Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Couldn’t live without it.
What do you like best about the product?
All your information is in one place and it's easy to pull metrics and reports for executives.
What do you dislike about the product?
For very large organizations, sometimes people are not in salesforce very often but you still need licenses.
What problems is the product solving and how is that benefiting you?
They're helping us effectively manage the work with our contact centers.
Increase case resolution by 40% for our clients
What do you like best about the product?
The service team is able to assist clients with faster responses and less back-and-forth communication. Additionally, the field team gets a 360-degree view of the customer.
What do you dislike about the product?
Looking for new improvements with AI. Implementation does take efforts.
What problems is the product solving and how is that benefiting you?
Case Management
Field Service
Field Service
Interesting
What do you like best about the product?
Real time info is amazing tool that make a siference
What do you dislike about the product?
Need to dive more in , it is my new expirience
What problems is the product solving and how is that benefiting you?
Be prepared for changes
All in one solution for your callcenter
What do you like best about the product?
Being able to support customers with their enquiries fast and relevant. Enable CTI, set up knowledge and recommendations and you're set.
What do you dislike about the product?
I believe there could be some bettet workforce management
What problems is the product solving and how is that benefiting you?
Enable our callcenter to easily assist customers. Also, the learning curve is minimal allowing for fast onboarding
Align with colleagues
What do you like best about the product?
Service cloud along with sales cloud and other clouds allows service reps to have full view of the customer
What do you dislike about the product?
Service Cloud lacks a standard solution for capacity management and planning for consultants
What problems is the product solving and how is that benefiting you?
Service Cloud helps us manage incoming support cases and route the more complex cases to the relevant experts
New Customer
What do you like best about the product?
New AI /Eibstein features being rolled out for agent efficiency.
What do you dislike about the product?
Thus far the amount of customizations required for Experience Cloud to integrate well with Service Cloud.
What problems is the product solving and how is that benefiting you?
Creating efficiency within the contact centre for agents.
It’s been amazing for real time updates
What do you like best about the product?
The fact that all work get real time updates.
What do you dislike about the product?
Sometimes there is a glitches that prevent instant updates
What problems is the product solving and how is that benefiting you?
Knowledge base articles that benefit to get issues resolved sonner
Fast efficient service process builder
What do you like best about the product?
As described it is efficient and fast process builder app for servicing any product
What do you dislike about the product?
Service cloud case routing settings needs to be little flexible
What problems is the product solving and how is that benefiting you?
Currently we are migrating to salesforce so all our account and customer information including service provided are at one place
Case management
What do you like best about the product?
It has been very helpful to manage cases of student risk behavior
What do you dislike about the product?
Everything is okay, there is nothing I dislike
What problems is the product solving and how is that benefiting you?
Identifying students with risk behavior
Agentforce is the future
What do you like best about the product?
Innovative and listens to its customers always
What do you dislike about the product?
An idea does take a long time to deliver
What problems is the product solving and how is that benefiting you?
Automated responses cutting Time to resolution
showing 851 - 860