Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Salesforce
What do you like best about the product?
easy to use and nice, clean view mode of tabs and windows.
What do you dislike about the product?
I dislike the lack of analytic capabilities
What problems is the product solving and how is that benefiting you?
Support requests
Great CRM management
What do you like best about the product?
Easy to categorize and search for contacts and leads. At first I didn't like the new look to it but it has actually grown on me.
What do you dislike about the product?
I would like it better if I could change the date of emails and calls that are logged - rather than it automatically selecting the input date.
What problems is the product solving and how is that benefiting you?
Keeping opportunities and leads open and realized.
There's got to be something better
What do you like best about the product?
It's a shared inbox for support teams that allows you to work out of a queue. So, the basic functionality is there.
What do you dislike about the product?
Once you try to do anything even remotely complex - i.e. transfer tickets between teams, create logical routing rules, use their chat functionality - things start to fall apart. I'm actively looking to switch away from Desk, because I believe there just has to be something better.
What problems is the product solving and how is that benefiting you?
I'm on a team of reps responsible for manning a queue of emails all to the same address. We need a shared inbox and to be able to find and report on our tickets.
Helpful With Daily Task
What do you like best about the product?
Help to access info between employees easy to navigate
What do you dislike about the product?
Lag can take forever to get logged in to it
What problems is the product solving and how is that benefiting you?
Depending on the type of business from taxes to lawn care
Recommendations to others considering the product:
Improve on speed of application
Flexible & User Friendly
What do you like best about the product?
It is really user friendly. I am not a very "technologically minded person" and I find it easy to use.
What do you dislike about the product?
Nothing, really. All the aspects I need to use it for are great.
What problems is the product solving and how is that benefiting you?
Still exploring how much we can use it for. Been a great way to organize our database, and run reports for making lists for prospecting, etc.
Quite easy to use
What do you like best about the product?
Quite easy to use. I like how easy it is to use this app on my phone when I am away from my laptop
What do you dislike about the product?
Dislike that this app is not super iPhone friendly and that is easier to type on my laptop
What problems is the product solving and how is that benefiting you?
We use this to write therapy notes after sessions so we are capturing the session as soon as they happen
we use salesforce for our crm needs and integrate with Netsuite as it was already designed as such
What do you like best about the product?
its cloud and I feel based on the fact that I used Symantec Act before this is a superior product compared to ease of use and ability to be self taught with inhouse tutorials we haven't really spent much money on hiring additional consultants to help us with training. we did easily hire a new adminstrator.
What do you dislike about the product?
not able to integrate fully with netsuite and we spent a lot of time investigating the integration with consultant from both sides
What problems is the product solving and how is that benefiting you?
we use it to store contracts and retainers for our business so generally it does meet our needs but as indicated for a cloud based software the support was so so when we wented to integrate.
Recommendations to others considering the product:
well you need to use salesforce on a regular basis
Great Organization
What do you like best about the product?
Salesforce offers many ways to organize, attach, and plan.
What do you dislike about the product?
Dated icons within the platform, hard to navigate
What problems is the product solving and how is that benefiting you?
Organization and internal communication
Recommendations to others considering the product:
No additional recommendations
Salesforce Desk is a reliable support ticketing tool
What do you like best about the product?
I really like the navigation and filters. Very user friendly.
What do you dislike about the product?
I wish the latest reply would be in the top of the message when you preview before clicking on the ticket.
What problems is the product solving and how is that benefiting you?
We get user updates and resolve support requests for our websites. Its good to track the types of issues we are seeing to solve recurring problems.
Clumsy ticketing system
What do you like best about the product?
The only feature I actually like compared to Zendesk is the Chatter App, it's useful for alerting people to a ticket update.
What do you dislike about the product?
Basically everything else is a hot pile of garbage. The email editor seems like they pieced code together and crossed their fingers. In fact this mentality appears to have been applied to the entire platform. Navigation is cumbersome, keeping track of tickets is next to impossible. SF grew too fast and tried to do too many things at once.
What problems is the product solving and how is that benefiting you?
Prior to migrating to Zendesk we were using them as our ticketing system. For a Saas platform, it's less than optimal.
Recommendations to others considering the product:
Move to Zendesk
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