Agentforce Service
Salesforce, Inc.External reviews
6,976 reviews
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External reviews are not included in the AWS star rating for the product.
Hard to start but AMAZING once started
What do you like best about the product?
When I first logged into Salesforce, I was totally lost. We were using it primarily as a CRM that just held people's information. We didn't track donations very well. Now we have worked with a developer and there is so much you can do with it. There are so many integrations that make it easy to utilize. Being able to go from Gmail, and mailchimp straight into salesforce is amazing. We are able to better track donations, potential donors and so much more.
What do you dislike about the product?
Like I mentioned before it is hard to start. If you have no experience in Salesforce, it can be quite intimidating. Once you have training, or just a colleague who knows salesforce you can do so much.
What problems is the product solving and how is that benefiting you?
We are able to better track our donations. This helps us to keep track of donation leads, who has given when and what.
Recommendations to others considering the product:
Get trained or find someone who knows how to use the software.
Too complicated
What do you like best about the product?
The speed is great. You can get a lot done in a short amount of time but in general it's too detailed.
What do you dislike about the product?
Too detailed. Not enough explanation and since we purchased it through a middle man we don't understand it.
What problems is the product solving and how is that benefiting you?
data reporting
Lots of use cases and integrations
What do you like best about the product?
Salesforce can be highly customized to whatever your needs are, and integrates with a number of other tools. It's great for managing client accounts, relationships, tasks, and more. It can be set up for an almost complete workflow solution.
What do you dislike about the product?
The amount of customization available. While it's great once it's complete, it can take time for functionality to be added. Additionally, some items are configured as is and aren't the most intuitive, so there's a learning curve.
What problems is the product solving and how is that benefiting you?
CRM, including contact information, surveys, account details, status, file management, collaboration, and more.
Recommendations to others considering the product:
It's a great product and you can make it fit your business needs. That said, it will take some time to set up and connect products. It will also take time for the team to learn all the use cases and workflow.
Program manager in nonprofit
What do you like best about the product?
Project plan through sales force. Great for staying on top of deadlines
What do you dislike about the product?
When a profile is not saved and info is lost
What problems is the product solving and how is that benefiting you?
The reports we track and produce allow us to provide compelling information to donors to help out non-profit to continue to thrive.
Recommendations to others considering the product:
None that I can think of
SF at work
What do you like best about the product?
Great platform for organizing my accounts and communicating with colleagues
What do you dislike about the product?
Everything has to be spelled perfectly in the search bar to be able to find what you are looking for
What problems is the product solving and how is that benefiting you?
Not having to worry as much about storage space
Recommendations to others considering the product:
Do it!
SF Review
What do you like best about the product?
The information in the accounts is easy to access and edit. I am able to pull a variety of reports and analyze different data sets.
What do you dislike about the product?
When searching for accounts and reports, you must use the specific name, spelling, and punctuation or it will not show up.
What problems is the product solving and how is that benefiting you?
Allowing our Sales people to follow up with their opportunities and organizing our customers information.
Salesforce
What do you like best about the product?
stability and search-ability. Ability to customize screens.
What do you dislike about the product?
difficult to follow support tickets because of all the numerous places to look for history
What problems is the product solving and how is that benefiting you?
support and sales
Valuable tool
What do you like best about the product?
I've used Salesforce in two different fields, and while I was able to change the interface of the program to be different for each application, it still had the same familiar feel. Easy to use and navigate. An invaluable tool when it comes to client relations.
What do you dislike about the product?
It's almost too customizable. There are so many components to Salesforce, it can sometimes be easy to get lost for new users.
What problems is the product solving and how is that benefiting you?
This was used to track customer interactions and keep tabs on which topics were coming up most often from clients. It allowed the company to pinpoint areas where improvement was needed, and follow up with clients if necessary.
Recommendations to others considering the product:
If you're looking for a customizable CRM with excellent support, I highly recommend Salesforce.
Easy and Intuitive
What do you like best about the product?
It is simple to navigate, and I like that you can include notes for coworkers that are not visible to clients.
What do you dislike about the product?
I don't like how the cases disappear right away after resolving them. Sometimes it would be helpful to take a look at previous cases.
What problems is the product solving and how is that benefiting you?
We use it to register clients for events and help them with troubleshooting the registration process and hotel booking.
Great tool
What do you like best about the product?
I love the various ways you can search for customers
What do you dislike about the product?
Limited storage makes it tough to make it the application needed for everything
What problems is the product solving and how is that benefiting you?
Bringing all platforms onto one easy tool
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