Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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great tool for lots of different purposes
What do you like best about the product?
I like the multi-functionality of Salesforce. It covers basic needs and allows access from everywhere, but also has the ability to develop and grow alongside a business. I definitely like how the different elements come together to help with visibility and trackability.
What do you dislike about the product?
There is definitely an element of learning to work within Salesforce. It is mostly intuitive but still lacks the ability to be as flexible as more basic tools like Microsoft Office Excel.
What problems is the product solving and how is that benefiting you?
using it to track the sales pipeline and improve cross business visibility. We have definitely improved access to certain documents and information by having it accessible to all those with Salesforce. This has decreased email traffic and improved reporting and information access
Salesforce in Small Business Reatil Enviornment
What do you like best about the product?
I loved how easy it was to use Salesforce. All of the employees enjoyed using it and we were able to connect on there on a daily basis. It was a great platform for us to share customer/ sales information with one another.
What do you dislike about the product?
There wasn't anything that I disliked about using salesforce. As an employee, I found it very useful!
What problems is the product solving and how is that benefiting you?
Salesforce is great for small businesses! It was a great resource for us to keep in contact and share pertinent client info with all employees in the business. We were able to share sales goals, tips, and recognize employees who exceeded sales performance.
Underwriting Analyst
What do you like best about the product?
The customization and the data aggregation for reporting
What do you dislike about the product?
There isn't much that I dislike about Salesforce, sometimes all of the options for customization can be overwhelming.
What problems is the product solving and how is that benefiting you?
Compiling and exporting data, tracking deals as they move through a workflow, creating reports
Salesforce Service Cloud Review
What do you like best about the product?
You can build your own console app and it looks great in lightning. Very easy to set up, we did it in-house.
What do you dislike about the product?
We needed to do a bit of customization (apex) for emails and email replies to be correctly captured on the case object.
What problems is the product solving and how is that benefiting you?
Global support ticketing system for our company
Gets the job done, but not a joy to use
What do you like best about the product?
The interface for Desk is clean and simple to use. It keeps cases relatively organized through macros, labels, and filters. It's also useful because we can assign cases to individuals and keep them accountable.
What do you dislike about the product?
The business insights are lacking a lot of usability. We have to do a lot of guesswork to pull data on how we're doing. CSAT integration is pretty poor for non-English languages. It's really difficulty to organize macros as well -- there's only 1 level of folders that you can create. Finally, Desk has slowed a lot this year -- especially with bulk actions.
What problems is the product solving and how is that benefiting you?
We're able to respond quickly to users and track our progress. We've been able to stay in close contact with users via email every day.
Customer Service Rep
What do you like best about the product?
Practical and efficient database to keep up with large amount of accounts on a daily basis
What do you dislike about the product?
It can work a little slow at times, crashes depending on browser
What problems is the product solving and how is that benefiting you?
we are helping customer, contractors, interior designers etc, with paint/stain/concrete issues and providing solutions, product or technical supprt
Great Software Solution with Tons of Options
What do you like best about the product?
I love all of the options that SalesForce service cloud allows you to utilize. We are just scratching the surface but the level of customization so far is awesome. You can do pretty much anything with it and it has custom reporting which allows you to create any report you could want.
What do you dislike about the product?
The custom reporting is a double edged sword. It has so many options that it can actually be difficult to navigate and use.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to interact and service our customers quickly and effectively. It also allows us to host bot an internal and external knowledge base in an easy to access way.
Everything in One Place
What do you like best about the product?
I like that we can follow a customer through the whole life cycle, from lead, to sales, to support in one place.
What do you dislike about the product?
I can't think of something that sticks out as a true dislike.
What problems is the product solving and how is that benefiting you?
Keeping all customer information in one location. The business can view more.
Recommendations to others considering the product:
Ask for a demo, look at a sandbox configuration first, dig into the analytic's available to you.
Salesforce is a Powerfull Tool to work Cases
What do you like best about the product?
I like the ability to be able to manage customer cases in an organize matter, how I can have all communication with the client from within the platform, work files, have interoffice communication, add comments, social connectivity all in all is a powerful tool to work the type of technical cases that I manage on a daily basis.
This has got to be by far the most powerful CRM I have ever seen, want to handle leads there's no better app in the market.
This has got to be by far the most powerful CRM I have ever seen, want to handle leads there's no better app in the market.
What do you dislike about the product?
Files that are attached to a case, I don't like the way I have to manage those, to many steps to be able to view an image.
Setting up customize fields or when creating leads it can be challenging because there are too many steps you have to follow in order to configure it properly.
Creating Contacts or company is not an easy task
Setting up customize fields or when creating leads it can be challenging because there are too many steps you have to follow in order to configure it properly.
Creating Contacts or company is not an easy task
What problems is the product solving and how is that benefiting you?
I work for a major provider of a service and have millions of clients, we work on their technical issues. The tools makes it simple for us to work these cases from all these clients, all communication is done through the tool, all notes and documents are also handled from within the same tool.
Recommendations to others considering the product:
The tool is so complete, there are so many uses lead management, case creation and management and these are just two of the many uses you can have. There are so many use to salesforce, I have to provide support also to a lot of customer using the platform and majority are sales oriented and are very happy.
Desk was great for a while
What do you like best about the product?
I liked thatI was used to the functions of Desk, and it had become second nature to use.
What do you dislike about the product?
It was buggy and not always reliable. It was tricky to try and save a copy before sending a response to a customer.
What problems is the product solving and how is that benefiting you?
We were answering support emails from our customers through Desk. The integration with Live Chat was great.
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