Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
My favorite cloud for customer experience
What do you like best about the product?
The cases object is very powerful and provides the foundation for all features.
What do you dislike about the product?
Complexity in certain implementations makes it difficult to make decisions or choose a path.
What problems is the product solving and how is that benefiting you?
Keeping email conversations in Salesforce and adding to the customer 360
Service Cloud is great!
What do you like best about the product?
I like that Service Cloud is easy to navigate, yet has deep, rich, features that enables our agents to deliver an excellent customer experience in an efficient way.
What do you dislike about the product?
Nothing, it's a great product and Salesforce is continuously enhancing it.
What problems is the product solving and how is that benefiting you?
It helps enable our agents to deliver a great customer experience
Service Cloud is helped us to address customer issues efficiently
What do you like best about the product?
Case Management is our faviourate feature. We can track response time of a case, setup SLA's a and escalation process setup
What do you dislike about the product?
We are facing difficulty to get 360 degree view of case. It will good if we have a flexi page or drag and options to provide 360 degree view of a case.
What problems is the product solving and how is that benefiting you?
It is helping us track and manage customer issues. And providing platform to our customers to submit their complaints.
Resolution speed
What do you like best about the product?
It is being able to automate cases for faster service and resolution.
What do you dislike about the product?
No real downsides other than not taking full advantage of what the product has to offer.
What problems is the product solving and how is that benefiting you?
When an issue arises, having the ability to quickly route who should offer the best help.
Service cloud
What do you like best about the product?
Best service cloud for customers and sales
What do you dislike about the product?
More often useful to all regular basis customers
What problems is the product solving and how is that benefiting you?
Contacting to the customers
SF service cloud
What do you like best about the product?
The options of how to get support as well as type of support like articles versus live support
What do you dislike about the product?
Still testing so no paint points discovered yet.
What problems is the product solving and how is that benefiting you?
Having one system manage support rather than using multiple systems
Resolve Customer issues without emails and shared documents
What do you like best about the product?
As part of a multinational organisation, we've long been struggling with timely resolving customer requests and complaints when they required collaboration across the globe.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
What do you dislike about the product?
So far, our users love the functionality.
What problems is the product solving and how is that benefiting you?
Case Management, Email to Case, Knowledge. We've been able to standardize a lot of processes.
Helps business
What do you like best about the product?
Provides the capabilities helpful for agents to serve customer
What do you dislike about the product?
Service cloud needs additional capabilities to get maximum benefit
What problems is the product solving and how is that benefiting you?
Agent and customer support
Bringing it all together
What do you like best about the product?
SFSC brings all our systems together making it easier for our agents.
What do you dislike about the product?
We over customized making it hard to make changes.
What problems is the product solving and how is that benefiting you?
Customer self service l
All You Need For Service
What do you like best about the product?
Everything is in one place and the UX is seamless for the user
What do you dislike about the product?
Right now I see very few downsides to using this product
What problems is the product solving and how is that benefiting you?
Being able to have all the info in one place
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