Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce cloud is very reliable
What do you like best about the product?
Reliability and security. We are confident that Service cloud supports our needs
What do you dislike about the product?
It requires technical knowledge and a more user friendly training material for new resources would be a great addition
What problems is the product solving and how is that benefiting you?
Ticketing system and support process
Service Cloud Scaling
What do you like best about the product?
The option to scale and customize also the power of view each case with the UI and the knowledge
What do you dislike about the product?
The difficulty on the UI with the Case management entitlement and knowledge
What problems is the product solving and how is that benefiting you?
The case management and case routing to the service team, having the knowledge and entitlement
Easy to navigate
What do you like best about the product?
Found it very easy to navigate the admin configurations.
What do you dislike about the product?
A little slow to refresh data but not a huge issue
What problems is the product solving and how is that benefiting you?
Centralizing customer interactions and easy to triage
Solve businnes request using case workflow
What do you like best about the product?
Case workflow, case assignment rules, approval process
What do you dislike about the product?
Mothing specifically.
I think it is a powerful cloud
I think it is a powerful cloud
What problems is the product solving and how is that benefiting you?
KYC, Compliace, Internatinal Sanctions flow
Essential to organizational growth
What do you like best about the product?
Salesforce Service cloud is the clear leader for empowering service teams to take care of the customer.
What do you dislike about the product?
The prices reflect its best-in-class solutions. There are many different clouds that one needs to adopt to really get the power of the platform.
What problems is the product solving and how is that benefiting you?
The native tools are robust but additionally, nearly every other software integrates with Salesforce thanks to its unmatched market share.
Make the support easier
What do you like best about the product?
omni channel, macros, console view, quick text
What do you dislike about the product?
sometimes, console view is confusing people when multiple contacts are open
What problems is the product solving and how is that benefiting you?
case management
Don’t overthink it
What do you like best about the product?
It really is as simple as you think. Don't over think how to create your experience!
What do you dislike about the product?
For everything that we want to do, it often comes with additional costs. That's often a deterrent for my company
What problems is the product solving and how is that benefiting you?
Knowledge! We have a legacy of knowledge articles that aren't written to benefit from AI
Great session for best service cloud practices
What do you like best about the product?
It helps a lot to our contact center to operate and help in a better way to our customers
What do you dislike about the product?
It sometimes it's a little difficult to report because we have a lot of information
What problems is the product solving and how is that benefiting you?
Better customer service and better association with our brands
CRM that we can always trust one
What do you like best about the product?
Seamless case routing within Salesforce.
What do you dislike about the product?
From my POV, I would say omni channel disconnections. Some of the reporting cannot be archived
What problems is the product solving and how is that benefiting you?
NA
Easy to use
What do you like best about the product?
Entitlement management for case is the great feature
What do you dislike about the product?
It gets heavy around case object when the org gets bigger
What problems is the product solving and how is that benefiting you?
Case management during the service phase
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