Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Review
What do you like best about the product?
1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
2. Great analytics
3. Business growth metrics
4. Specific statistics
What do you dislike about the product?
1. Expensive little bit
2. hard to get help sometimes.
2. hard to get help sometimes.
What problems is the product solving and how is that benefiting you?
This is the prime CRM tool and most famous one out these days and being used by every major industry
Recommendations to others considering the product:
Yes I'd recommend
Needs A Lot Of Work
What do you like best about the product?
Easy to navigate and create macros and folders.
What do you dislike about the product?
Two users can't be in the same ticket at the same time. The system times out often, erasing the note you were in the process of writing. And the search feature is HORRENDOUSLY bad.
What problems is the product solving and how is that benefiting you?
Keeping track of client support cases.
Recommendations to others considering the product:
Try Salesforce instead if you afford it. The search there is at least usable.
Salesforce is a great CRM
What do you like best about the product?
Salesforce is a great CRM tool that is very flexible and robust.
What do you dislike about the product?
Developers are hard to find and kinda expensive.
What problems is the product solving and how is that benefiting you?
Sales and customer service for our ministry.
Salesforce use opinion
What do you like best about the product?
It is a very user friendly software, lot of options to work with, great for our business.
What do you dislike about the product?
it is a bit expensive in comparison to microsoft dynamics
What problems is the product solving and how is that benefiting you?
With Salesforce, we can track all our important customer data in one place so that we can develop solutions that deliver real value to your customers, which in turn means higher customer satisfaction and more business. With Salesforce, we are able to manage, measure, and improve lead generation, qualification, and conversion.
Great usability
What do you like best about the product?
The user friendly front end makes this software extremely easy for business and non profit professionals to use to track donations. Also, the nonprofit user forums are super helpful for administrators. From the for-profit sector, the enterprise edition is perfect for the small business looking to grow and track institutional knowledge from sales to support.
What do you dislike about the product?
Becoming familiar with customizing the software to your needs makes it really difficult to use. Especially if you're a non profit with limited-to-no IT staff. Additionally, I would love to see the easier use of volunteer management in this system. While there are plugins, it would be wonderful to customize that data event more.
What problems is the product solving and how is that benefiting you?
Communicating and tracking notes on clients from staff to training and support is really helpful- this way we can transfer a client directly to support and know what sales has pitched and what to expect walking into the first phone call.
Recommendations to others considering the product:
Again, if you're a non profit, consider hiring a contractor to help set this up and make your customizations. However, make sure that they aren't too large and can understand how and why you collect the data you do.
Can be helpful
What do you like best about the product?
Being able to access vital account information form my clients quickly and easily
What do you dislike about the product?
Integration with Zendesk is shoddy and Support is essentially non-existent.
What problems is the product solving and how is that benefiting you?
It’s most beneficial when we can get it to sync properly with zendesk. Most of the time it’s broken.
It gets the job done and is flexible
What do you like best about the product?
It is flexible to do almost anything you want it to do.
What do you dislike about the product?
It costs a lot of money and expertise to do what you want it to do. I feel like my organization never has enough experts changing this to suit your needs.
What problems is the product solving and how is that benefiting you?
Benefits is automation plugged into market and calendars on an Enterprise level.
Best when used with the SFDC service cloud
What do you like best about the product?
Easy searching and view of client cases.
What do you dislike about the product?
Disconnected from CRM/customer journey. Ability for cases to 'hang' open/unresolved for extended length of time.
What problems is the product solving and how is that benefiting you?
Client support ticket management.
Recommendations to others considering the product:
Use the service cloud!
Business Development
What do you like best about the product?
I liked how easy it is to use this product. It is integrated with Salesforce.com and makes it easy to view customer profiles and information.
What do you dislike about the product?
I wish it was a little more cost effective.
What problems is the product solving and how is that benefiting you?
Desk.com offers great customer service and responding to customers fast. Running quick reports for management. Helps to grow our customer base.
Managing Salesforce Cases by using Desk
What do you like best about the product?
List of the Cases is very clear and easy to access. I can easily see which Cases belong to me and which belong to my colleagues
What do you dislike about the product?
Plain text of the case content. Sometimes it is really hard to deal with the Case where someone attached lots of screenshots.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
It is really time consuiming to open each attachment separately. It would be much easier to see images embeded in the content of the email.
What problems is the product solving and how is that benefiting you?
Variety of business issues regarding one of the Salesforce platforms which my company is supporting.
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
Simple tasks like password restets and also very coimplicated ones like changing the business processes (workflows etc)
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