Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud provides best customer experience
What do you like best about the product?
It is web based total customer service management solution that works equally well in supporting on site and remote workforces.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
What do you dislike about the product?
It quite costly especially when compared to other products that offer similar services in the market.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
What problems is the product solving and how is that benefiting you?
Allows your employees to see a 360 degree view of customer interactions
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Recommendations to others considering the product:
Robust TAPI integration allows salesforce.com to talk directly to your phone system to take advantage of features like real time customer lookup and predictive dialing
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Salesforce is a great tool for your business
What do you like best about the product?
Salesforce is a great tool for your business. It's really helpful for tracking leads and keeping track of contract expiration/renewal status.
What do you dislike about the product?
I think the UI could use some improvements. The dashboard looks like it was built in 1990.
What problems is the product solving and how is that benefiting you?
Sales, renewals, organization
ALL REQUEST IN ONE PLACE
What do you like best about the product?
I like the power and flexibility this application offer for small, medium and big companies. Filters, Rules and automation makes all the difference. The support team gives excelent and quick answers. Server is stable and fast and the mobile application has everything you could need to keep track of your tickets.
What do you dislike about the product?
Search is not as fast as I'd like and sometimes is hard to find old tickets, specially when you don't know the email of the person who sent it to you.
What problems is the product solving and how is that benefiting you?
Support and project requirements for all our customers.
Recommendations to others considering the product:
If you need to centralize all the requirements of your customers to track and manage your agents efficiency, this is the took you need.
Good for managing client interraction
What do you like best about the product?
I like that you can save interractions to a client
What do you dislike about the product?
I dislike how difficult it can be to remove a case accidentallt opened
What problems is the product solving and how is that benefiting you?
I mainly use it to track previous chats/calls with customers. It is great for reviewing any issues or notes that were made
Great Service for my Company
What do you like best about the product?
I love that there are so many options for admin based reports and setting or completing tasks in a timely manner. The record keeping and report management is a spectacular part of this program.
What do you dislike about the product?
There isn't anything about this program that I dislike. Everyone in my company seems to be liking and actively using this program multiple times a day.
What problems is the product solving and how is that benefiting you?
Completing group task that will be handled by multiple agents. Holding information that is used by multiple departments in an use to use interface
Recommendations to others considering the product:
We have been using this program that bridges the gap in between multiple departments and it has definitely had communication a breeze for all of those involved.
Excellent
What do you like best about the product?
I like the cross team integration. It makes it easier to communicate with other departments.
What do you dislike about the product?
I don't knnow much about the jira information but I believe my department will be integrating it in the future. I do not like how it fictions like social media. Seems unprofessional to me.
What problems is the product solving and how is that benefiting you?
Ticketing. Kb.
Seamless and No More System Crashes
What do you like best about the product?
I like being able to login from multiple computers to work in different offices. I really like the integration of our systems and workflow. It works so much better now than before the upgrade to the cloud!
What do you dislike about the product?
I have no complaints. I appreciate the ease of use every day!
What problems is the product solving and how is that benefiting you?
Salesforce makes it possible to collaborate with multiple offices and share information across a huge network.
Recommendations to others considering the product:
If are you considering moving your CRM to the cloud -- do it today and don't hesitate! You and your employees will be so happy with Salesforce Cloud!
Great system to work with
What do you like best about the product?
Its fast and easy to get around and not hard for the end user
What do you dislike about the product?
making you change your password every 30 days
What problems is the product solving and how is that benefiting you?
I have all my data in the cloud so I know that my business will be able to keep running
Sales force experience
What do you like best about the product?
What I enjoyed the most was the dashboard and how I could look at information at a glance.
What do you dislike about the product?
Sometimes errors occurred in processing
What problems is the product solving and how is that benefiting you?
We work with the re-entry population and can track resources
Robust features
What do you like best about the product?
Level of detail availablekeepsthings organized
What do you dislike about the product?
Lack of two way intacct integration and push back into Salesforce
What problems is the product solving and how is that benefiting you?
Organization of sales and full cycle through to billing
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