Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to navigate, user friendly.
What do you like best about the product?
I love how easy the navigation of this system is.
What do you dislike about the product?
My dislikes would be errors when trying to process a request that freezes the system.
What problems is the product solving and how is that benefiting you?
We use service cloud for most member information.
Not bad
What do you like best about the product?
Ease of use. Everything is on one page regarding a particular account.
What do you dislike about the product?
This system seems to have more clicks than a previous system, I can grow accustomed to that since everything regarding an account is on the same page.
What problems is the product solving and how is that benefiting you?
System responds appropriately.
Allows user access to keep multiple tabs/accounts open at once.
Allows user access to keep multiple tabs/accounts open at once.
Easy to use
What do you like best about the product?
We switched to Salesforce from another software and I really enjoyed how little training we needed to start on Salesforce. I really liked how easy it was to search and find almost everything! It was also helpful since it kept all the history for a case in one place. The knowledge base was also helpful kntrainjng new employees.
What do you dislike about the product?
One thing I disliked was that emails were only viewable as HTML format. I would have preferred a more viewer friendly format.
What problems is the product solving and how is that benefiting you?
Sales force helps us relay and interact with clients and keep records of cases. It also helped our company interact and commicate clearly.
Sales force
What do you like best about the product?
I like the document sharing capability, and how the records are organized. I find it very easy to find what I'm looking for, and to make entries.
What do you dislike about the product?
I felt like it was hard to get used to. I also felt like the initial sign in process was difficult. I also wish you could write in the amount of time vs using only using drop downs.
What problems is the product solving and how is that benefiting you?
You don't duplicate work and you can see what has already been completed.
Junior contract manager
What do you like best about the product?
I like the Interface of the program. Easy to navigate
What do you dislike about the product?
Customization to my program needs is not accurate
What problems is the product solving and how is that benefiting you?
More organized, streamlined processes
Simply the best
What do you like best about the product?
Streamlined and makes work efficient. No need to hop around between programs to get work done.
What do you dislike about the product?
Some features could be made more efficient.
What problems is the product solving and how is that benefiting you?
Email integration
great capabilities hard to streamline
What do you like best about the product?
It is a trusted and solid platform - I have not experienced it giving me improper data once it was fully configured
What do you dislike about the product?
we had a 3rd party rep try and help us get setup and it was not helpful - I wish the interface was more user-friendly like hubspot. It is also harder to change html emails on the fly but in hubspot it is very easy.
What problems is the product solving and how is that benefiting you?
Better reporting pulled from the backend than with hubspot. We can have more users supported better with the plan we went with in salesforce.
Recommendations to others considering the product:
quite the learning curve and be careful if you choose a 3rd party to come in and show you the ropes. Not always worth it. Since it is highly customizable and can be catered to your specific needs, a 3rd party setup may not be necessary.
Love this software!
What do you like best about the product?
Salesforce makes it sooo easy to keep track of communication with customers. The difference is night and day.
What do you dislike about the product?
It is a little limited for who we can add as members, we have found a workaround, but it is a little inconvenient.
What problems is the product solving and how is that benefiting you?
It helps keep all of the communication between staff and customers in one place. Plus you are able to see if they called in and spoke to someone else.
So much potential!
What do you like best about the product?
Service Cloud is an amazing program with so much potential. With a few adjustments, I think it could become an all encompassing go to.
What do you dislike about the product?
its very particular and quirky. Does not like to be refreshed.
What problems is the product solving and how is that benefiting you?
Smoother process, mostly intuitive.
Salesforce for Call Logs, Reports, And Info Storage
What do you like best about the product?
I like that salesforce can be manipulated and updated for ease of use. Things in our company are constantly changing so being able to have the flows change with everything else makes logging calls simpler and more convenient. I also like the ease of reporting for data pulls.
What do you dislike about the product?
I don't like that the software logs me out after so many minutes without showing you the logout page. Oftentimes when I return from a break it looks like I can still log a call but when i go to the next step I realize I have been logged out and anything entered is gone.
What problems is the product solving and how is that benefiting you?
Salesforce is used on my team primarily for call and feedback/email logging. We can then pull reports to analyze data from these logs. Additionally there is shared information stored here regarding enrollment and schools within our organization.
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