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Seon has empowered our fraud prevention with data enrichment
What do you like best about the product?
The interface is intuitive, so even if you’re new to it, getting started doesn’t feel overwhelming. It does a solid job detecting fraud in real time, which lets us respond quickly when something looks off. I also find the real-time monitoring super helpful—it gives us a chance to catch and fix problems early. The manual lookup tool is another great feature; being able to check and flag specific emails, IPs, or phone numbers gives us a lot more control. And on the team side, managing access and permissions is seamless, which makes working together much easier.
What do you dislike about the product?
There is a couple features that by the maturity of the product we haven't start using, but is more like an internal blocker.
Even that we have been in contact with their team and their help has been great we could be looking to do this for Q3 this year.
As a tool that we use daily I can say that there is a lot of improvement coming continuosly.
Even that we have been in contact with their team and their help has been great we could be looking to do this for Q3 this year.
As a tool that we use daily I can say that there is a lot of improvement coming continuosly.
What problems is the product solving and how is that benefiting you?
SEON has been a game changer for us when it comes to identifying and stopping fraud. It gives us accurate, real-time insights and is easy to navigate, which saves time and lets us react quickly. The ability to customize the system and collaborate as a team has made a noticeable difference. Since we handle a large volume of users, having deeper insights into device data and user behavior has been crucial in telling apart genuine users from fraudsters. It’s helped us safeguard both our operations and our reputation.
I am working with SEON for the last 3 years as a matter of prevention and detection of fraud.
What do you like best about the product?
User-friendly BO; interesting and helpful features; great analytic results; great support; great rules engine.
What do you dislike about the product?
There are no such things. Maybe some features can work differently, but nothing more.
What problems is the product solving and how is that benefiting you?
I don't think SEON have problems at all.
A great ally in battling fraud!
What do you like best about the product?
Super powerful fraud-combating engine with very responsive account managers who take all the good ideas and suggestions into considerations! Great devs too
What do you dislike about the product?
There is practically nothing at this point I don't like about SEON
What problems is the product solving and how is that benefiting you?
Ability to detect and suggest suspicious patterns and behaviors in a timely manner and alert the team to review or automatically apply actions on accounts
Fast, Easy to use and Easy to configure
What do you like best about the product?
I have been using Seon as a fraud prevention tool for our online transactions, and I am thoroughly impressed with its performance and capabilities. This software has proven to be a valuable asset in managing risk and ensuring the security of our platform.
One of the standout features of Seon is its remarkable speed in checking transactions. Each transaction is swiftly processed, providing us with comprehensive information about the individuals involved. This real-time insight is crucial in making informed decisions to mitigate potential risks.
Integration with our existing systems was a breeze, thanks to Seon's user-friendly design. The seamless process allowed for a quick implementation without disrupting our operations. The software's adaptability and compatibility made it a hassle-free addition to our administrative toolkit.
The customer support provided by Seon is truly commendable. The team is not only responsive but also incredibly helpful. Whether I had simple inquiries or more complex configuration-related questions, the support team consistently delivered swift and effective responses. Their willingness to assist with more extensive queries further underscores their commitment to customer satisfaction.
Configuration-wise, Seon offers a robust set of tools that allow administrators to tailor the software to their specific needs. This flexibility ensures that the software aligns with our risk management strategies and adapts to the evolving landscape of online transactions.
In conclusion, Seon has proven to be an invaluable asset for administrators seeking a reliable and efficient fraud prevention solution. With its fast transaction checks, seamless integration, responsive customer support, and adaptable configuration options, Seon stands out as a game-changer in the realm of fraud detection. I highly recommend Seon to any administrator looking to enhance their platform's security measures.
One of the standout features of Seon is its remarkable speed in checking transactions. Each transaction is swiftly processed, providing us with comprehensive information about the individuals involved. This real-time insight is crucial in making informed decisions to mitigate potential risks.
Integration with our existing systems was a breeze, thanks to Seon's user-friendly design. The seamless process allowed for a quick implementation without disrupting our operations. The software's adaptability and compatibility made it a hassle-free addition to our administrative toolkit.
The customer support provided by Seon is truly commendable. The team is not only responsive but also incredibly helpful. Whether I had simple inquiries or more complex configuration-related questions, the support team consistently delivered swift and effective responses. Their willingness to assist with more extensive queries further underscores their commitment to customer satisfaction.
Configuration-wise, Seon offers a robust set of tools that allow administrators to tailor the software to their specific needs. This flexibility ensures that the software aligns with our risk management strategies and adapts to the evolving landscape of online transactions.
In conclusion, Seon has proven to be an invaluable asset for administrators seeking a reliable and efficient fraud prevention solution. With its fast transaction checks, seamless integration, responsive customer support, and adaptable configuration options, Seon stands out as a game-changer in the realm of fraud detection. I highly recommend Seon to any administrator looking to enhance their platform's security measures.
What do you dislike about the product?
There isn't anything I dislike about SEON actually! Maybe if I find something more cheaper, but doing the exact same thing I will change it, however I doubt there is one.
What problems is the product solving and how is that benefiting you?
