Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is a great tool that can improve customer satisfaction if setup properly.
What do you like best about the product?
Service cloud is very customizable. If you want to add functionality you can.
What do you dislike about the product?
Some of the online information on setup is out of date.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to tracked case across accounts.
Service Cloud for Language EF
What do you like best about the product?
Highly customizable, scalable. Out of the box functionality.
What do you dislike about the product?
Lightning responsiveness, a bit slow, could be faster and smoother.
What problems is the product solving and how is that benefiting you?
Out of the box functionality so developer time is not reallly needed much, admin friendly, self service portal, onboarding processes.
Good to followup cases
What do you like best about the product?
It consolidate s a client's case and it "talks" with Salescloud (contacts, quotes, orders), so it really makes it easier and faster to response to that case
What do you dislike about the product?
Sometimes there is too much data in the screen, so you can get lost figuring it out
What problems is the product solving and how is that benefiting you?
Easier way to follow up a case
Solid platform
What do you like best about the product?
Having all your customer data centralized is essential to providing the best possible service.
What do you dislike about the product?
Like any tech, it requires resources to manage and maintain.
What problems is the product solving and how is that benefiting you?
Keeping all of our information in one place.
Value add
What do you like best about the product?
We recently launched Service Cloud and it's proving the value add we needed. Our service team and sales team are now connected like never before. With the increased level of communication we are better able to support our customers.
What do you dislike about the product?
As with a lot of new launches the speed to implement is always a struggle.
What problems is the product solving and how is that benefiting you?
Previously the service team used word and a file structure to log visits and trip reports. Now all the information is in one place, easily accessible by our sales team.
Useful for tracking service processes
What do you like best about the product?
The ability to connect to the rest of the salesforce network in order to view contacts and customers. This allows users to provide support with a background on the customer.
What do you dislike about the product?
There is a bit of a lift to setup and build for non standard salesforce builds.
What problems is the product solving and how is that benefiting you?
Allows us to help users with good tracking.
Field service review
What do you like best about the product?
I like the ability to schedule and organize our field technicians
What do you dislike about the product?
The field service app has very limited flow capabilities
What problems is the product solving and how is that benefiting you?
Asset management
Great platform to transform service function for future.
What do you like best about the product?
Omni channel capability and integration natively with the customer 360
What do you dislike about the product?
Some customizations might be required in integration with other platforms.
What problems is the product solving and how is that benefiting you?
Manage issues and track resolution for multiple audiences through one service team
Service cloud review
What do you like best about the product?
Connecting and resolving our customers issues has made our life easier
What do you dislike about the product?
Delay is responses and emails. Need more optimized version for cases
What problems is the product solving and how is that benefiting you?
Case management and improving UI and UX for our end customers
Service cloud
What do you like best about the product?
Omni channels to allow users to pick their preferred channel and chat bots for case deflections
What do you dislike about the product?
3rd parties intégrations, they sometimes makes salesforce look bad for their own shortcomings since salesforce is the front end
What problems is the product solving and how is that benefiting you?
Increase case resolution and lesser the new agents learning curve
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