Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce - Robust Management Tool
What do you like best about the product?
Salesforce is a great tool for any company with several avenues of business contact both internally and externally. The functionality to log tickets/cases via email and have an auto assign function is a real time saver. It's also great for projects/tickets that require several teams/team members' participation.
What do you dislike about the product?
I can't think of anything negative about Salesforce. It's a great tool.
What problems is the product solving and how is that benefiting you?
Working in a SaaS environment, some tickets require several points of contact. Salesforce is a great assigning and tracking tool. No more junked up inboxes or lost emails. It's all in Salesforce.
Salesforce Review
What do you like best about the product?
I like that there are different functions that can be used such as reports.
What do you dislike about the product?
One thing that dislike is that when you log in, all of the chatter conversation you have pops up.
What problems is the product solving and how is that benefiting you?
Tracking students appropriately and having the ability to categories them accurately.
Sales Coordinator Salesforce Review
What do you like best about the product?
I like that all information from the lead information all the way through to the sale being closed is in one easy to access place.
What do you dislike about the product?
There is nothing I can think of that I dislike
What problems is the product solving and how is that benefiting you?
I can access all of the salesmen's proposals as the orders are coming in. The reporting of opportunities on an up-to-date basis is great.
Amazing Service
What do you like best about the product?
I like it the most because it is convenient to use
What do you dislike about the product?
The complexity to change things and user management
What problems is the product solving and how is that benefiting you?
We follow our sales and support cases up through this software. We saved a lot of time and energy.
Recommendations to others considering the product:
Make sure you have a good business case and read on the different advantages and disadvantages. I think overall this is a very good product and can be of tremendous value to the business. Engage your key stakeholders and securebuy in.
Good software, user friendly
What do you like best about the product?
It's easy to navigate and I was able to track my own performance
What do you dislike about the product?
Had some troubleshooting problems with logging in
What problems is the product solving and how is that benefiting you?
Being able to manage how I work with customers and how I keep my training up to date
Easy and intuitive
What do you like best about the product?
Very intuitive software that is easy to use. You don't need a computer science degree to figure it out.
What do you dislike about the product?
Some limitations in size of comments. Could make grouping easier.
What problems is the product solving and how is that benefiting you?
The problem of creating spreadhseets with the touch of a button vs trying to use complicated software from the "other" guys. Have found it to be fast and easy.
Recommendations to others considering the product:
It's a great tool that is flexible. Easy to hit the ground running with this.
Desk.com - CRM Platform
What do you like best about the product?
The CRM is what you'd like and incredibly configurable to fit into your business workflow. Its especially useful for getting a call center up in running in an efficient way to raelly understand the data and what your employees and call center deliver to your customers each day. Tracking VOC by product or user is easy to do and a huge asset for product teams.
What do you dislike about the product?
The content management center (Help Center) is incredibly difficult and tedious to use. There is no customizable reporting or efficient ways to rebrand.
What problems is the product solving and how is that benefiting you?
We needed a way to easily perform our customer service and technical help desk issues from one platform while also having a content management solution to easily deliver release updates, changes and help articles to our users to reduce the amount of calls/emails the help center was getting day to day.
Never miss a email to your support desk
What do you like best about the product?
I love most of the features that pack in Desk.com to solve our user queries and problems, so of the features like integration of chats, ticketing, reporting, business insights and the ability to add flex agents when required without a need to a get a separate license for the flex agents
What do you dislike about the product?
We do not have any option on the desk.com to export all the emails we have received from our users, at any given point of time we can export only up to 20000 cases in a single excel file and we will have to manually create a report for every 20000 cases.
What problems is the product solving and how is that benefiting you?
We are using the Desk.com for the last 5 years to solve all our customer support emails. We have integrated the desk.com with the live chat so it is very useful in creating a ticket directly to the desk.com from the live chat without coming out of the window. Also we generate reports directly from the business insights to provide it to the management when required which is a nice addition to the product.
Recommendations to others considering the product:
If you are looking for a product that highly needs to solve your support problems then there is no second option other than Desk.com. The best support desk that can solve all your customer needs.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
Salesforce
What do you like best about the product?
The ability to run reports, look up reported issues, ease to search client information.
What do you dislike about the product?
The query tool needs a bit more flexibility.
What problems is the product solving and how is that benefiting you?
Logging of reported issues which are then prioritized for resolution by specific departments.
Lots of places to get lost in something that should make life really simple
What do you like best about the product?
Everything can be taken care of in one place. You can manage support, you can manage sales, you can manage content.
What do you dislike about the product?
There are so many places to get lost and if you do not have a salesforce admin cert, it is impossible to set up the way you want. Heck, even then it's hard.
What problems is the product solving and how is that benefiting you?
We are managing our entire support system through Salesforce service cloud.
Recommendations to others considering the product:
Make sure you have a Salesforce Admin on your side!
showing 6,361 - 6,370