Agentforce Service
Salesforce, Inc.External reviews
6,962 reviews
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External reviews are not included in the AWS star rating for the product.
Great Security, But Needs Better Accessibility
What do you like best about the product?
I love that my data is secure and I don’t have to worry about any breaches.
What do you dislike about the product?
I would love for it to be more accessible
What problems is the product solving and how is that benefiting you?
It’s making it easier for me to learn about my business data without surfing through the thousands and millions of raw data
Comprehensive Platform with Strong Automation
What do you like best about the product?
This platform offers a comprehensive solution for managing services from start to finish, featuring strong scalability and robust automation capabilities.
What do you dislike about the product?
The core functionality is effective for handling case automations, particularly when it comes to tasks like classifications and routing.
What problems is the product solving and how is that benefiting you?
And end-to-end platform for all things Service, fully integrated with our Sales reps.
Great Integration, and easy to use
What do you like best about the product?
Seamless integration with my other clouds and external apps
What do you dislike about the product?
I cant really think of any major dislikes
What problems is the product solving and how is that benefiting you?
Our bugs and feature requests system
Great Omni-Channel Features, Lacking Standard Flows
What do you like best about the product?
Omni channels, case and work order management
What do you dislike about the product?
Not many standard object integrations and flows
What problems is the product solving and how is that benefiting you?
Our field service team is using it on day to day work and save lots of time
Eager to Learn Cloud Services, But Need Clarity on Processes
What do you like best about the product?
Would love to learn it and understand how it works on cloud
What do you dislike about the product?
Best way being on cloud need to understand the process of service
What problems is the product solving and how is that benefiting you?
Very good
Customer Support Integrates Seamlessly with Our Data
What do you like best about the product?
Customer support interactions are within context of the rest of our data.
What do you dislike about the product?
Can only merge up to three cases at once.
What problems is the product solving and how is that benefiting you?
Keeping customer info within context, allowing us to provide faster, smarter support.
Reviewer
What do you like best about the product?
It integrates to all difference started we need it do
What do you dislike about the product?
I can be complex at times and the interface is not great
What problems is the product solving and how is that benefiting you?
Integration between different platforms
Efficient Case Management, but Slow Support Resolutions
What do you like best about the product?
Great to manage cases and keep track of communication
What do you dislike about the product?
Whenever I have to open support cases, it takes forever for a resolution
What problems is the product solving and how is that benefiting you?
Automatically open cases and keep track of communication
Fast Performance That I Love
What do you like best about the product?
It's fast and intuitive and has lots of tools
What do you dislike about the product?
Expensive and needs lots of initial config
What problems is the product solving and how is that benefiting you?
Making it easy to provide service
Great New Features, But Too Many Product Changes
What do you like best about the product?
New features and agentic ai for users and employees
What do you dislike about the product?
Lot of product changes and name changes.
What problems is the product solving and how is that benefiting you?
Voice and support
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