Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud is extremely powerfu for case management
What do you like best about the product?
It's an all-in-one workspace. you can do so much without changing screens
What do you dislike about the product?
I haven't really found any major downsides
What problems is the product solving and how is that benefiting you?
it helps our agents do more without changing screens
Service Cloud feedback
What do you like best about the product?
How the service voice seamlessly make the contact center better. Milestones and entitlements are really good and the path features add a lot to it
What do you dislike about the product?
Looking for more features related to gen ai
What problems is the product solving and how is that benefiting you?
Creating good service console and 360. Enhanced the customer satisfaction as well as improved the contact center performance by 30%
Service Cloud for Demo Management
What do you like best about the product?
We were able to use the tools in Service Cloud to manage our Demos Management
What do you dislike about the product?
There is nothing I dislike. We were able to use the tools in Service Cloud to manage our Demos.
What problems is the product solving and how is that benefiting you?
This has solved our challenges for managing our demo assets. The auto assingments have helped automate our assets
Great platform with many capabilities
What do you like best about the product?
Salesforce Service cloud is a very flexible and customizable solution. There are several natural integrations. I truly allow for greater customer insights, automated workflows, and customer quality.
What do you dislike about the product?
While the platform is customizable, it can be complex and is a significant investment in your business.
What problems is the product solving and how is that benefiting you?
Service cloud is our one stop platform for managing customer interactions. This has streamlined case management and enabled agent productivity.
Perfect solution for after services
What do you like best about the product?
Excellent tool for customer care and contact center team to fill in all the case details and have it all together in one place .
Email to case is a cool feature that has helped a lot .
Email to case is a cool feature that has helped a lot .
What do you dislike about the product?
There is nothing that comes to my mind that I dislike
What problems is the product solving and how is that benefiting you?
It helping the service call centers to get the details on the case and have it all accumulated at one place .
The best CRM Service Platform!
What do you like best about the product?
Absolutely the best CRM service platform that provides immense customer satisfactory features specially in reference to customer service supports that we extensively use at Hilton. With AI baked to the Service cloud platform, it has become much unbeatable service platform in the world!
What do you dislike about the product?
A much faster GA of GEN AI would be good.
What problems is the product solving and how is that benefiting you?
Supporting our guest experience in our contact center platform across all our hotels in world wide.
Simply Great
What do you like best about the product?
Its great at keeping our support cases organized and the team focused on resolution rather than research and data entry
What do you dislike about the product?
I would like more out of box automation to proactively
What problems is the product solving and how is that benefiting you?
It unifies customer interactions across multiple channels (phone, email, social media, chat) into one platform, providing a 360-degree view of each customer.
Very good product
What do you like best about the product?
Strong unified platform integration with other SF products
What do you dislike about the product?
Look and feel could be improved compared to other tools
What problems is the product solving and how is that benefiting you?
Improve teams efficiency
Enchanté Customer Service
What do you like best about the product?
The console approach an easy access to the whole customer database
What do you dislike about the product?
The look and feel is quite dated and can be improved with more modern lwc
What problems is the product solving and how is that benefiting you?
Knowledge management and customer 360 view of all ongoing requests
At BSA
What do you like best about the product?
Service resolution, case and email notification
What do you dislike about the product?
Nothing I do not like it yet and will continue to review it
What problems is the product solving and how is that benefiting you?
We are replacing Zendesk with Service Cloud
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