Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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It's complicating to use
What do you like best about the product?
I like how it can attach email chains to a single case
What do you dislike about the product?
I don't like how it's not intuitive to use
What problems is the product solving and how is that benefiting you?
We use salesforce to support our clients on a day to day basis regarding technical support and data support. Benefits would be that I could trace back history of when the client has contacted before
excellent CRM
What do you like best about the product?
Salesforce tracks everything that would ever need to be tracked in order for organization to take place in the workplace.
What do you dislike about the product?
Since sales force tracks everything, sometimes it is very hard to find a particular piece of information you are looking for
What problems is the product solving and how is that benefiting you?
Organization is the key benefit to salesforce. Instead of filing through paperwork, it is all conveniently located.
Convenient & quick via Salesforce
What do you like best about the product?
I like that I can search properties, as well as employees from one simple search bar.
What do you dislike about the product?
It is not always current, and I need to do further research at times.
What problems is the product solving and how is that benefiting you?
It is easily accessible at my finger tips. I can be on the phone with an employee or resident, and find the answer or contact I need in seconds.
Easy to navigate, easy to keep track
What do you like best about the product?
That you can label your conversations, tag them and apply macros so that they all compile into one place.
What do you dislike about the product?
that the TalkDesk feature isn't so clear, calls often drop.
What problems is the product solving and how is that benefiting you?
You can save and search any correspondence or detail of a correspondence. It's helped me get out of some tricky situations!
Tried Salesforce, not worth the money.
What do you like best about the product?
I like the general layout, I also like the ability to chat within the system with coworkers for ease of information. I like the ability to access from virtually anywhere.
What do you dislike about the product?
I do not like the price, I feel like there are other crms that are just as powerful for less money.
What problems is the product solving and how is that benefiting you?
I feel that the benefits are that with any organized database like this, organization, ease of information all in one view, and makes communication that much easier.
Recommendations to others considering the product:
If you have the money to spend, it could work well for you.
Student Services
What do you like best about the product?
easy to input contents from Access to Salesforce
What do you dislike about the product?
not found yet. It is comprehensive tool.
What problems is the product solving and how is that benefiting you?
great tool for storing students' documents for non-profit
Recommendations to others considering the product:
comprehensive
It's reasonably priced. It's reasonably usable.
What do you like best about the product?
Setup is pretty easy, and learning curve for day-to-day users is good. Support team is also quite responsive though not 100% knowledgeable.Templates are organize pretty well. Can connect to Amazon messaging API. The improvements to the reporting tool (New Business Insights) have been great and has helped our admin level custom support ticket reporting, as well as eliminated time that used to be spent manually running these reports in other programs. Macros and rules have improved and streamline our team's workload. It's great to have tickets that we used to have to manually work through automatically get resolved through rules, or at least get automatically assigned to the different user. The ability to change the rules using some distinct values is pretty cool as well.
What do you dislike about the product?
It goes down fairly often like delay in inbound/outbound. Also, doesn't connect to eBay msgs. They still have some bugs to fix. Oh and sometimes overall service is slowed.
What problems is the product solving and how is that benefiting you?
We can keep the thread of customer emails better.
Recommendations to others considering the product:
It's similar to zen-desk. But cheaper.
Good program that incorporates a lot of useful features.
What do you like best about the product?
I work in technical support, but this is one program I use to review accounts. My company has customized a part of Salesforce that allows us to view not only sales orders, but account notes, helpful links to company resources, and even troubleshooting tools. I like that Salesforce gave my company the freedom to customize it for our own personal needs.
What do you dislike about the product?
While it does sync with our billing programs pretty well for the most part, it can miss some important data. I wish that process could be perfected. When we put account notes in Salesforce, they will end up in the billers, but it doesn't work the other way around. It would be nice to have that backwards synchronization.
What problems is the product solving and how is that benefiting you?
It has helped me to find out how far along a customer's sale has gone. We get a lot of calls from customers looking to find out what the status of their sale/installation is. This is very helpful for keeping track of it. It is probably the only tool that both technical support and sales are both fluent in.
Recommendations to others considering the product:
Like any similar software that has database capabilities, to make searching and finding accounts and orders easier, make sure to fill in as many fields as possible when setting them up. My biggest challenge with Salesforce is finding the correct accounts, and that is made easier with more due diligence by the people who use the product.
My Sales Force Review
What do you like best about the product?
Salesforce is a very powerful, fluid platform. I enjoy it's reliability, and it's ability to be customized by the end user.
What do you dislike about the product?
My biggest gripe with Salesforce would be the amount of different licenses that need to be purchased for each user to utilize it to it's fullest potential.
What problems is the product solving and how is that benefiting you?
Salesforce allows everyone in our enterprise to follow every support case throughout it's life cycle - in other words, transparency and accountability.
Recommendations to others considering the product:
Do it! It's awesome!
Salesforce is a tool that we use to look up information on invoices, create credits, take orders
What do you like best about the product?
The thing that I like best is that it allows you to update information in real time and that you are bale to make changes in the system with the administrator daily if you need to.
What do you dislike about the product?
The thing that I dislike most is that it has quite a few glitches and it can get caught up on itself and when you think a problem has been fixed it more than likely has not been.
What problems is the product solving and how is that benefiting you?
We are trying to get upgraded to where it can read Great Plains software and they can interact without us having to have both systems open to operate out of.
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