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Reviews from AWS customer

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398 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Ashutosh T.

A streamlined and effective approach to tracking and debugging.

  • November 08, 2022
  • Review provided by G2

What do you like best about the product?
One thing I really like about Instana is how quickly you can get insights without a ton of setup. The interface is straightforward, and it’s easy to follow what's going on across different services. For us, it's been really helpful during debugging,you can trace the calls, check the logs, and see where something might be going wrong. I also like how, during load testing, you can actually watch the server handle requests in real time and get a clear view of how many are succeeding or failing. It just makes troubleshooting a lot more efficient.
What do you dislike about the product?
There isn’t much to complain about, especially since the high CPU usage issue has improved quite a bit recently. That used to be a challenge during debugging and load testing, but it’s been much better lately.
What problems is the product solving and how is that benefiting you?
Even with a slow response, if the problem is raised to the team, they do solve it by providing the new versions, sometimes old versions too. Usually, our issue includes noot capturing the desired points and CPU usage.


    Computer Software

robust

  • November 07, 2022
  • Review provided by G2

What do you like best about the product?
It is so helpful with logs and narrowing down when or where the incident started
What do you dislike about the product?
kind of a high learning curve for me and my peers
What problems is the product solving and how is that benefiting you?
The full reporting enables us to better manage our deployments


    Manfred A.

Easy installed, easy used.

  • November 07, 2022
  • Review provided by G2

What do you like best about the product?
As a system administrator providing Instana to the developers and using it myself for operational purposes, it gives direct insight into what is happening in the application.
What do you dislike about the product?
Sorry, there is nothing I dislike. It's an awesome product easing my life.
What problems is the product solving and how is that benefiting you?
Understanding internal communication flow and identifying dependencies that result in erroneous or slow responses. Hereby I can solve more problems in less time with higher resolution quality.


    Caleb R.

Instana will make your tracing remarkably better *if implemented correctly*

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
The UI is incredibly user-friendly and easy to navigate. Moving from pages to back-end traces makes finding errors much faster and provides more meaningful context than logs alone.
What do you dislike about the product?
Sometimes it can be somewhat challenging to find what I'm looking for. This may be an implementation detail that DevOps should improve, but it takes a bit more training than I would've expected to be proficient with this tool.
What problems is the product solving and how is that benefiting you?
Instana makes it easy to find services in our distributed system. We have been able to improve our MTTR since implementing this tool which helps developers, operations and our end-users feel more confident in our products.


    Leisure, Travel & Tourism

One of the best APM out there

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
Easy dashboards, useful traces and troubleshooting
What do you dislike about the product?
Some logs are missing, integration with other monitoring tools
What problems is the product solving and how is that benefiting you?
Infrastructure problems on our host provider


    Cemil A.

An easy to use performance monitoring tool for developers

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
Easy to use, good user interface, alerts and notifications based on detailed metrics
What do you dislike about the product?
Integration options to other tools should be wider
What problems is the product solving and how is that benefiting you?
It provides performance monitoring based on metrics and logs that enable developers to make their software more reliable, robust and high available


    Computer & Network Security

Quick and easy tracing of issues

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
real time JVM tracking for issues and analysis
What do you dislike about the product?
Api logs Traces are limited sometimes it takes very long time to load
What problems is the product solving and how is that benefiting you?
As of now no


    Mehdi K.

Instana, application monitoring at its finest

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
Simple, rich and helpful. Instana is the tool to have to monitor and troubleshoot easily your Infrastructure and its applications.
What do you dislike about the product?
Some beta functions like log are not useful at all for now.
What problems is the product solving and how is that benefiting you?
We have a lot of business sites, and our front and back technicians use Instant to troubleshoot easily.


    Consumer Services

Instana, great APM

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
The way we can easily troubleshoot thanks to the dashboards
What do you dislike about the product?
the log part that is in beta and not really convincing
What problems is the product solving and how is that benefiting you?
High availability of our front end servers. We can have a continuous business thanks to that


    Transportation/Trucking/Railroad

Instana is an easy to use APM tool, where its price corresponds good to the functionality

  • November 04, 2022
  • Review provided by G2

What do you like best about the product?
Ease of use
low price, e.g. compared to Dynatrace
structured desktop
more or less all needed functionality is available to monitor also business critical applications
The support organisation helps out fast if we have questions
What do you dislike about the product?
Some functionality, as with Dynatrace Pure Paths, are unavailable, and the developers often complain about that. Instana seems incapable of working with the mass of data when digging deep into the code level.
Additionally, feature requests might be opened, but the voting for these seems to hinder that it will be worked on.
What problems is the product solving and how is that benefiting you?
We use Instana to monitor our business-critical JEE application, used around the world by around 3,000 users in 24/7 mode. Besides production monitoring, we use Instana to check the performance and NFRs in our non-functional test environment, like with peak load tests. With this, we already found issues in the trials and were able to solve production issues quickly or even solved them before they arrived at the user level.