Agentforce Service
Salesforce, Inc.External reviews
6,973 reviews
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Salesforce
What do you like best about the product?
Extensive capabilities.
Excellent for project management .
Excellent for project management .
What do you dislike about the product?
Can at times be hard to navigate due to the quantity of cases and tasks.
What problems is the product solving and how is that benefiting you?
Customer issue resolution.
Activity tracking.
Document sharing.
Project management.
Activity tracking.
Document sharing.
Project management.
Good upgrade from Remedy
What do you like best about the product?
Ability to work on any device (PC, cell phone, tablet)
What do you dislike about the product?
A lot of manual interaction on things that used to be done automatically by our previous tool
What problems is the product solving and how is that benefiting you?
Support Cases issued by our customers to report problems on our tools
SFDC is the way to go
What do you like best about the product?
I like the tenure of the platform, the amount of resources available, and ease of turning the platform into a career.
What do you dislike about the product?
The support. Too often are cases closed without even acknowledging the help required. A lot of it is outsourced, or poached from call centers where the talent is rough at best.
What problems is the product solving and how is that benefiting you?
We solved support issues with this. It has robust analytics for reporting and the easy of use is great.
Recommendations to others considering the product:
If you can afford the licensing, this is the platform for you. There is a readily available knowledge base and tons of professionals. It's easy to find the information you need without having to look too far. This is also a great way to encourage your employees to further their career. Everyone is stronger with Salesforce certifications!
Safeforce
What do you like best about the product?
It is a very user friendly program. We were able to train on it within a week, and put it to use by week two.
What do you dislike about the product?
There is nothing I really disliked about the system. I was just unhappy at learning something new.
What problems is the product solving and how is that benefiting you?
Our marketing department was able to track project possibilities through the life of the project. It was great to be able to see the workflow all in one place.
Service Cloud Review
What do you like best about the product?
I like that service cloud allows for good organization throughout the company.
What do you dislike about the product?
It involves a lot of training in order for everyone to use it properly
What problems is the product solving and how is that benefiting you?
organization and communication
Salesforce
What do you like best about the product?
I like being able to track my teams open tickets. Being able to see charts to what type of tickets/how long one has been open/who owns them, is very valuable.
What do you dislike about the product?
The amount of steps there are to close to ticket.
What problems is the product solving and how is that benefiting you?
At my work we all use Salesforce differently. My team uses it to track our work progress and requests that come in. We really benefit from the organizational aspect of it.
Salesforce
What do you like best about the product?
I like being able to track my goals through metrics. I can keep tabs on the things I am hoping to do.
What do you dislike about the product?
I don't find the platform as intuitive as others. It's not always as easy to find different elements.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our sales team, and track team goals.
salesforce for CRM
What do you like best about the product?
Salesforce is a smart tool to process and log all customer contacts. It is easy to have access and link together all their information and previous cases.
What do you dislike about the product?
I would love to be able to open more tabs at the same time without having to click and go back to the page...
What problems is the product solving and how is that benefiting you?
phone and email contacts and account management
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
Salesforce promotes collaboration
What do you like best about the product?
I love how you can utilize the system (made for sales functionality) to collaborate, boost energy, support one another, show each other support and give credit for jobs well done. I like how you can utilize the "public forum" (we had it for the whole company, our individual office/location, and also for certain groups (client support, sales teams, divisions, etc.) Its a great software for sales environments.
What do you dislike about the product?
I don't like how certain groups have certain access, dividing the groups. It's OK for the sales team/upper level as they can see more client information/etc. This could have just been how our company set up the access for different groups - I was also part of the "launch" and the initial company wide implementation.
What problems is the product solving and how is that benefiting you?
collaboration, sales support, overall awareness of client needs, etc. We were all able to see information, posts, share information with each other, and see status' on global clients to compare process' and benefit from each other.
Recommendations to others considering the product:
I think this is a great product. It seems very versatile and can be implemented in many different industries and functions of a business. Great for companies who are looking to increase company investment, collaboration, team work, etc.
SFA
What do you like best about the product?
Easy to use, used daily, calls and emails tracked and history
What do you dislike about the product?
Nothing, I wouldn't change a thing, it works perfectly.
What problems is the product solving and how is that benefiting you?
keeping contact with customers and pipeline as well as database info
Recommendations to others considering the product:
Buy and use and the ROI is solid, use it like Outlook
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