Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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External reviews are not included in the AWS star rating for the product.
Cost effective and flexible solution
What do you like best about the product?
Integration with exchange/gmail/outlook and macros creation.
What do you dislike about the product?
Not able to integrate with TFS and VSTS. Not easy to switch ticket types.
What problems is the product solving and how is that benefiting you?
Support and customers feedback
Recommendations to others considering the product:
Great tool for support related activities
Great but not user friendley
What do you like best about the product?
In my company we customize everything which leads to a lot of issues and bugs. It could be more adaptable
What do you dislike about the product?
I do not think my company actually uses it the way it should be used. We don't take advantage of a lot of the futures I know is built into Sales Force. We get a lot of customized fields which makes reporting hard when they are always changing the fields and we get a lot of IT issues.
What problems is the product solving and how is that benefiting you?
I recently discovered the mobile app for Sales force and love that I am not able to access my accounts from anywhere. I can't do as much with them but I can still view them.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
Recommendations to others considering the product:
Do a lot of research before switching
Good, flexible and powerful
What do you like best about the product?
The flexibility to customize the application for our needs.
What do you dislike about the product?
We frequently run into limits which causes an issue almost daily.
What problems is the product solving and how is that benefiting you?
CRM and customer service emails.
Admin beginner for Service cloud
What do you like best about the product?
Ability to configure support process and knowledge management
What do you dislike about the product?
complex social media configuration and chatter functionality
What problems is the product solving and how is that benefiting you?
How best social media feedback about a restaurants can be responded in terms of case management
Recommendations to others considering the product:
As a beginner Admin I find it very easy to configure Service cloud for basic business needs.
Salesforce Service Review
What do you like best about the product?
Reason for Contact metrics is very helpful in reporting on why our fans contact us
What do you dislike about the product?
Could flush out reporting better as it is inconsistent
What problems is the product solving and how is that benefiting you?
Utilized for encompasing all customer contacts by four different channels. Realized we could change business process and become more effective with self service and empowering agents with our Jibe app.
Salesforce is a great platform for CRM
What do you like best about the product?
Large amount of users and documentation for this product. I have never seen a product that is supported by more users ever.
What do you dislike about the product?
Not that I dislike this, it is very different: There are a governors that are in place that force you to code to their standard, since it is a multi-tenant environment.
What problems is the product solving and how is that benefiting you?
We no longer have to worry about the back end maintenance, upgrades and performance.
Recommendations to others considering the product:
Make sure to get experts on your side to help architect your solution. Really think about your data strategy up front so you are not cleaning up problems later on.
Customer Success Management
What do you like best about the product?
-Easy to use, syncs with all other programs, access information, remotely still stay in contact, conduct my task list
What do you dislike about the product?
Too big, runs slow, lack of customer support, don't know who to call
What problems is the product solving and how is that benefiting you?
Getting out of spreadsheets
So great!
What do you like best about the product?
Salesforce allows me to keep track of all my calls and prove the accuracy of my pipeline to my boss.
What do you dislike about the product?
Nothing to dislike! There's so much flexibility in terms of customization.
What problems is the product solving and how is that benefiting you?
Pipeline and sales process accuracy and organization
Powerful incident management solution
What do you like best about the product?
Force.com case management comes with 360 view of customer data such as account and purchase history. This make sure one of the most powerful solutions in this area.
What do you dislike about the product?
User experience is not the best since it comes with everything salesforce has but not big deal.
What problems is the product solving and how is that benefiting you?
Customer incident management and 360 view of customer data
Puts our customer 1st
What do you like best about the product?
I think the best part of the Service Cloud is their Omni-Channel functionality that allows us to quickly route the cases ti the reps that have the experience and bandwidth to resolve it quickly.
What do you dislike about the product?
With all relational databases there is a level of customization that's required. Service cloud does require an Admin or in some instances a Developer too.
What problems is the product solving and how is that benefiting you?
Service Cloud allows our reps to have a 360 view of our customer while resolving this isuess lightning fast (pun intended)
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