Agentforce Service
Salesforce, Inc.External reviews
6,973 reviews
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Excellent Tools
What do you like best about the product?
360 degree of the customer: Sales, Service consolidated/aggregated view.
What do you dislike about the product?
some of the complexities with person account structures
What problems is the product solving and how is that benefiting you?
Comprehensive engagement with our customer cases as well as understanding their buying habits and opportunities
Recommendations to others considering the product:
Plan with a 360 degree of the customer in mind
Salesforce Service Cloud
What do you like best about the product?
The ability to give customers personalized attention and care.
What do you dislike about the product?
There is nothing in particular that I dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Closing cases quickly and being able to deliver support from anywhere.
Senior Software Developer
What do you like best about the product?
Best for customer service or case management system.
What do you dislike about the product?
Performance issue slow which help the user alot more simple to use the tool without switching to other window.
What problems is the product solving and how is that benefiting you?
We set up the complete call center with instigation of CTI tool.
Recommendations to others considering the product:
NA
Efficient but slightly confusing
What do you like best about the product?
I love that I can access everything quickly and in multiple tabs
What do you dislike about the product?
Flaws in what my role needs specifically
What problems is the product solving and how is that benefiting you?
Able to work with customers quicker with fast retrieval of information and love being able to have multiple tabs or accounts open at once.
Desk.com is very innovative.
What do you like best about the product?
The best thing I like about Desk is how I am able to input two hashtags when I am entering macros into each case. For instance, instead of inputting the macro at the bottom of the screen, I can just enter "##SP" (for spam cases).
What do you dislike about the product?
What I probably dislike about Desk is how sometimes the site will load slowly. There are also instances where cases do not go into the right folders, so that really slows our work down.
What problems is the product solving and how is that benefiting you?
I have not been involved with any business problems with Desk, but one of the benefits I have realized about it is the status updates you get whenever the site is crashing. Also, Desk is so innovative in a sense where you can see which person is in a case, the last time it was updated, etc. I really think those updates are important because they help our work day go by smoothly (when there are no delays of course).
Salesforce
What do you like best about the product?
The customization of the product and being able to create reports to track of the cases I work
What do you dislike about the product?
It can sometimes take a long time to load certain Queues that we have set up depending on the volume of cases. Especially if you try to set view to 200 or more. They do give a proactive warning pop up box regarding that potential though.
What problems is the product solving and how is that benefiting you?
The ability for our customer service team to answer and log cases worked
Recommendations to others considering the product:
Its a great tool to stay organized in the form of customer service.
Salesforce Review
What do you like best about the product?
The search feature and how one keyword can connect you to multiple items you're looking for all together.
What do you dislike about the product?
It is somewhat complicated in that error tickets come up a lot and it is very particular.
What problems is the product solving and how is that benefiting you?
I use Salesforce to support sales people within the company I work for.
Sales force is the best tool to track customers
What do you like best about the product?
The case and call history is great for tacking customers.
What do you dislike about the product?
Everything is awesome with this software.
What problems is the product solving and how is that benefiting you?
The customer history.
Recommendations to others considering the product:
Do it
Salesforce - that data you have and the reports you need
What do you like best about the product?
How easy it is to run reports. DASHBOARDS! So much info! Much Relevance!
What do you dislike about the product?
Sometimes if a colleague and I are both in the same file - one of us will lose that data we just entered.
What problems is the product solving and how is that benefiting you?
Shared data - lack of external excel reports - less data entry errors between platforms.
Sales
What do you like best about the product?
Good tracking and it helps with follow ups and boosts sales.
What do you dislike about the product?
Need more features on quotes and more storage.
What problems is the product solving and how is that benefiting you?
increase of sales and tracking opps
Recommendations to others considering the product:
low price and great functionality
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