tool has been commendable overall.
What do you dislike about the product?
Ibm instana is perfect for my job experience
What problems is the product solving and how is that benefiting you?
Important features include integration with DevOps and other collaborative tools to detect any irregularities in app behavior. It also contextualizes performance data within service interactions and connects technical performance with our business workflows.


    Computer & Network Security

Easy to use, great performance

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
It's very easy to trace and monitor every single request of the Web applications; it's very detailed and the dashboard are very useful to monitor the whole system
What do you dislike about the product?
Nothing in particular by now. I appreciated all
What problems is the product solving and how is that benefiting you?
It has been useful to monitor and identify perfomance problems or erroneous calls on my web app


    Computer & Network Security

A Real-Time APM for Modern Cloud-Native Environments

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
I like the real time automated observability in the context of cloud native and microservices architectures.
What do you dislike about the product?
The pricing model. It can get too expensive
What problems is the product solving and how is that benefiting you?
it solves the problem of real time observability with the alerting system and the monitors it provides