Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Salesforce Service Cloud Review from a Beginner
What do you like best about the product?
Guys, if a beginner like me finds the product easy to use and useful, I think you should give it a try. I like that it's very easy and efficient to use Case Escalation and Case Automation, Queue and etc without having to know codings. I find it very easy to learn and integrate with the rest of your org. I believe once I get a better grasp at it, I think it would make my life even easier at customer support.
What do you dislike about the product?
Sometimes, it could take a while to learn for the beginner, but if you use Salesforce Trailblazer to learn, you should be able to achieve what you want. If you used other clouds before, you might be at advantages but at the same time you need to put effort in learning and seeing the differences. You probably need to use it frequency to get use to it.
What problems is the product solving and how is that benefiting you?
It solves database unorganization, un-automation, and customer support issues. The data we received from customers are now organized very well. The automation functions also make life easier for users and admins. Now, everything is automated and assigned to the right people. We are also able to provide call center, live chat, and chatbot to our customers which make it looks good for us.
Great Applications!
What do you like best about the product?
Service Cloud has been great for our clients, it has helped transform the case management making everything intuitive to use and implement with ease of integration and training, to help them provide the best possible customer support.
What do you dislike about the product?
While the OOB features are great fitting custom processes that are complex can show its complications.
What problems is the product solving and how is that benefiting you?
Ease of assignment of resources and case management.
Service Cloud training
What do you like best about the product?
Thoughtfulness in implementing productivity solutions in the app
What do you dislike about the product?
As with any part of Salesforce, it takes a lot of training to understand which parts of setup are controlled in Lightning vs Classic setup.
What problems is the product solving and how is that benefiting you?
360 view of client accounts. Currently, our company uses separate systems for account management and support which has led to a disjointed view of the customer. Also, the automation tools on the salesforce platform are of a much high caliber than our current tool
Quick to learn!
What do you like best about the product?
Salesforce Service Cloud is a great way to manage communication with customers. There is so much you can configure for allocating cases. It's simple to use for customers and customer support.
What do you dislike about the product?
The downside can be that configuration can be tricky. There are settings that might need configured in the regular settings and the Service Cloud settings. You get used to it quickly!
What problems is the product solving and how is that benefiting you?
It solves the issues that comes with having high call and case volumes.
I recommend Salesforce Service Cloud!
What do you like best about the product?
I like the suggested knowledge articles functionality the best, which can increase self sufficiency for users, reducing case load for case managers. It also is a tool that can be utilized by case managers to best resolve their case.
What do you dislike about the product?
The least helpful thing about Salesforce Service Cloud is that only users with the Service Cloud box checked in their user details may use it. This step is easy to forget.
What problems is the product solving and how is that benefiting you?
Salesforce is solving the problem of having an unorganized and messy case management system. I now have a process that effectively handles my cases, ensuring that they are responded to and resolved in a timely manner. There is less manual case management on our end, freeing our time to dedicate to other resources.
It’s amazing i’m workinh in service cloud from last 13 years and helping team
What do you like best about the product?
Omnichannel and Eninstein chatboat is amazing.
I love the OOTB service cloud process which is base structure for every company
I love the OOTB service cloud process which is base structure for every company
What do you dislike about the product?
Entitlememt and milestone process is do complex i think we can make it more easy
What problems is the product solving and how is that benefiting you?
Contact center and omnichannel resolved so many proble like routing and everything .
We like the skill skill based routing and CTI and email to outlook functionality resolve a lot headache for my clients
We like the skill skill based routing and CTI and email to outlook functionality resolve a lot headache for my clients
Very powerful and highly configurable
What do you like best about the product?
Service cloud is highly customizable, which allows us to tailor it to our individual needs.
What do you dislike about the product?
It is very expensive, and setup can be confusing at times.
What problems is the product solving and how is that benefiting you?
Visibility of customer's ongoing issues, and allows us to track and watch for trends.
Best Customer Service Tool
What do you like best about the product?
Easy to Build and roll out to the support team.
Easy to Maintain and do changes very fast
End to End customer support life cycle can be automated
Good UI
Multi channel support
Easy to Maintain and do changes very fast
End to End customer support life cycle can be automated
Good UI
Multi channel support
What do you dislike about the product?
Only thing I dont like about salesforce is that is does not have LMS capability
What problems is the product solving and how is that benefiting you?
We have been using Service cloud from quite sometime and it be used to solve all of our customer requests/issues
Multi channel support to help our customer to connect with us from different channels
Multi channel support to help our customer to connect with us from different channels
Everything in the ox
What do you like best about the product?
Service agreements are awesome related to cases
What do you dislike about the product?
Price is too high for customers, so they go for the alternative
What problems is the product solving and how is that benefiting you?
Service!
helping customers super easy and fast.
What do you like best about the product?
helps us for automating routine tasks and streamlining case management.
What do you dislike about the product?
Customization was challenging without technical expertise.
What problems is the product solving and how is that benefiting you?
helps me keep track of everything in one place, making it super easy to help customers fast and keep them smiling.
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