Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Salesforce
What do you like best about the product?
Everything I need to access on a case is on the detail page. I do not have to navigate through multiple screens.
What do you dislike about the product?
The app is pretty blah / basic looking. It isn't an attractive application at all.
What problems is the product solving and how is that benefiting you?
We use it for our customers to open cases with us. Internal in development we use a different much user friendly application.
Recommendations to others considering the product:
You can find everything on the detail page which is great. The rest of the app could use more on the appearance side.
Customer Service on the Go
What do you like best about the product?
You can handle any complaint or case from customer in anywhere because its support on mobile apps. also can receive case on many source like facebook, twitter, email and chat with single app
What do you dislike about the product?
its depend on the internet connection because this is required high internet connection.
What problems is the product solving and how is that benefiting you?
i'm a sales person, but handle my customer's case also like if there is anything problem with my product they used, the 1st person usually they contact are the sales person. my company also have customer service but the customer more comfortable contact directly to me. so i need the mobile apps can handle 2 type of needs. Sales and Service on one app. the answer is Salesforce Service Cloud
Recommendations to others considering the product:
You better try it. because it more easier for your company and your work as a sales and customer service. because you can access it from anywhere and 24 hours. you feel connected to the customers all the time
Good application but with some issues
What do you like best about the product?
Fairly straight forward to use. I like the recently viewed items menu to the bottom left of the screen. It is a fast application.
What do you dislike about the product?
This might not be a Salesforce issue but an internal organizational integration issue due to the number of different business units in the company and the desire to consolidate all these Salesforce accesses into one. However I think Salesforce must take some blame for this issue. The transition has not been smooth at all. Over 1 year later and Salesforce is not working as efficient as it used to before the company's desire to consolidate the different Salesforce setups used by different business units.
What problems is the product solving and how is that benefiting you?
A fast, efficient and organized sales process. Centralizing quotes and signed orders and all the relevant details in one place.
Recommendations to others considering the product:
Integration between different business units within the same company should be seriously evaluated and considered before proceeding with Salesforce.
Salesforce is a great applicant system
What do you like best about the product?
I like the features on updates and Ikap saved vs Ikap completes. It is very organized and neat.
What do you dislike about the product?
Salesforce could report in realtime that way changes and updates can be accounted for immediately
What problems is the product solving and how is that benefiting you?
We benefit with our application intake. The benefits outweigh any issues
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
Salesforce is powerful but can be glitchy
What do you like best about the product?
It is a powerhouse. It does a LOT of various tasks associated with customer service and helping our customers.
What do you dislike about the product?
It can freeze and has random glitches. On occasion, I would have to shut salesforce down and relaunch it to get around a glitch.
What problems is the product solving and how is that benefiting you?
All things you need to help your customers, account info, previous calls, etc..are right at your fingertips.
Recommendations to others considering the product:
Even with the glitches, it is worth it.
Excellent Product
What do you like best about the product?
How easily I am able to track my cases I create.
What do you dislike about the product?
Lots of clicking sometimes. But they usually can be resolved by SF admin
What problems is the product solving and how is that benefiting you?
Tracking and reporting is a huge plus because of sales force.
Recommendations to others considering the product:
Highly recommend it!
Good Platform With Potential
What do you like best about the product?
Search-ability within Salesforce is relatively easy. You can search by partial names, quotations, etc.
What do you dislike about the product?
Attachments linked directly into the chatter fields do not save if there is ever a "crash".
What problems is the product solving and how is that benefiting you?
Salesforce has allowed me and my team to keep track of our project pipeline and to keep communication lines open with our sales team.
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