Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful tool but complex to use
What do you like best about the product?
You can get info about accounts and contacts all in one place. The better organized your Salesforce instance is, the more info you will have at your fingertips.
What do you dislike about the product?
It's very complicated and there are a lot of quirks. It's powerful, but sometimes you just want to be able to write a simple response to a customer and yet Salesforce can make that surprisingly complex.
What problems is the product solving and how is that benefiting you?
Since we already use Salesforce to manage customer data, using Salesforce Service Cloud keeps all the data in one place and allows for better reporting.
Recommendations to others considering the product:
Be prepared for a steep learning curve. Salesforce Service Cloud is very powerful, but the setup and transition is intense.
Best tool out there
What do you like best about the product?
Ease of use, configeration, deployment and makes life so much easier.
What do you dislike about the product?
Cost of operation. Licensing is expensive.
What problems is the product solving and how is that benefiting you?
Help desk and call center. Make it easy to log and incident and report on.
Recommendations to others considering the product:
Best tool for ease of implementation. If you're in the edge..go for it .
Great for customer support
What do you like best about the product?
It's easy to use and review case history
What do you dislike about the product?
Case history can be clunky, as well as transferring case to another team.
What problems is the product solving and how is that benefiting you?
It's been a great tool for customer support. There's plenty of space to leave notes and comments, without being limited to character count.
Great interface, very customizable
What do you like best about the product?
I love how we have the freedom to set up the SF interface in a way to best suit our needs!
What do you dislike about the product?
That the lightning interface does not have full capabilitie syet (compared to that you can do in classic)
What problems is the product solving and how is that benefiting you?
It allows the sales, marketing, and support teams to all work in the same platform. This streamlines customer information and provides a smoother overall experience for everyone.
Recommendations to others considering the product:
Find an admin, find a dev :)
New User Feedback
What do you like best about the product?
The ability to access help resources written by colleagues to help resolve client support issues.
What do you dislike about the product?
There are currently two "views" available which can make things difficult to navigate to at times, especially for a new user.
What problems is the product solving and how is that benefiting you?
Client software issues.
Easiest service interface with supperieor integration options
What do you like best about the product?
I love that this is built on. The Salesforce platform. This means you have unlimited integration and customization options.
What do you dislike about the product?
I wish there was a timer on cases that was native to the platform. We log our time for all service cases and this would be very beneficial.
What problems is the product solving and how is that benefiting you?
This allows us to see a holistic view of our clients. You can see all Account, contact, opportunity and case activity in one system tying our internal departments together.
Recommendations to others considering the product:
Time card service
Great software
What do you like best about the product?
Lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications
What do you dislike about the product?
Cost of maintaining..it's expensive for a licensing large number of users.
What problems is the product solving and how is that benefiting you?
Analytics and reporting.
Recommendations to others considering the product:
Except being expensive it is great.
Best experience
What do you like best about the product?
Cloud service is the next great technology and this application allows me to manage data easily.
What do you dislike about the product?
Nothing. Great service so far and I can guarantee it will improve.
What problems is the product solving and how is that benefiting you?
Cloud information security. It allow user to feel safe with personal information
Recommendations to others considering the product:
Best service and customer service.
Kind of clunky
What do you like best about the product?
I like that Salesforce is easily accessible from the cloud so data is easily shared across machines, teams, and the like.
What do you dislike about the product?
I suspect that my use of Salesforce was not its originally intended use case. I work in IT. At the time, I was using it as part of my roll in a Technical Support position. For myself and those in my roll, Salesforce was easily the worst of the CRMs we were using. And that's saying something considering most (if not all) CRMs are pretty terrible. Salesforce seems to be geared more toward having multiple contributors, but the particular use case for my specific team was on a 1:1 basis.
What problems is the product solving and how is that benefiting you?
We used Salesforce to interact with other departments within the organization who were primarily using Salesforce as their method for tracking and logging issues. In that regard, Salesforce did an adequate job, but I feel it could easily have been replaced with any other cloud-based CRM-type system.
Recommendations to others considering the product:
It really depends on what it would be used for. In my experience, there is sure to be something better out there. Most CRMs work fine in their original iteration, but any updates specific to company or departmental needs cause it to become a vastly clunky and less than useful monstrosity.
Salesforce is also license-based which made it hard to have all the people we needed to use it be able to. I understand the reason why this is a common methodology for implementation from this type of tool, but it makes for a poor user experience.
Salesforce is also license-based which made it hard to have all the people we needed to use it be able to. I understand the reason why this is a common methodology for implementation from this type of tool, but it makes for a poor user experience.
Flexible CRM software
What do you like best about the product?
Saleforce is a great CRM tool. It's functionality and flexibility are well above par.
What do you dislike about the product?
It lacks the ability to integrate properly with some basic office software such as Outlook. If an attachment flows through an email it will error out in Salesforce.
What problems is the product solving and how is that benefiting you?
It serves as our main CRM tool.
showing 6,371 - 6,380