Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Saves cost
What do you like best about the product?
Interactive. Very easy to use and helpful
What do you dislike about the product?
Einstein features needs additiknal cost.
What problems is the product solving and how is that benefiting you?
Omnichannel routing
Amazing service out of box capabilities
What do you like best about the product?
It's best in class with amazing capabilities for asset and service optimization with field service , appointment scheduling service resulting in achieving sla, reduced cost of service and driving efficiency in field service operations
What do you dislike about the product?
Not really anything specific, field service mobile could be better ui
What problems is the product solving and how is that benefiting you?
Faster resolution
From the demo and new ai features product looking very good
What do you like best about the product?
The integration to the other salesforce components like Sales Cloud
What do you dislike about the product?
I wpuld loke to see more develpment of running service operations
What problems is the product solving and how is that benefiting you?
Making sure our customers get a quick reply of their support cases
Starting the journey
What do you like best about the product?
We currently are in the design phase but so far we really had the impression of a great partnership based on value creation starting from our needs
What do you dislike about the product?
Complicated to fully understand what's in scope and what is out of scope so far
What problems is the product solving and how is that benefiting you?
Full track and visibility of issue
Easy to raise and manage service tickets
What do you like best about the product?
All service request are manange in one system where it is visible in all levels.
What do you dislike about the product?
If there's one thing that I dislike is I need developers to maintain the system
What problems is the product solving and how is that benefiting you?
Case and Ticketing management
Service Cloud is a must for faster case resolution
What do you like best about the product?
I like that Service Cloud has Omnistudio supervisor for ease of monitoring Cases that Service agents are working on.
What do you dislike about the product?
Service Cloud could come up with more OOTB features that you would need a third party vendor for.
What problems is the product solving and how is that benefiting you?
Faster Case resolution and also Cases being routed to the right agent.
Nice
What do you like best about the product?
Good product to manage cases and other customer success records
What do you dislike about the product?
Lightning is slow sometimes and it takes a while
What problems is the product solving and how is that benefiting you?
Keeping track of customer requests
Ability to scale and Automate Faster
What do you like best about the product?
The ability to configure, customize to meet our unique business needs and scale and support thousands of accounts. It helps us track client satisfaction and better operationalizd our internal team to support.
What do you dislike about the product?
Case comments section and ability to tag and or watch cases doesn't work as well as other tools like a JIRA
What problems is the product solving and how is that benefiting you?
Ability to take a case and allow external users to vote or prioritize cases (enhancements) and capture the data.
Service cloud review
What do you like best about the product?
Professional impact gives to the customers
What do you dislike about the product?
Nothing that I can recall that would make me unhappy
What problems is the product solving and how is that benefiting you?
As I mentioned it gives customers professional and collaborative experience
Useful Tool
What do you like best about the product?
Global access, telephony integration, scalable.
What do you dislike about the product?
Cost, but not much other than that. Works well.
What problems is the product solving and how is that benefiting you?
Visibility to cases.
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