Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Highly customizable
What do you like best about the product?
How you can tweak anything to fit your needs
What do you dislike about the product?
Certification only requires memorization
What problems is the product solving and how is that benefiting you?
Manufacturing
SFDC user from several companies
What do you like best about the product?
Single point of record for all customer records!
What do you dislike about the product?
Pulling reports is very hard for customer-facing teams, will often need help from an SFDC admin.
What problems is the product solving and how is that benefiting you?
Teams are aligned and all have the updated information.
Solid basic functionality
What do you like best about the product?
Simple to use and administer. The email to case is the best feature.
What do you dislike about the product?
too much company marketing from the company. Just improve the basics and stuff with the fluffy add ons
What problems is the product solving and how is that benefiting you?
customer issues
Salesforce does it the best
What do you like best about the product?
The ease of use and ability to update across the software
What do you dislike about the product?
its not FREE as there should not be any costs for SMB
What problems is the product solving and how is that benefiting you?
sales lead generation tool.
Recommendations to others considering the product:
great for small business
Wish we trained our people better, so they would use it more.
What do you like best about the product?
An excellent platform for our customers and teams. It allowed seamless production of our customers orders from the Copy and Print department in our retail locations.
What do you dislike about the product?
That our management groups did not push our teams harder to use this software.
What problems is the product solving and how is that benefiting you?
It allowed us to store all of a customers printing needs with detailed information specific to their orders. they could go to any store anywhere and get the same order printed correctly.
Recommendations to others considering the product:
Takes advantage of this system. It will prevent mistakes and keep things simple for all users.
User friendly program.
What do you like best about the product?
Salesforce offers so many solutions by allowing multiple complicated systems to interact with one another, without a lot of setup.
What do you dislike about the product?
Hate having to delete tasks individually instead of in bulk.
What problems is the product solving and how is that benefiting you?
Helps any sales professional by allowing them to keep track of a large number of accounts.
Recommendations to others considering the product:
Definitely give this program a chance.
Great product
What do you like best about the product?
SalesForce can be used anywhere at the office or on the cloud. It is easy to use and I can also use it on my smartphone.
What do you dislike about the product?
Sometimes I get an error but not much at all. Some broswers the website does not work well at all.
What problems is the product solving and how is that benefiting you?
It helps build and strengthen relationships with my clients it helps me know the last time I have spoke with my customer .
Recommendations to others considering the product:
It works with Skype for Business and Microsoft Lynce.
Great Application for Client Support and Management
What do you like best about the product?
It is a very versatile tool with a lot of features to organize customer data. I primarily use it for working with clients on support cases and questions. It's great to have all data in one place. And even if you have to link to other sources such as Jira, it works pretty well.
What do you dislike about the product?
This is not really a dislike but because it is so versatile, it has so many functions sometimes the setup/configuration can be a little complicated as a lot of changes in switches can cause some unexpected changes in the view that you are used to. We have a dedicated team that works on these customizations and ensuring a smooth workflow.
What problems is the product solving and how is that benefiting you?
It is a useful tool to encompass all customer data and projects in one place so that colleagues can see all the progress on any customers at any given time as long as the data has been manually updated.
Recommendations to others considering the product:
I have not used others, but I think it is very versatile and robust with a lot of opportunities to link with other applications, if needed.
Desk Review
What do you like best about the product?
It's a basic, beginner level customer service software for smaller companies.
What do you dislike about the product?
The reporting is not as robust as other solutions.
What problems is the product solving and how is that benefiting you?
It handles tickets well and is good for companies just starting out.
Recommendations to others considering the product:
I think this is a good software for smaller companies, however when you get to be a certain amount of agents and the company needs to rely more heavily on data and reports, this is not the software for you. In addition, more downtime than Zendesk (by a lot).
Difficult to learn but customizable
What do you like best about the product?
Once you learn how to use it, you are able to generate reports for basically everything that you are looking for. There seems to be a lot of customization and capabilities. It also seems to be an enormous database that is still able to move really quickly during the course of fast paced conversations with a customer.
What do you dislike about the product?
It is fairly difficult to learn. From the beginning of seeing it I was completely overwhelmed and it took a lot of practice to remember multiple steps for each process. Many things have to be selected multiple times, but this could also be a function of how our account is set up.
What problems is the product solving and how is that benefiting you?
Holding customer information, records of interactions with customers, managing tasks and communication. I can't imagine what other system would be able to manage all of this for us. Slack etc. are not robust enough for this purpose.
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