Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Easy to Use
What do you like best about the product?
The usability of Salesforce brings it above the competition. There are some interesting web design choices sometimes, but it still retains usability.
What do you dislike about the product?
When there are painpoints in implementations. Say, you suddenly don't feel like having the capacity to edit literally every field from what looks like a static form page in a single click. Also other CRM pieces of software have the ability to drag and drop attachments into a case. Why is that not here?
What problems is the product solving and how is that benefiting you?
Successfully implemented a CRM solution
CRM management is great
What do you like best about the product?
search functionality is super useful and the software is easy to use
What do you dislike about the product?
The tab system for opening and searching
What problems is the product solving and how is that benefiting you?
case management. It is easy to track work
Salesforce
What do you like best about the product?
I like the ability to access the platform from anywhere. I don't have to be in one sole location. Easy accessibility.
What do you dislike about the product?
It can be a little overwhelming with the many options.
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients on a timely manner and maintain visibility
A perfrct tool to satisfy your customer support requirements
What do you like best about the product?
The best features I like most about Desk is Report generation, Applying macros, API integration, integrating User feedback, Next gen agent layout and finally assigning cases to individuals.
What do you dislike about the product?
Searching option needs to be improved. Sometimes it takes time to load cases when bulk cases are updating and reports cannot be exported more than 20000 in a single time
What problems is the product solving and how is that benefiting you?
We are using desk to resolve our customer complaints and needs. This tool helps in satisfying our customer needs and it also helps in generating new leads by providing a prompt and efficient support
Recommendations to others considering the product:
One of the best tool to satisfy your customer needs and complaints. It is highly helpful in generating customer base by providing a 24/7 support and assistance integration of API makes it even more functional.
Great
What do you like best about the product?
I very much enjoy the ability to make sales referrals to a colleague, sometimes in a different state, and know that my customer will be taken care of.
What do you dislike about the product?
At times it can be challenging to search customers with the database
What problems is the product solving and how is that benefiting you?
We are mostly utilizing this service to refer solutions to an individual to convert it to business
Slow Clunky
What do you like best about the product?
I like that the platform can be customized to fit our needs
What do you dislike about the product?
really slow and clunky.. UI is a little archaic
What problems is the product solving and how is that benefiting you?
Support cases
Salesforce for customer service
What do you like best about the product?
The ability to organize a lot of information and do my job more efficiently.
What do you dislike about the product?
Some text boxes are too small; the way the emails come through without formatting.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to have customer information in one place with full visibility throughout the company
Recommendations to others considering the product:
Steep learning curve but very useful
Experience Implementing in Service Cloud
What do you like best about the product?
Service Cloud has a lot of functionality that can be use for our clients. You can design the layout of service cloud to meet any needs your client might want. if your client wants it customized there are a lot of workarounds to be able to do that.
What do you dislike about the product?
I don't like the impact that happen from switching to Lightning over Classic. Salesforce still has some work to do on making them similar and giving Lightning all the same features.
What problems is the product solving and how is that benefiting you?
You are creating an user friendly experience for many call center reps. It saves times for companies who are working in customer service. There are many benefits in bring your company over to Service Cloud. I do believe that Lightning is the better benefit for a component who is just switching to Salesforce.
Recommendations to others considering the product:
I think it is a worth while investment for a company. It helps a company be more efficient and have a better user interface for our call center employees.
Sales management on the go
What do you like best about the product?
What i liked best about the application is the fact that i can manage my sales imputs and analysis on the go and remotely
What do you dislike about the product?
What i dislike about it is that sometimes i may not have access to the internet and that can be a setback sometimes
What problems is the product solving and how is that benefiting you?
The application has been very useful especially because we have over 50 sales executives and they all use this application everyday to manage their prospect list and track sales on the go
Intuitive but imperfect
What do you like best about the product?
Desk has a very sleek interface. It is tidy and easy to organize. You can even create case files for customers so that your employees can easily cross-reference past dealings and approach their customer with full knowledge of their background with your business. This is perfect for businesses with multiple employees on different shifts.
What do you dislike about the product?
As someone who needs to be logged in to my customer service app 100% of the time I'm on shift, being logged out frequently "for security reasons" is extremely inconvenient and annoying. There should be an option to toggle or reduce the frequency of these logouts. It is also frustrating that conversations are "locked" when an employee has it open in their tab.
What problems is the product solving and how is that benefiting you?
Desk makes it easy to organize ongoing conversations with our customers and restaurant partners, even ones that take place over the course of hours and days. It means we can assist a customer no matter who is present in the office.
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