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Outstanding utility to fight fraud!
What do you like best about the product?
Use of Shopify store data and external Data that allows you to see a comprehensive overview of (example) orders, all in one place. The customer support is fast and responsive and puts the user first!
What do you dislike about the product?
Too many helpful features! It makes fighting fraud too easy!
What problems is the product solving and how is that benefiting you?
There was an issue with SEONS cancellation (DECLINE) feature.
SEON assured an update will arrive to fix the issue and offered a step by step tutorial of using shopify flow automations to temporarily fix the problem!
SEON assured an update will arrive to fix the issue and offered a step by step tutorial of using shopify flow automations to temporarily fix the problem!
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Satisfied Bookmaker and Casino
What do you like best about the product?
Incredibly easy to use. Rating system allows the flagging of customers, which combats the issues we experience around fraud day to day
What do you dislike about the product?
Inability to offer a full turnkey solution around player registrations
What problems is the product solving and how is that benefiting you?
Assists with identifying problematic casino and sportsbook players and syndicates.
Risk/Fraud analyst
What do you like best about the product?
live monitoring on accounts, connections checking and such
What do you dislike about the product?
can't think of anything right now to be honest
What problems is the product solving and how is that benefiting you?
It is showing us live registration/login/deposit monitoring which is helpful for catching suspicious activity
SEON Service Review
What do you like best about the product?
SEON is one of the best fraud prevention platforms that I've used in my 6 years of experience in the Fraud/Risk field. It is user-friendly, and there are useful updates and new implementations, for which we're being proactively informed by SEON's customer support and developers. It has helped me a lot in my day-to-day professional life as a Fraud Analyst. We have integrated SEON with our backoffice, which is also a great feature.
What do you dislike about the product?
Sometimes the loading time is a bit more than expected, but it is understandable based on the information that it has in the database.
What problems is the product solving and how is that benefiting you?
Risk detection, automation, and additional external checks.
GREAT experience with SEON
What do you like best about the product?
Customer Connections tab Hash ID e.t.c, overall it is a great app.
What do you dislike about the product?
I don't dislike anything about SEON, overall it is a great app.
What problems is the product solving and how is that benefiting you?
SEON is highly benefiting our team's Fraud Investigations and reports.
SEON reviw
What do you like best about the product?
The automation and functionality, easily implemented and integrated to our processes. Our daily job is way easier.
What do you dislike about the product?
Nothing, I have no issues, everything works fine.
What problems is the product solving and how is that benefiting you?
You help us beat bonus claimers, PM abusers, everything.
SEON IMPACT
What do you like best about the product?
its machine-learning rules are very awesome, it helps me set up great rules
What do you dislike about the product?
some rules lacks clarity and need to be worked on
What problems is the product solving and how is that benefiting you?
it creates easy way of identifying fraud-related transactions and helps you protect the system
Easy to use and incredibly intuitive
What do you like best about the product?
The ease with witch a custom rule is created and monitoring all existing rules is something I truly appreciate in daily operations; the multitude of data points allowes for an incredibly high number of rules to be created.
Whenever an issue occurs our AM is always available to support, fix or offer solutions
Whenever an issue occurs our AM is always available to support, fix or offer solutions
What do you dislike about the product?
Sometimes the default rules built around email address or phone number are not 100% accurate and a refresh is required, which might be time consuming.
What problems is the product solving and how is that benefiting you?
Mainly identifying fraud patterns and putting in place custom fraud rules.
Great with a lot of support
What do you like best about the product?
All the different data points that are checked and you can use to link persons/transaction to each other. On top of that, they are always there to help out , even for small request as how to make a rule or make little changes.
What do you dislike about the product?
The downside would be that creating rules can be really easy but can become very complex the more and more specific you go, especially for new users.
What problems is the product solving and how is that benefiting you?
This goes from Fraud detection to compliance, from solving how to link fraudulent client and spot them before they can act or to compliance like anti money laundering and PEP/sanctions screening.
All you need in one place
What do you like best about the product?
SEON is very good tool to perform fraud prevention and edit engine rules or user accounts. It almost gives everything you need ranged from banning, looking for information about users to make automatic rules which prevents fraud trends. I am a new worker but I heard that SEON was long awaited and very easy to intergrate with our systems and right now we cannot imagine using other tool in fraud prevention. We use it almost all the time because most of our tasks needs it.
What do you dislike about the product?
The main problem with SEON is that sometimes it is a bit slow, especially when you open many cards at the same time. While you do this you have to wait few minutes before you can continue to use this platform normally.
What problems is the product solving and how is that benefiting you?
As it is in title, SEON is a tool where you can do everything in case of fraud detectionn or protection. Our company uses it for banning users, looking for and banning fraud trends, editing users limits or any other data, analyzing data of user account (SEON provides literally everything possible). Thanks to all of it's components we as a company are able to perform all tasks we need in Fraud Detection and E-commerce Fraud Protection.
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