Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Best applications for CRM,MARKETING & MIS etc.
What do you like best about the product?
Salesforce is best for CRM tool for business streamline, customer interactions and also in other departments of company data analyze.
What do you dislike about the product?
salesforce is higher cost, should be make attention in costing.
What problems is the product solving and how is that benefiting you?
analytics dashboard provides valuable data for customer trends, service performances and other areas where we can improve.
Easly custmise
What do you like best about the product?
Easly Customise, Make your own table feature
What do you dislike about the product?
Costing Part, Little bit high and Should be Indian Partners and Consaltant
What problems is the product solving and how is that benefiting you?
Easy to Add More Option and in current Format Alocate Tables, Reporting ETC.
Boosting Agent Productivity with Service Cloud Features
What do you like best about the product?
The best feature is AI driven recommendations with Einstein, which helps agents work faster by suggesting the next best actions and automating responses to cases.
What do you dislike about the product?
From my experience, the pricing for Service Cloud can feel a bit high, especially when you add on the costs for the AI tools and extra features.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has really helped us by reducing response times and automating repetitive tasks. This allows our agents to focus more on providing high quality customer support with 24/7 availability.
Boost Customer Support with AI Driven Proactive Solutions
What do you like best about the product?
The integration of Salesforce Agentforce with existing Salesforce product has completely changed the game .
What do you dislike about the product?
Agentforce AI is priced at $2 per chat, which seems more expensive.
What problems is the product solving and how is that benefiting you?
After using Salesforce AI powered tools we have improved customer satisfaction by delivering personalized support while reducing wait times with smart case routing and faster.
How We Reduced Response Time with Service Cloud
What do you like best about the product?
The AI suggestions for articles help agents find the right answers faster, making it easier to solve customer problems and respond more quickly
What do you dislike about the product?
As business grows the cost of Salesforce Service Cloud rise fast specially if we need advanced versions or extra features to keep up.
What problems is the product solving and how is that benefiting you?
Managing customer questions was tough but Service Cloud automated case handling and real time tracking with AI it help us work faster and grow smoothly without getting overwhelmed
Deliver Proactive Service with AI Powered Features
What do you like best about the product?
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency.
What do you dislike about the product?
License cost of AI tools like Agentforce,price is 2 $ per conversation it feels a bit expensive, specially for businesses handling a large volumes of interaction.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us efficiently to manage and resolve customer inquiries using AI powered tools like Einstein Copilot and Agentforce, It making our support faster and smarter with 24/7 availability.
Leverage AI Bots Like Agentforce For Routine Task
What do you like best about the product?
AI powered features are excellent proactive solutions to customer for solving there issue and inquires in less time and 24/7 avlaibility.
What do you dislike about the product?
Mobile app functionalities are limited as compair to the desktop version.
What problems is the product solving and how is that benefiting you?
The powerful automation features powered by Salesforce AI including Agentforce handle our repetitive tasks efficiently and allow our team to focus on solving more complex customer issues.
Good tool to use for the customer support
What do you like best about the product?
it helps us to create the data in a simplified way and it has all the things which we expect.
What do you dislike about the product?
Restrictions on few fileds, Exmaple mobile application
What problems is the product solving and how is that benefiting you?
Getting the customer Details whenever we wanted to check
Empower Customers with Self Service Tools for Greater Satisfaction
What do you like best about the product?
AI bots like agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction.
What do you dislike about the product?
Some of the more advanced features are only available in the higher-priced plans.
What problems is the product solving and how is that benefiting you?
Salesforce self service portals allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly.
My experience with Salesforce Service Cloud
What do you like best about the product?
I like how Salesforce Service Cloud keeps everything organized. It’s easy to track cases, assign them, and see team performance quickly.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with so many features, and setting up some things can take longer than expected.
What problems is the product solving and how is that benefiting you?
It helps us manage customer cases in one place, track issues easily, and respond faster. It saves time and keeps our support more organized.
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