Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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Great experience
What do you like best about the product?
User friendly! Customers seem to really be happy
What do you dislike about the product?
Could use better interface. The design needs a bit of tweaking
What problems is the product solving and how is that benefiting you?
Easy to access data
Gets the Job Done
What do you like best about the product?
I like that the Salesforce Service Cloud allows our team to manage our clients, but also allows me to seamlessly login to our own portal by serving as an interface to it.
What do you dislike about the product?
I wish that logging into the portal took one less click - i.e. it was an icon on the main page and not an arrow drop down.
What problems is the product solving and how is that benefiting you?
We use it to ticket our various client issues, manage client information, and interface with out website. It helps us keep track of incoming requests.
Recommendations to others considering the product:
I like that by having our ticket management system within the SSC our users can easily, and with only entering their information once, also get into our system.
Salesforce Service Cloud
What do you like best about the product?
The email to case feature is super easy to set up. As an admin, it doesn't take a lot of time out of your day to set it up and hit the ground running.
What do you dislike about the product?
When there are problems with Live Agent, it sometimes takes a bit of time to get to the root of the problem. It is difficult to surmise whether it's an issue with the agent's computer, our system or actual Live Agent.
What problems is the product solving and how is that benefiting you?
We are able to help customers at a very fast response rate and track all their issues through one system. Customers can contact us via email, phone or a web form. It's very efficient.
User friendly
What do you like best about the product?
Easy to document important conversations and changes made in the organization.
What do you dislike about the product?
I don't like the search feature.. there should be a section where you can click on a name previously entered quickly instead of having to search for them all over again.
What problems is the product solving and how is that benefiting you?
Being about to keep everyone on the same page with the advisors. Makes it convienent for everyone to have immediate access.
Customer support
What do you like best about the product?
How easy it is to modify! I like that we can update email settings, notifications, etc
What do you dislike about the product?
Small bugs here and there, nothing crucial
What problems is the product solving and how is that benefiting you?
Attentiveness to clients
Meh
What do you like best about the product?
I'm not a big fan. Its difficult to search for different terms.
What do you dislike about the product?
I find it difficult to search. It only shows exact results.
What problems is the product solving and how is that benefiting you?
Trying to service customers. Its a good database, nothing more.
Too complicated, unfriendly UI
What do you like best about the product?
It has almost 100% availability, quite good reports generator and cabe tailored to many uses.
What do you dislike about the product?
I am pretty sure that my critisism is due to the the SF implementation of my organization but still, it's too complicated snd cumbersome to use.
What problems is the product solving and how is that benefiting you?
Full coverage of my organization internationally.
Visual and easy to use yet robust enough to handle all complex relationship management tasks.
What do you like best about the product?
Change information, sort information, query database to find information quickly, filters to merge duplicate information.
What do you dislike about the product?
Add ons offer additional functionality but make SFDC more complicated without a comparable reward.
What problems is the product solving and how is that benefiting you?
Easily keep track of customers, dates and content of communication. Good program to construct historical data on account.
Recommendations to others considering the product:
Use the tutorials to learn ways of using SFDC more efficiently.
Desk.com
What do you like best about the product?
I use it as a chat support software it's easy and simple works welk
What do you dislike about the product?
Nothing it works really well for our needs
What problems is the product solving and how is that benefiting you?
Tv issues are fixes with this ptogram
Salesforce for a complete business tool experience
What do you like best about the product?
I like best that Salesforce has so many uses, from sales, to database management, to customer and client outreach.
What do you dislike about the product?
I have not found anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I was able to run large reports for database management it made auditing sales, commissions, and user activity a breeze!
Recommendations to others considering the product:
Of the CRM platforms available today, Salesforce is one that I would like to continue to use in any business that requires the use of a CRM platform.
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