Agentforce Service
Salesforce, Inc.External reviews
6,968 reviews
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Working with Salesforce
What do you like best about the product?
Salesforce is a great way to collect a lot of information on a client and know where they sit at all stages of their life cycle
What do you dislike about the product?
I dislike the ability to find information in a quick enough fashion. I sometimes find it a little harder to find what I am looking for on a client
What problems is the product solving and how is that benefiting you?
We have solved the issue of having lots of information on a client in a variety of places. This centralizes all information needed on a client.
Recommendations to others considering the product:
It is a great resource that helps provide all information needed on a client in one place. I like the overall ease of navigation in the tool and find it has many benefits.
Sales Force is a FREE Account Manager
What do you like best about the product?
Sales Force acts as an additional Account Manager of sorts and allows me to quickly find information concerning clients and accounts, as well as, cases related to each account. It's the gold standard of CRMs.
What do you dislike about the product?
Support for SForce is a bit cumbersome as you have to find your own support resource. There is no built in or free support for your subscription. YouTube, Google and other online resources are your best resource for community help.
What problems is the product solving and how is that benefiting you?
Before Sales Force we had no real CRM to manage our Accounts and the products that each client uses/purchases. SF has made that easier and more efficient. Additionally, we now log each and every call and help ticket in SF for account research purposes and metrics.
Great Membership Tool
What do you like best about the product?
With SalesForce it was easy to great member lists and send out emails to current and prospective members
What do you dislike about the product?
There were a lot of information, I feel I couldn't get to know the whole system.
What problems is the product solving and how is that benefiting you?
I realized it was east to compile a list and be able to reach out to certain members and not others that didn't need the emails
Recommendations to others considering the product:
Take your time to learn the software. There is so much you can do with it!
The world’s #1 customer service solution
What do you like best about the product?
Knowledge base, Console, Live Message, Live Agent, Case Management, Smooth Case routing, Reports and Dashboard to track the overall backlogs. I was involved in the customization of the Service Cloud for one of my organization. Most of your business requirements are achievable using the Points and clicks.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
What do you dislike about the product?
I personally dislike the lightning UI. It is something I believe not that user friendly if you are familiar with the classic UI.
What problems is the product solving and how is that benefiting you?
First it is the best fitment for the companies already on Salesforce Platform. The reports and dashboards are amazing. The case Management becomes as smooth as it can be. And with using the communities we were able to integrate the Live Agent, Live Chat, knowledge Articles and specific Chatter groups to provide support to customer and partners.
Ticketing System - Just ok
What do you like best about the product?
The dashboard and layout is really easy to use, easy to train and is relatively customizable which makes for a great UX.
What do you dislike about the product?
Their pricing is unclear once you get into deeper programs. Technical support is not always on par, most recently we solved an issue that took more than two years to get to the root cause of. I don't have time to account for things like that.
What problems is the product solving and how is that benefiting you?
We use this as a customer care ticketing system. It's given us a good level of reporting that we can export and slice and dice with excel.
Recommendations to others considering the product:
Pay for the white glove implementation. Ensure you have a strong relationship with program manager.
easy to manage tickets, customization on UI
What do you like best about the product?
Service cloud let you have tab within a tab, this is very efficient as you dont need to move around in the browser, everything is in one page.
also, reporting and user page is very useful expecially for mid to big sized company, as it is always hard to keep track people in n out. but Salesforce keep it up to date.
also, reporting and user page is very useful expecially for mid to big sized company, as it is always hard to keep track people in n out. but Salesforce keep it up to date.
What do you dislike about the product?
sometime refreshing the page cause odd errors
also, randomly gets logged out.
Report feature is useful, but also hard to set it up the template itself
Funnel feature can be super useful, however at same time it can be confusing if you try setting up complicated funnel.
It would also be very helpful if the chatter had function to paste the image rather than having to attach it every time
also, randomly gets logged out.
Report feature is useful, but also hard to set it up the template itself
Funnel feature can be super useful, however at same time it can be confusing if you try setting up complicated funnel.
It would also be very helpful if the chatter had function to paste the image rather than having to attach it every time
What problems is the product solving and how is that benefiting you?
customer support, ticketing
salesforce keep the client info as well as the account info, it help us save some time as we do not need to reach out to them to ask basic details on the issue.
salesforce keep the client info as well as the account info, it help us save some time as we do not need to reach out to them to ask basic details on the issue.
Recommendations to others considering the product:
highly customizable, easy to pull reports and lots of attachment
Good for Small Scale Use
What do you like best about the product?
I like all the many options to tag and track tickets in the support desk, which is very helpful when you have many different clients to keep track of in the system.
What do you dislike about the product?
Sometimes it has odd little quirks that don't work very well. Seems there are support issues sometimes too that can be frustrating.
What problems is the product solving and how is that benefiting you?
We use this mainly as our support ticket system, keeping track of problems and helping to solve issues quickly.
Recommendations to others considering the product:
If you are a small business, this should be a good solution to support ticket tracking. If you are growing larger still, perhaps try this out for a while to see what you do and don't need before committing.
Service Cloud
What do you like best about the product?
Really like the new lightning Service Console where you can customize the different components of the page that are relevant to you. Also like the ability to quickly add tabs that you will need. Email integrations are great.
What do you dislike about the product?
It is limited in functionality in the non-lightning version. Also would like to see if there was an equivalent to the Sales Path in Service cloud.
What problems is the product solving and how is that benefiting you?
Servicing bug requests by customers and integrations
It Works Fine
What do you like best about the product?
It's easy to find customers, and is customizable.
What do you dislike about the product?
It's doesn't synchronize well with other programs we use and not always enough info captured on customer
What problems is the product solving and how is that benefiting you?
This is how we keep track of our prospects
Not the best experience
What do you like best about the product?
Easy to sign on and see current database
What do you dislike about the product?
Not so easy to add prospects and/or clients. Too many fields to complete as prospects... should be shorter for prospects and add details once they sign as clients
What problems is the product solving and how is that benefiting you?
Seeing all clients and prospects in one spot
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