You can filter the traffic even on registration, you're preventing the bot registrations, suspicious deposits, high value withdrawals.
Just what we needed
What do you like best about the product?
The machine learning model, its capabilities and its recommendations
What do you dislike about the product?
The billing could be better. Quite on the high side
What problems is the product solving and how is that benefiting you?
It's helping block out fraudsters from getting our loans
SEON is has a very intuitive navigation and easy compreension
What do you like best about the product?
I like the customization of the rules, is very cool
What do you dislike about the product?
Nothing to say. Becaouse the tool is incredible.
What problems is the product solving and how is that benefiting you?
Detection of fraud in customer onboarding, avoiding financial losses
SEON keeps getting better
What do you like best about the product?
I love how user friendly it is, the customer support and the features.
What do you dislike about the product?
Only thing I deslike and maybe it is not connected to SEON is that we are not able to open directly accounts in our internal tool from seon.
What problems is the product solving and how is that benefiting you?
It is stopping a lot of different types of online fraud. We can detect CC fraud, unauthorised logins, etc.
The most useful and informative tool I've ever had to use
What do you like best about the product?
I believe, the best thing about Seon is it's user-friendly interface. You always have all the information gathered and efficiently operated in one place, and compared to my previous experiences, having all this info collected at once saves a lot of time and helps to respond faster. In addition to that, you can barely imagine a scenario which you cannot prevent with the rules. You can use literally any potentially possible parameter of the transaction to be considered by a rule, and more to that, they also provide AI generated rules based on your response with the transactions. Finally, the Team behind all that is just another level of kindness and professionalism. Should I need help with anything related, my questions are always answered in the most friendly manner possible!
What do you dislike about the product?
I wouldn't say there're much. Time to time, some delays occur and you have to wait for like 10 seconds for the page to load. This happens twice a day at most. There're also some minor things which could be improved. (please give us the option to mark txs as completed in bulk)
What problems is the product solving and how is that benefiting you?
We use Seon directly for the purposes that are advertised, and it does it's job flawlessly
Very capable and flexible anti-fraud solution. Could be more flexible though.
What do you like best about the product?
We use SEON to fight fraud for our Shopify store.
The platform is easy to integrate and use (just a few clicks if you use Shopify).
I am impressed with the amount of data points that are gathered by the system.
It is easy to build complex rules for the scoring engine based on any of the available data points.
The SEON team is very nice to communicate to in case there are any questions or if any integration advice is needed.
The system helped us identify and eliminate a significant amount of fraud in our store.
The platform is easy to integrate and use (just a few clicks if you use Shopify).
I am impressed with the amount of data points that are gathered by the system.
It is easy to build complex rules for the scoring engine based on any of the available data points.
The SEON team is very nice to communicate to in case there are any questions or if any integration advice is needed.
The system helped us identify and eliminate a significant amount of fraud in our store.
What do you dislike about the product?
The biggest drawback for us is that if you sign up for SEON through Shopify, some of the important platform features are restricted.
An average Shopify customer would probably not need these features, but they are essential to us, with our order volume and fulfillment process complexity. I am talking about APIs. SEON has many APIs to interact with the platform programmatically, and none of them are available to you if you use the platform for Shopify. We really needed Lists API to mark customers as blocked/trusted in all our systems automatically, but the team made it clear that if you are a Shopify customer, no APIs are available. Also, SSO (Single Sign-On) is unavailable for the same reason.
We really hope SEON comes up with some solution that would allow customers to use the platform for Shopify AND have access to APIs and other "pro" features at the same time. We are ready to switch to a higher plan if needed. I'll gladly update this review if the situation changes.
An average Shopify customer would probably not need these features, but they are essential to us, with our order volume and fulfillment process complexity. I am talking about APIs. SEON has many APIs to interact with the platform programmatically, and none of them are available to you if you use the platform for Shopify. We really needed Lists API to mark customers as blocked/trusted in all our systems automatically, but the team made it clear that if you are a Shopify customer, no APIs are available. Also, SSO (Single Sign-On) is unavailable for the same reason.
We really hope SEON comes up with some solution that would allow customers to use the platform for Shopify AND have access to APIs and other "pro" features at the same time. We are ready to switch to a higher plan if needed. I'll gladly update this review if the situation changes.
What problems is the product solving and how is that benefiting you?
SEON helped us (and continues to help) a lot to identify and cancel fraudulent orders in our store. This brings down the fraudulent chargeback rate, which is essential for any B2C e-commerce business.
Mitigating Financial Losses and Boosting Security with SEON Fraud Fighters
What do you like best about the product?
SEON Fraud Fighters utilizes machine learning to identify fraud patterns, a capability that is quite remarkable. It helps us feel secure and lowers the chance of financial losses within our organization.
What do you dislike about the product?
The process of integrating SEON Fraud Fighters into our existing infrastructure could be simpler. A more streamlined process would undoubtedly save us time and make our workflow more efficient.
What problems is the product solving and how is that benefiting you?
We're using SEON Fraud Fighters to fight fraud in a more effective manner. Thanks to its pattern recognition via machine learning, we've seen a reduction in financial losses and a noticeable enhancement in our security measures.
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