Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce
What do you like best about the product?
Salesforce allows for a very interactive development within my organization. Salesforce gives the opportunity to all stakeholders within a new implementation a chance to communicate and see the overall progress of the entire project.
What do you dislike about the product?
Salesforce is very intense as far as the training required and the development of features your company requires.
What problems is the product solving and how is that benefiting you?
The company is attempting to create an all-in-one ticketing system for all stakeholders within a new development.
Effectiveness
What do you like best about the product?
I like the way we can have all the information about our customers in one place.
What do you dislike about the product?
Sometimes it’s hard to personalize pictures the options
What problems is the product solving and how is that benefiting you?
Customer service is the problem I solved
Zendesk simplified our IT support queues
What do you like best about the product?
Easy to navigate and sort requests, easy to submit requests for different workflows
What do you dislike about the product?
Knowledge base can be hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce allows our students who contact us for assistance to be routed to the appropriate service professional in a quick and thorough manner and helps us help them.
Best CRM tool to setup customer support desk
What do you like best about the product?
Report generation
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
What do you dislike about the product?
Report generation has a limit of 20000 cases and more than that cases cannot be exported in a single time
What problems is the product solving and how is that benefiting you?
We use Desk to solve our customer queries and complaints and it is our primary support desk
Recommendations to others considering the product:
If you want single point solution to solve your customer queries and complaints the best choice I suggest will be desk. A very good product at a decent pricing and good features makes your customers always happy
Case Manager Salesforce
What do you like best about the product?
Easy organization, easy to find topics / items, good customer service
What do you dislike about the product?
Finding specific items are difficult at times if they are a sub-category of a specific folder. You need to know exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
We are organizing our customer database.
Great product for many roles
What do you like best about the product?
I like this product for our CRM for our company. It is a powerful tool and intuitive
What do you dislike about the product?
The CRM is pretty expensive for what it is but I guess that's what you pay for the best in business.
What problems is the product solving and how is that benefiting you?
It allows us to track our customers contacts.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
Sales Force Service Cloud
What do you like best about the product?
The software is compact, organized and cuts down on multiple softwares being needed.
What do you dislike about the product?
Lack of customization, multiple clicks to do a simple task.
What problems is the product solving and how is that benefiting you?
Multi-departmental communication, multiple software error gap.
Great ticketing system
What do you like best about the product?
I like the UI. It's really easy to get the hang of where everything is.
What do you dislike about the product?
All of the filters are slightly hard to "wade" through when trying to find the data you need.
What problems is the product solving and how is that benefiting you?
It's a great ticketing system that fully meets our needs.
Salesforce
What do you like best about the product?
Salesforce is really easy to use and very user friendly
What do you dislike about the product?
There is nothing I can think that I don’t like about salesforce
What problems is the product solving and how is that benefiting you?
Tracking calls
showing 6,391 - 6,400