Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Rajesh review
What do you like best about the product?
Ease of configuration and ease of use and
What do you dislike about the product?
Call center plugin does not work and switch to lightning is impacted
What problems is the product solving and how is that benefiting you?
Call center
Generally good
What do you like best about the product?
Flexible and has a lot of options for me to choose from
What do you dislike about the product?
Requires me to have our IT staff make most changes
What problems is the product solving and how is that benefiting you?
Tracking and automation
Service Cloud is the Best
What do you like best about the product?
Service cloud's ease of use is great! I was able to teach my team the "works" within minutes!
What do you dislike about the product?
Pricing is not as efficient as I'd like, it'd be much better if it aligned with our revenue.
What problems is the product solving and how is that benefiting you?
Able to reach my customers much sooner than before
Recommendations to others considering the product:
Don't look elsewhere, Salesforce has everything you need!
SalesForce
What do you like best about the product?
The best feature I think would be the mobile devices feature.
What do you dislike about the product?
Very high development cost, and very little experienced developers.
What problems is the product solving and how is that benefiting you?
Salesforce has provided the ability to implement several departs into one centralized system. This has allowed my business to serve customers better.
Recommendations to others considering the product:
Very good application in terms of CRM,however very costly.
Connecting the Client Experience
What do you like best about the product?
The flexibility of the platform is second to none and saves us time and energy.
What do you dislike about the product?
Cost is difficult to stomach sometimes as we add users
What problems is the product solving and how is that benefiting you?
Connecting the entire client experience into one place including reporting
best service cloud for 98% customer satisfaction
What do you like best about the product?
the flexibility to design based on your customer.
What do you dislike about the product?
sometimes vustomization makes it hardto move to lightning
What problems is the product solving and how is that benefiting you?
customer support and legal
Service Cloud makes my customer happy
What do you like best about the product?
easy to setup, and easy to use allows the support rep to get the full picture
What do you dislike about the product?
expensive and required integrator to setup
What problems is the product solving and how is that benefiting you?
manages all the cases
You're fooling yourself if you walk away from Salesforce!
What do you like best about the product?
Salesforce allows businesses to create a unique platform on a very robust platform to maintain uniqueness within a broad and stable system! The self-learning capability of Trailhead makes it virtually dummy-proof!
What do you dislike about the product?
Almost advancing TOO fast. It can be hard to keep up with all the goodies if your company isn't as rapid paced as Salesforce
What problems is the product solving and how is that benefiting you?
The ability to own our data model and system of record while advancing as fast as the business needs
Recommendations to others considering the product:
Don't hesitate!
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
Salesforce Service Cloud
What do you like best about the product?
The efficiency of the service cloud. It is easy to use
What do you dislike about the product?
I wish it was more affordable to add more functions
What problems is the product solving and how is that benefiting you?
Customer complaints. Conveniently has all data in one spot
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